Finder Business Credit Cards Customer Satisfaction Awards 2022
Find out which UK business credit card providers offer the best service, according to their customers.
Welcome to the Finder Business Credit Cards Customer Satisfaction Awards 2022
When it comes to managing your business’s spending, it is important to pick a business credit card with great care and consideration, and who better to get an opinion from than their customers themselves.
For the first time, we have reached out to the business credit card customers of some of the main providers in the UK to gain their insights and opinions on the card’s they trust daily to help manage their business’s finances.
Our awards are designed to find the providers that really care about their customers. We’ve selected our winners based on two factors: overall satisfaction score (star rating) and recommendation score (whether a customer would recommend the credit card provider to a friend). You can read more on our methodology below.
For the first time, here are the winners for the 2022 Business Credit Card Customer Satisfaction Awards:
Finder’s 2022 winner is Lloyds Bank with its business credit card.
With an incredible 5 star rating and 94% customer recommendation score, this straightforward credit card has a relatively low interest rate and an easy to use mobile app, allowing customers to manage their business’s spending on the go.
Coming in a close second place, American Express is this year’s highly commended provider for business credit cards, with a 5 star rating and a 92% customer recommendation score. American Express offers a range of credit and charge cards for business customers.
Our customer satisfaction league table 2022
|Overall satisfaction||Customers who’d recommend||Lender||Review|
|94%||Lloyds Bank||Lloyds Bank offers a business credit card with relatively low interest rates and flexible repayment options, plus excellent customer service, according to our survey.||Read our review|
|92%||American Express||American Express offers a range of credit and charge cards to business customers, helping customers to manage their company’s cash flow while earning exclusive card rewards.||See the range|
|91%||Barclaycard||Barclaycard offers business credit cards to suit a range of business needs, with a variety of benefits and perks.||See the range|
|91%||HSBC||One of the world’s largest banks, HSBC offers a competitive interest-free period and purchase rate with its business credit card.||Read our review|
|86%||Allstar||Allstar offers a business credit card as an “all-in-one” card combining a regular business credit card with a fuel card.||Read our review|
|95%||Bank of Scotland||Bank of Scotland’s business credit card allows for the management of business expenses in a convenient and efficient way.||Read our review|
|89%||NatWest||NatWest’s range of credit cards for its existing business customers come with a variety of features and benefits.||See the range|
|87%||Capital on Tap||Making big waves in the business credit card space, Capital on Tap offers a versatile everyday credit card with the opportunity to earn rewards.||See the range|
|86%||Santander||Designed with small and medium sized businesses in mind, Santander offers a flexible business cashback credit card with a reasonable annual fee.||Read our review|
|78%||RBS||For business banking customers, RBS offers a straightforward credit card with a competitive below-average purchase rate.||Read our review|
Customer satisfaction ratings methodology
In December 2021, we ran a customer satisfaction survey on business credit cards. We polled 357 business credit card customers, who gave us their opinion on their business credit card provider.
The survey asked respondents how satisfied they are with their credit card (using a 1-5 rating) and whether they would recommend the brand to a friend. We converted the responses into customer satisfaction star ratings and used those results to determine the winner of our award. If there was a draw, we used the recommendation score (the percentage of customers who said they would recommend the brand to a friend) as a tie-breaker.
You can get a full breakdown of our ratings methodology for credit cards here.
Credit card ratings
★★★★★ — Excellent
★★★★★ — Good
★★★★★ — Average
★★★★★ — Subpar
★★★★★ — Poor
The customer satisfaction score (“You say”) is based on a survey of 357 customers carried out in December 2021.
More guides on Finder
Square vs Dojo – compare card readers
Square and Dojo both offer a choice of 2 affordable card readers, but which one comes out on top when you put them head-to-head?
Square vs takepayments – compare card readers
Square and takepayments both offer card readers for small businesses, but which one is better? We compare both providers.
Square vs Barclaycard- compare card readers
Square and Barclaycard both offer a small range of affordable, flexible card readers, but which brand comes out on top?
Growing your business from pop-up to profit
Tips to help you grow your small business. (Paid content.)
Payhawk Corporate Visa card review
Find out how the Payhawk Corporate Visa card works to see if it’s right for you and your business.
Using a credit card in Qatar
All the most important things that you need to know about using a credit card in Qatar. Read our helpful guide before setting off on your holiday in Qatar.
Best bank account switching offers in the UK for December 2022
We look at switching bonuses, what they are, how they work and which banks offer the best ones. If you’re fed up with your current bank, you could switch accounts and get a nice little cash bonus as an extra perk.
Choosing a travel credit card? 5 hidden perks you need to know
The right travel rewards card can open up a whole world of travel hacks. (Paid content)
5 ways to give your business (and yourself) the platinum service with American Express
5 useful tips for turning your business spending into rewards. (Paid content.)
Business credit card statistics
With over 500,000 business credit cards in the UK, we unpacked the latest statistics to find out more about their use.