Welcome to the Finder Business Credit Cards Customer Satisfaction Awards 2022
When it comes to managing your business’s spending, it is important to pick a business credit card with great care and consideration, and who better to get an opinion from than their customers themselves.
For the first time, we have reached out to the business credit card customers of some of the main providers in the UK to gain their insights and opinions on the card’s they trust daily to help manage their business’s finances.
The winners
Our awards are designed to find the providers that really care about their customers. We’ve selected our winners based on two factors: overall satisfaction score (star rating) and recommendation score (whether a customer would recommend the credit card provider to a friend). You can read more on our methodology below.
For the first time, here are the winners for the 2022 Business Credit Card Customer Satisfaction Awards:
Business Credit Card Customer Satisfaction Winner:
Lloyds Bank
Finder’s 2022 winner is Lloyds Bank with its business credit card.
With an incredible 5 star rating and 94% customer recommendation score, this straightforward credit card has a relatively low interest rate and an easy to use mobile app, allowing customers to manage their business’s spending on the go.
Read our Lloyds Bank Business Credit Card review
Business Credit Card Customer Satisfaction Highly Commended:
American Express
Coming in a close second place, American Express is this year’s highly commended provider for business credit cards, with a 5 star rating and a 92% customer recommendation score. American Express offers a range of credit and charge cards for business customers.
Compare our reviews of American Express business credit cards
Our customer satisfaction league table 2022
| Overall satisfaction | Customers who’d recommend | Lender | Review | ||
|---|---|---|---|---|---|
| 94% |  | Lloyds Bank | Lloyds Bank offers a business credit card with relatively low interest rates and flexible repayment options, plus excellent customer service, according to our survey. | Read our review |
| 92% |  | American Express | American Express offers a range of credit and charge cards to business customers, helping customers to manage their company’s cash flow while earning exclusive card rewards. | See the range |
| 91% |  | Barclaycard | Barclaycard offers business credit cards to suit a range of business needs, with a variety of benefits and perks. | See the range |
| 91% |  | HSBC | One of the world’s largest banks, HSBC offers a competitive interest-free period and purchase rate with its business credit card. | Read our review |
| 86% |  | Allstar | Allstar offers a business credit card as an “all-in-one” card combining a regular business credit card with a fuel card. | Read our review |
| 95% |  | Bank of Scotland | Bank of Scotland’s business credit card allows for the management of business expenses in a convenient and efficient way. | Read our review |
| 89% |  | NatWest | NatWest’s range of credit cards for its existing business customers come with a variety of features and benefits. | See the range |
| 87% |  | Capital on Tap | Making big waves in the business credit card space, Capital on Tap offers a versatile everyday credit card with the opportunity to earn rewards. | See the range |
| 86% |  | Santander | Designed with small and medium sized businesses in mind, Santander offers a flexible business cashback credit card with a reasonable annual fee. | Read our review |
| 78% |  | RBS | For business banking customers, RBS offers a straightforward credit card with a competitive below-average purchase rate. | Read our review |
Customer satisfaction ratings methodology
In December 2021, we ran a customer satisfaction survey on business credit cards. We polled 357 business credit card customers, who gave us their opinion on their business credit card provider.
The survey asked respondents how satisfied they are with their credit card (using a 1-5 rating) and whether they would recommend the brand to a friend. We converted the responses into customer satisfaction star ratings and used those results to determine the winner of our award. If there was a draw, we used the recommendation score (the percentage of customers who said they would recommend the brand to a friend) as a tie-breaker.
You can get a full breakdown of our ratings methodology for credit cards here.
Credit card ratings
★★★★★ — Excellent
★★★★★ — Good
★★★★★ — Average
★★★★★ — Subpar
★★★★★ — Poor
The customer satisfaction score (“You say”) is based on a survey of 357 customers carried out in December 2021.
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