Complaints

Finder’s complaints policy

finder’s mission is to help consumers make better decisions. We are accountable for acting in a manner consistent with our values and principles. Where we make mistakes the editorial team will correct them immediately.

How to complain

If a user, partner or other person has concerns about any content we’ve published, or if they have not had their concerns adequately addressed, they can refer the matter to complaints@finder.com for a formal investigation. Please let us know your details, a description of your complaint and how you think we can resolve it, and any other relevant information.

If you would prefer to contact us in writing, our address is:

Finder UK
Level 2
20 St Thomas St
London SE1 9RG

How long will it take?

We will acknowledge your complaint promptly and do our best to resolve your complaint as quickly as possible.

Sometimes it may take longer to fully investigate and, if a complaint is particularly complex, it may take longer to resolve. We will always try our best to respond to your complaint as quickly as possible and we’ll send you our final response no later than eight weeks from when you first complained. If we can’t complete our investigation in this time, we’ll contact you to explain the delay and give you an indication of when to expect our response. If you’re unhappy with the progress of your complaint or not happy with our final response, at this point, you can refer it to the Financial Ombudsman Service.

The Financial Ombudsman Service will only deal with your complaint if you have given us the opportunity to put matters right, so please contact us first and we will do all we can to help you.

Financial Ombudsman Service (FOS)

If you would like the FOS to consider your complaint, you should send it details of your complaint within six months of our final response. You can email complaint.info@financial-ombudsman.org.uk or call 0800 0234 567. If you’d prefer to contact the FOS in writing, the address is:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Information regarding the service can be found on the Financial Ombudsman website.

European Online Dispute Resolution Platform

You can also request a review in relation to your complaint from the European Online Dispute Resolution platform.

More guides on Finder

  • Vanguard pension review

    Should you trust Vanguard with your retirement savings? Discover the pros and cons of Vanguard’s pension.

  • Freetrade pension review

    Freetrade’s SIPP promises fee-free share dealing and the ability to take control of your pension.

  • Nutmeg pension review

    Find out whether a Nutmeg pension is a good bet if you’re looking to open a new scheme or consolidate existing pensions.

  • SwissBorg review 2022

    SwissBorg is a slick app that lets you earn a yield on crypto holdings. We put the “wealth management ecosystem” under the microscope.

  • Best trading apps for beginners

    We’ve reviewed the best online trading platforms in the UK and explained why they’re best suited to beginners, with pros and cons.

  • Moss Corporate Credit Card review 2022

    Berlin-based digital lender Moss launches a demo of its new business charge card in the UK. Here’s what we know so far.

  • Dodl review

    We’ve reviewed AJ Bell’s new trading platform, Dodl to take a look at the fees, features and what you can trade with this upcoming app.

  • PollenPay review 2022

    New buy now, pay later challenger PollenPay goes head to head with big fishes like Klarna and Clearpay to offer customers interest-free instalment plans.

  • Can I have more than one SIPP?

    We explain the pros and cons of having multiple SIPPs, and how having more than one SIPP affects pension tax relief.

  • Buy now, pay later borrowing set to show up in credit reports

    Credit reference agencies have announced that buy now, pay later debt will start showing on credit reports from spring 2022. Here’s what you need to know.

Go to site