★★★★★
Customer satisfaction


Updated
In over 40 years of existence, Petplan has only ever offered pet insurance, plus advice for looking after and protecting your pet – in sickness and in health.
As well as cover for cats, dogs and rabbits, Petplan offers equine insurance, insurance for exotic pets and a multi-pet discount for those with more than one furry or feathered lodger.
Petplan is part of Allianz Insurance Plc and all of its policies are underwritten by its parent company.
This is Petplan’s time-limited policy, which means if your pet gets ill or injured, Petplan will pay for treatment for 12 months, up to a maximum of £3,000. After those 12 months, that specific condition will no longer be covered, but you could still claim for new conditions (providing they are unrelated to something you’ve already claimed for).
Features of this policy include:
This is the first of Petplan’s covered-for-life policies. With this type of cover, any injury or illness your pet develops will be covered for his or her lifetime, provided you keep renewing your policy. You can add new conditions as they arise, but the policy will only cover vet fees up to the amount stated each year. This amount depends on which level you choose and renews each year you keep the policy.
So if your pet has a recurring condition, which means it’s still getting treatment over a year after it first started showing symptoms, you’ll be covered.
Features of this policy include:
This is the next level of the covered-for-life cover. It has all the same benefits as Classic cover, but with higher yearly limits for vet treatments.
Features of this policy include:
Ultimate is Petplan’s top-level policy and provides the same type of cover as Classic and Classic Plus (covered for life), but with higher payout limits for almost all the benefits included.
Features of this policy include:
This is Petplan’s only pet insurance policy for rabbits. It is a covered-for-life policy and has no time limit, so if your rabbit has a prolonged illness or problem it will be covered.
Features of this policy include:
An excess is the amount of money you have to pay towards any claim on your pet insurance.
How much you have to pay in excess fees will depend on your pet’s individual policy and the claim you’re making. To see exactly how much you’ll have to fork out, see your excess costs in your certificate of insurance.
You can make a claim by downloading a claim form from Petplan’s website and sending all required documents to:
Petplan
Great West House (GW2)
Great West Road
Brentford
Middlesex
TW8 9DX
If you need any extra help, you can call Petplan on 0330 102 6735.
There’s no denying the folk at Petplan know what they’re talking about. The award-winning company is all about that animal love, and it regularly works with vets and charities to make sure its policies serve customers in the best way possible.
Unfortunately, there is no cover available from Petplan for pre-existing medical conditions (which is not unusual in the pet insurance market), but it does provide cover for rabbits, where many other insurers don’t.
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