We've teamed up with L&C Mortgages to help you compare live rates from over 80 lenders.
How mortgages work
When buying a house or flat, most of us won’t have enough money saved up to cover the full purchase price. So in order to raise the full amount needed to buy the property, we need to borrow money through a mortgage.
A mortgage is an arrangement where you borrow money from a lender to buy a property, whether as a home or investment (such as a buy-to-let). The term of a mortgage usually lasts between 25 and 35 years.
In exchange for allowing you to borrow this money, your lender will charge you interest. This can be either a fixed rate mortgage where the interest rate remains the same for a specified time, or a variable rate mortgage, where the rate can go up or down.
You’ll usually pay your mortgage off in instalments known as repayments. These are normally required to be made every month.
The government guarantee scheme for 95% mortgages
In the March 2021 Budget, then chancellor Rishi Sunak announced a new government mortgage guarantee scheme designed to help homebuyers with a 5% deposit. Under the scheme, first-time buyers, home movers and previous homeowners with a 5% deposit now have access to 95% loan-to-value (LTV) mortgages, which had disappeared from the market over the first 12 months of the coronavirus pandemic. The scheme works by providing mortgage lenders with a government-backed guarantee for providing such a high LTV mortgage. The scheme initially ran from April 2021 to December 2023, and has now been extended to the end of June 2025. It is open to people with a deposit of 5% who are looking to buy a main residential home in the UK, worth £600,000 or less. Learn more about the scheme.What to consider before applying for a mortgage
- Get to know your credit record. You can get a copy of your credit report for free online. This is one of the main things lenders look at when deciding whether or not to offer you a mortgage (and what rate to offer you). While improving your credit score takes time, there may be some relatively quick wins open to you. By getting familiar with your credit situation, you’ll have a better idea as to whether it’s a factor that’s helping your chances or holding you back.
- Work out what you could afford to pay each month. Taking into account your income and your outgoings, what sort of sum would be affordable for you each month? This is one of the main things that mortgage lenders will be evaluating. If you’ve done your homework and are confident you’d be able to comfortably manage the repayment schedule you’re applying for, there’s a good chance that a lender would come to the same conclusion.
- Where is your deposit coming from? All lenders will want to see where your deposit is coming from and whether it is a gift or part of your savings. For example, if the money is coming from your savings account then you will be required to show bank statements as evidence.
- Have all your proof of income ready. Your lender will want to know how much you earn, so it is a good idea to have your proof of income readily available for your application. You may be required to present your latest 3 months payslips/bank statements, or your latest P60. The documents you will need to supply depends on the requirements of the specific lender.
- Check your solicitors are on the lender’s panel. Lenders these days are extra careful about which solicitor you are using, in order to protect against mortgage fraud. Ask your solicitor if they can work with most lenders, and make sure they are a reputable firm.
- Ensure your ID and address documents are up to date. Some mortgage lenders will ask you to provide proof of ID or address to satisfy money laundering requirements and these must be the original document, not a copy, and be current and valid.
- Are you getting a joint mortgage? Think about how strong your relationship is with the other party. Changes to your relationship could make it hard if one party wishes to sell their part of the property.
- What are your plans for the property over the next few years? Match your mortgage to your future plans. For example, avoid taking out a fixed rate mortgage if you plan to sell the property shortly after buying it. Many fixed rate mortgages charge a penalty if you pay them off before the end of the set period which can be expensive.
- Are you eligible for the mortgage? Borrowers generally need to be over 18 years of age. There are other requirements too, but these depend on the lender. Some will want you to have a good credit rating. Others might not allow you to buy inner city apartments. Always read these conditions before applying.
What documents are required for a mortgage?
When you apply for a mortgage, your lender will want to see documents showing proof of your identity, your address and your spending habits. Find out what documents you need below.
- Utility bills
- P60 form from your employer
- Payslips
- Passport or driving licence
- Bank statements
- Credit file
- Deposit finances
Struggling to understand mortgage jargon?
We know that sometimes it seems as though the financial world operates in a different language altogether, making it hard to understand what you’re getting into when applying for a mortgage. So to help you out, we have created a mortgage A-Z to simplify the terms you’re most likely to come across in your application.
And here, at a glance, are the terms found in our comparison table above:
- Initial rate. The interest rate charged for the introductory period of your mortgage deal – for example, the first 2, 3 or 5 years.
- Revert rate (SVR). This is the standard variable rate that you will switch to after your initial rate ends.
- Maximum LTV. This is the maximum loan-to-value ratio that the provider will lend on e.g. if you had a 10% deposit, the LTV of your mortgage would be 90%.
- Overall cost for comparison. This is indicated using the APRC, which stands for annual percentage rate of charge. Assuming you kept the same mortgage for its whole term (e.g. 25 years), the APRC shows how much your mortgage would cost each year as a percentage of the overall loan, factoring in any fees and a switch to the standard variable rate.
Estate agent fees: Learn how much you should pay
A good estate agent can be a valuable asset when you’re selling your home. An agent who knows the market, understands how to advertise your home and has a good network of potential buyers can ensure you get the best price possible for your property. However, this service doesn’t come for free.
Before you decide whether or not to employ a estate agent, it’s important to understand how much it will cost and what you’ll be getting for your money. Use our calculator to how much in fees you may need to pay:
Estate agent fees calculator
Complete the fields to calculate how much fee you will pay. In our calculations we include an additional 20% VAT charge based on the agent's fee.
Complete the fields above to calculate how much fee you will pay.
How much do agents charge?
In general, agents will charge for their services using one of the following structures:
- Commission. An agent’s commission is calculated as a percentage of the home’s final sale price and are subject to VAT. Currently estate agent fees are often between 1% and 3% of the sale price depending on the size of the property and the location it’s in. On average, estate agent fees are about 1.18%+VAT.
- Fixed fee. Some agents will agree to a fixed fee rather than a commission based on a percentage of the sale price. The benefit of this model is it provides certainty around the price you’ll pay to sell your house. You’ll know ahead of time exactly the amount you’ll be paying your agent, regardless of the sale price. Of course the drawback is that a flat fee might not motivate your agent to get the best price possible for your property. An agent negotiating a flat fee could prioritise a quick sale over receiving the highest price.
- Multi-agency agreement. In a multi-agency agreement you have several agents working to sell your property. However, it’s the agent that is successful in making a sale that receives the commission. In most cases this kind of agreement means you’ll pay a higher fee – between 2% and 3% of the final sale price.
Best mortgage lenders for customer satisfaction in the UK 2024
Finder surveyed customers of the UK’s major mortgage lenders in order to generate customer satisfaction star ratings for those providers. We also asked the same mortgage holders whether they would recommend their mortgage provider to a friend, and we’ve shown both results in the table below. Learn more about these results and the winners of our Mortgages Customer Satisfaction Awards 2024.
Brand | Logo | Overall satisfaction | Customers who’d recommend | Review |
---|---|---|---|---|
Nationwide | ★★★★★ | 98% | As the UK’s second-largest mortgage provider, the building society offers a wide number of products, mainly with fixed rates. Founded in 1846 as a mutual financial institution, Nationwide is run for the benefit of its members, and in this year’s customer satisfaction survey bagged a score of 4.9 out of 5 for overall satisfaction. | |
Santander | ★★★★★ | 95% | Santander is known for it’s fixed-rate mortgages and good customer service, and often ranks well in best-rate tables. It scored a very impressive 4.8 out of 5 for overall satisfaction. | |
Halifax | ★★★★★ | 95% | Halifax offers one of the largest number of mortgages from a single lender, particularly in the fixed-rate space. This year, customers scored the brand 4.7 out of 5 for overall satisfaction. | |
Virgin Money | ★★★★★ | 91% | Virgin Money first began operating as a bank in 2010, developing its mortgage and saving products before its current account. Predominantly online-based, in 2019, the lender was the first in the UK to launch a 15-year fixed term mortgage. It scored 4.4 out of 5 for overall satisfaction. | |
Barclays | ★★★★★ | 90% | Barclays has a varied range of products, including fixed rate, tracker, offset and green home mortgages. When it came to overall satisfaction, customer scored Barclays a 4.4 out of 5. | |
The Co-Operative Bank | ★★★★★ | 91% | The Co-Operative Bank offers a range of products to suit first-time buyers, home movers and borrowers looking to re-mortgage to find a better deal. It scored 4.3 out of 5 for overall satisfaction. | |
NatWest | ★★★★★ | 90% | NatWest is part of the Royal Bank of Scotland Group and has a range of mortgages available, including offset products. When it comes to customer satisfaction, NatWest scored a 4.3 out of 5. | |
Lloyds Bank | ★★★★★ | 89% | Lloyds Bank offers an extensive number of mortgages, which are predominantly fixed term deals lasting 2, 5 or 10 years. It currently lends on loan-to-value (LTV) ratios of up to 95% through the government’s mortgage guarantee scheme. It scored 4.1 out of 5 for overall satisfaction. | |
HSBC | ★★★★★ | 88% | The UK’s biggest bank is not one of the UK’s biggest mortgage lenders, with fewer specialist products in its range. ButHSBC does offer fixed term mortgages at rates that are consistently among the most competitive. For overall satisfaction, it scored 4 out of 5. | |
Royal Bank of Scotland | ★★★★★ | 88% | The Royal Bank of Scotland is part of the same banking group as NatWest. It has a decent number of mortgage products available, which are mainly fixed terms products, although it doesn’t often have the most competitive rates. It scored 4 out of 5 for overall satisfaction. |
Customer satisfaction ratings methodology
We asked mortgage holders to rate their satisfaction with the service they had received from their lender, and also whether they would recommend their mortgage provider to a friend. Our independent survey of 750 mortgage customers was carried out in December 2023.
We have shown all the star ratings and recommendation scores for the brands listed in the table above, and used these results to decide the winners of our Mortgages Customer Satisfaction Awards (if there was a draw on the star ratings score, we used the “would recommend” percentage as a tie-breaker).
Read full details of our methodology here.
Mortgage ratings
How to compare mortgages
The introductory rate is one of the most important factors to consider when comparing mortgages, but it doesn’t tell the whole story. Here are some other elements to take into account.
- Term length. Fixed-rate mortgages with longer terms have higher rates, but you’ll be protected against potential rate rises for longer. It’s often recommended to apply for short-term mortgages and remortgage once the introductory term ends, but there’s no guarantee you’ll be in a financial position to be approved for a remortgage at that time, which is another reason why some people prefer the security of long-term mortgages.
- Fees. Most mortgage products will have one-off fees attached to them. These should be considered as well as the interest rate. The best way to compare mortgages is to calculate the total amount you’ll spend during the introductory term. The main fees to look out for are an “arrangement” or “product” fee, and a “valuation” fee. These often adds up to several hundred pounds, even though some mortgage products don’t include them at all. Some lenders will give you the option to add any fees onto the mortgage, but this should be avoided whenever possible, as it will mean paying interest on them for the entirety of your mortgage term.
- SVR (standard variable rate). This is the rate you’ll be switched onto after the introductory rate ends. It’s best to remortgage before you’re moved on to this significantly higher rate, but that’s not always possible, so it’s worth bearing this rate in mind.
- Total repayable. This is the total amount you’ll owe over the length of your mortgage. This won’t be too important if you’re planning to remortgage after the introductory term ends, but it’s still a useful figure to help you compare products. The easiest way to reduce your total repayable is to cut the length of your mortgage. Your monthly repayments will be higher, but the amount of interest paid will drop significantly.
- LTV (loan-to-value). This is the amount of money you’re borrowing from your lender, expressed as a percentage of your property value. With a higher deposit, you’ll be able to access mortgages with a lower LTV ratio. These mortgages have lower rates, plus you’ll pay less interest in total.
To illustrate this point, our box below shows two scenarios for a property costing £250,000. In the case where the property is purchased using a 20% deposit, the LTV on the mortgage would be 80%. The buyer secures a better interest rate (2.20% in this theoretical example), resulting in a monthly repayment of £867. They are paying £366 less per month than in the second scenario, where the property is bought with a 5% deposit, meaning a LTV ratio of 95%.
Property cost: £250,000
- 20% deposit = £50,000 (loan amount of £200,000)
- Interest rate: 2.20%
- Loan term: 25 years
- Monthly repayments: £867
Property cost: £250,000
- 5% deposit = £12,500 (loan amount of £237,500)
- Interest rate: 3.84%
- Loan term: 25 years
- Monthly repayments: £1,233
When comparing mortgages, you might find it works out cheaper to select a mortgage with a higher interest rate but no arrangement fee, rather than one that charges the lowest interest rate but has an arrangement fee of £2,000. Always calculate the total cost over the initial period to check you’re choosing the best deal.”
Largest lenders by market share
Mortgage lender | Market share |
---|---|
Lloyds Banking Group | 15.6% |
Nationwide Building Society | 14.4% |
Royal Bank of Scotland | 12.9% |
Santander UK | 10.4% |
Barclays | 8.4% |
HSBC Bank | 6.4% |
Coventry Building Society | 3.7% |
Virgin Money | 3.4% |
Yorkshire Building Society | 2.9% |
TSB | 2.7% |
How much do you think house prices will change between now and the end of 2024?
Finder brought together an expert panel of academics, economists, mortgage experts and savings experts, asking them for a range of predictions and opinions on what will happen with the base rate. According to the panel, 70% of experts believe that house prices will rise between 0% and 2.5% by the end of 2024.
10% of the expert panel expects prices will rise even further than this, increasing between 2.5% and 5% by the end of the year. A further 10% think house prices will fall between 0% and 2.5% and 10% do not think house prices will have changed by the end of 2024.
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Frequently asked questions
If you borrow £178,000 mortgage over 25 years initially at 4.63% fixed for 60 months reverting to 6.99% variable for term. 60 monthly payments of £1002.56 and 240 monthly payments of £1214.16. Total amount payable £351,932.00 includes loan amount, interest of £173,552, valuation fees of £0 and product fees of £0. The overall cost for comparison is 6.2% APRC representative.
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