Simply Business business insurance review

What is Simply Business?

Simply Business is a specialist insurance provider that was created in 2005. It offers a wide range of business and landlord insurance policies, which you can tailor to specific areas.

Simply Business is a trading name of Xbridge Ltd, which is authorised and regulated by the Financial Conduct Authority.

What types of business insurance policies are available?

As Simply Business is a specialist provider, it offers a range of different business insurance policies. These include:

• Business interruption insurance
• Landlord insurance
• Personal accident insurance
• Public liability insurance
• Professional indemnity insurance
• Employers’ liability insurance
• Product liability insurance
• Business contents insurance
• High risk insurance
• Business buildings insurance
• Tools cover
• Commercial insurance
• Contracts work insurance

Simply business also have policies tailored to a variety of different professions, including Hairdressing insurance, Catering insurance, Photographers’ insurance, Shop insurance, Dog walking insurance, Tradesman insurance and Charity insurance.

Cover limits

Simply Business offers a minimum level of £1 million public liability insurance. Depending on the nature of your business and client demands, you may need a higher level of cover.

For professional indemnity insurance, you can usually choose between £50,000 and £5 million of cover.

Other limits will depend on your personal requirements and will be listed in the details of the policy when you take out a quote.

Claims process

You can make a claim online at any time using the form provided on Simply Business’ website. Someone from the company’s UK-based specialist team will then give you a call back to start the process.

You can also call the team on 0333 207 0560, but be sure you have your policy number to hand. Claim lines are open 24/7.

Once your claim is submitted, you will get access to a claims tracking tool so you can keep tabs on how your claim is progressing.

Your claim will be reviewed by Simply Business and, after a settlement is agreed, you’ll then receive a BACS transfer within 24 hours, or an approved contractor will be sent to fix your issue.

Managing your policy online

When you take out a policy with Simply Business, you can sign up to an online portal where you can manage your policy and view your documents.

How to contact

You can call the Simply Business customer service team on 0333 014 6683.

Lines open:
Mon 9am-5:30pm
Tuesday 9am-5:30pm
Wednesday 9:30am-5:30pm
Thursday 9.30am-5.30pm
Friday 9:30am-5pm
Saturday 9am-2pm

You can also contact Simply Business through its Twitter and Facebook accounts.

Customer reviews for Simply Business

On customer reviews platform Trustpilot, Simply Business has 4.2 out of 5 stars and a rating of “Great”, based on more than 1,000 reviews.

On Feefo, Simply Business has 4.7 out of 5 starts, based on more than 1,300 service ratings over the past year.

Customers praise the fair prices and ease of use, but some complain that it’s difficult to get customer service over the phone.

Pros and cons for Simply Business business insurance

Verdict

Simply Business offers a range of business insurance policies, which makes it easy to tailor the cover to your needs.

The company operates a 24/7 claims line and is transparent about its claims process. However, the customer service helpline has limited opening hours and these change from day to day, which can be confusing.

Get started by visiting Simply Business’ website and sign up for a policy. If you have read this review and decided that Simply Business is not for you, you can also compare other business insurance policies on the market.

Frequently asked questions

• How much does cover from Simply Business cost?

  Insurance premiums are based on a range of personal factors, and the exact cost will depend on your circumstances and the level of cover you need.

  However, to give you an indication of costs, Simply Business says prices start from £4.77 per month for tools insurance; just over £6 per month for employers’ liability, public liability, product liability, stocks & supplies cover, business interruption, buildings business insurance and business contents insurance; and £10.71 per month for professional indemnity insurance.

• Is business insurance a legal requirement?

  With the exception of employers’ liability, which is legally required if you employ staff, business insurance is not a legal requirement. However, it is highly recommended, especially public liability and professional indemnity cover, claims for which can reach millions of pounds.

• What does public liability insurance cover?

  Whether you have your own premises or not, public liability cover protects you in case a member of the public is injured or their property is damaged and your business is legally liable. For example, if someone trips over some of your equipment or is injured in your work space.

• What factors affect my business insurance premium?

  Your business insurance premiums are affected by factors such as the type & level of coverage you require, the type of business you run, the size of your business, where it is located and your claims history.