With every comprehensive car insurance policy, Saga says it guarantees protection against uninsured drivers, a courtesy car if needed and unlimited cover to drive in the EU. Here’s what else you should know about this specialist insurer for people aged over 50.
Who is Saga?
With 65 years of experience, it has become one of the UK’s leading insurance providers for the over-50s, winning a number of awards for its products and services (it was highly commended in Finder’s Car Insurance Customer Satisfaction Awards in 2020).
Who underwrites Saga’s car insurance?
Although Saga is an insurance provider, Saga car insurance policies are underwritten by a panel of around 7 insurers such as AXA, Covea, ABC and Zenith, as well as its own in-house underwriter AICL.
Compare Saga’s car insurance policies
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What is covered under my policy?
Saga offers 2 levels of comprehensive car insurance. If you’re responsible for causing an accident, you’ll be covered for damage to third party vehicles or property, as well as your own car.
The Saga Select comprehensive policy includes uninsured driver cover and no-claims discount protection. Saga Plus is a step up and comes with a 3-year fixed price (as long as nothing changes about you or your vehicle). You’re not locked in for 3 years – you can still leave at renewal – but the price stays flat for 2 renewals. It also includes legal expenses insurance, among other benefits.
Saga offers third party, and third party, fire and theft cover, but you won’t be able to get a quote for these online.
Have a look at the table below to see what the cover options from Saga offer.
|Product Name||Saga Third party, fire and theft||Saga Select comprehensive||Saga Plus comprehensive|
|Damage to your car||✓||✓|
|Damaged windscreen and window glass||✓||✓|
|Fire and theft||✓||✓||✓|
|Personal accident cover||✓|
|Liabilities to third parties||✓||✓||✓|
|Using the car abroad||✓||✓|
|Alternative travel costs||✓|
|No claims discount protection||✓||✓||✓|
|Permanently fitted audio equipment||✓||✓||✓|
Saga offers a range of additional protection to bolt onto your policy, where it’s not included:
- Breakdown assistance
- Legal protection (included in Plus)
- Replacement car
- Increased personal accident cover
What is my excess?
Your insurance excess is the amount of money you will need to pay towards a claim. Your insurer won’t pay out for a claim that costs less than this amount. A compulsory excess amount might vary depending on the age of your car and your driving experience.
A voluntary excess is on top and is normally set by you when taking out a policy. You’ll have the option of adding or increasing a voluntary excess – which should lower your premium.
You’ll find details about any compulsory or voluntary excesses in your policy document.
What is the claims process for Saga?
You should call the Saga claims line on 0800 001 5424 to make a claim.
This is a UK-based 24-hour claims line open 7 days a week.
You will need to provide the following information:
- Details about the incident
- Names and contact details of everyone involved in the incident such as third parties, passengers and witnesses
- Details about the damage or injuries sustained
- Photographic evidence, if available
It’s vital that you let your insurer know about an incident as soon as possible, even if it’s not your fault. Failure to do this could result in a rejected claim later on.
Saga car insurance customer reviews
In Finder’s 2021 car insurance customer satisfaction survey, 71% of Saga customers said they’d recommend the brand, citing friendly service and good levels of cover.
Saga scooped Highly Commended in the car insurance category in Finder’s 2020 customer satisfaction awards.
On customer review platform Trustpilot, Saga as a company has 4.6 out of 5 stars and a rating of “Excellent”, based on more than 22,000 reviews.
Customers praised the simple application process, efficient service and easy renewal, but some reported unexpected price hikes and a few reported communication problems (updated July 2021).
Saga car insurance pros and cons
- Unlimited European use cover
- 3-year fixed price option
- Protection against uninsured drivers
- Cancelling a policy may result in an admin fee of up to £50
- You have to be at least 50 years old to be eligible for cover
With a range of optional extras and features tailored to older drivers, Saga’s comprehensive cover is a solid option for customers aged over 50. It’s an especially strong offer for those wishing to travel to Europe with their car several times a year, as cover within Europe is unlimited.
Unfortunately, you must be at least 50 years old to be eligible for cover. The 3-year fixed price option is attractive if you’re looking for extra peace of mind (although it’s based on the assumption that no details about the drivers or the car will change).
As always, it’s crucial to shop around and compare other car insurance policies on offer before you make a decision.
Frequently asked questions
Car insurance ratings
★★★★★ — Excellent
★★★★★ — Good
★★★★★ — Average
★★★★★ — Subpar
★★★★★ — Poor
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