Promoted for
Range of policies

Promoted for
Range of policies
Promoted for
Answer time
Promoted for
Award winners
Promoted for
European cover
In December 2023, we ran a customer satisfaction survey on breakdown service providers. 750 people replied and told us their thoughts on their provider.
The survey asked respondents how satisfied they were with their current provider (on a scale from 1 to 5) and also whether they’d recommend the brand to a friend. We turned the results into star ratings and shortlisted the top-performing brands for our awards. When there was a draw, we used the recommendation score (the percentage of customers who said they would recommend the brand to a friend) as a tie-breaker.
Full details of our star ratings for this sector are on the insurance ratings methodology page.
Brand | Logo | Overall satisfaction | Customers who’d recommend | Review | Link |
---|---|---|---|---|---|
Start Rescue | ![]() | ★★★★★ | 94% | Start Rescue has been voted as the winner in our Breakdown Cover category, with customers spotlighting the brand’s excellent service and great prices. It scored 4.9 out of 5 for overall satisfaction. | |
Admiral | ![]() | ★★★★★ | 93% | Admiral offers 3 levels of breakdown cover, all of which include unlimited UK roadside callouts. Customers in our survey praised its clear communication and efficient services. Admiral scored 4.7 out of 5 for overall satisfaction. | |
The AA | ![]() | ★★★★★ | 89% | The AA is known for its 24-hour recovery service. And despite being knocked off the top spot, it still received an overall satisfaction score of 4.6 out of 5. | |
Rescuemycar.com | ![]() | ★★★★★ | 89% | Rescuemycar.com is a relatively new company – it was launched in 2000 to offer customers an alternative to the bigger players. It offers 4 levels of cover including European. It scored a 4.4 out of 5 for overall satisfaction. | |
Aviva | ![]() | ★★★★★ | 85% | Aviva is the biggest general insurance provider in the UK and offers a long list of products. For breakdown cover, there are 4 levels to choose from, from the basic rescue deal to the “Rescue, Recovery, At Home & Onward Travel”. It also scored a 4.4 out of 5 for overall satisfaction. | |
Saga | ![]() | ★★★★★ | 85% | As an over-50s specialist, Saga provides policies for drivers 50 and older. There are 5 levels to choose from, with the Premier level including European and holiday departure cover as standard. Saga received an overall satisfaction score of 4.3 out of 5. | |
Green Flag | ![]() | ★★★★★ | 82% | Green Flag offers 5 levels of cover to choose from, plus personal and multi-car policies. A popular option is Recovery Plus, which includes roadside assistance, cover at home and onward travel. Green Flag scored 4.3 out of 5 for overall satisfaction. | |
The RAC | ![]() | ★★★★★ | 82% | The RAC was created in 1897 by motoring enthusiasts. The RAC got a score of 4 out of 5 from customers in our survey. | |
Britannia Rescue | ![]() | ★★★★★ | 78% | Britannia Rescue is provided in partnership with LV= and there are 5 levels of cover. The brand scored 3.9 out of 5 for overall satisfaction. | |
The best breakdown policy for you will depend on your needs – you might want home start, multi-car or European cover, for example – so shop around to get a policy that covers everything you want.
Don’t just look at the price when shopping for breakdown cover, as the cheaper policies are likely to offer less comprehensive cover, so cutting costs could come down to priorities. In which case, look for a policy with flexibility so you can add on extras if you think you might need to.
★★★★★ — Excellent
★★★★★ — Good
★★★★★ — Average
★★★★★ — Subpar
★★★★★ — Poor
The customer satisfaction score is based on a survey of 750 customers carried out in December 2023.
A list of popular breakdown cover providers, from A to Z.
Find out how you can take out temporary breakdown cover for the UK and Europe, what’s included and how to find the right policy for you.
Find out if you can take out immediate breakdown cover after you’ve broken down, what it includes and what other options you have.
Find out what personal breakdown cover is, how it differs from vehicle breakdown cover and what’s included in the policy.
Find out what vehicle breakdown cover means, what’s included and whether it allows you to drive another person’s car.
Few things are as frustrating as not being able to start your car when you have places to be. Find out what’s included in home start breakdown cover.
Learn all about roadside assistance cover, like what’s included, do you need it and what to do if your car breaks down on the roadside.
Protect your family when they’re out on the road. Compare family breakdown cover deals here.
Got a few cars on the driveway? Find out if a multi-car breakdown policy could save you money. Compare your options here.
Road trip in Europe? We explain what breakdown cover you can get and whether it’s worth it.