Only the best and most innovative companies make the grade in our annual awards.
Finder’s mission is to help consumers make better decisions. We celebrate companies that create great products and services that customers love, and we highlight them on our site so users can see who’s really cutting it.
In September 2020, we revealed the winners of the Finder Investing and Saving Innovation Awards. You can see the full breakdown of winners, highly commended brands, and finalists on our Investing and Saving Innovation Awards page.
In 2020, we also announced the winners of our inaugural customer satisfaction awards. We didn’t choose these winners; the people who really matter did. We asked customers of dozens of major finance and insurance companies about their experience and whether they would recommend the brand.
The winners are based on both overall satisfaction scores and recommendation scores (the percentage of customers who said they’d recommend the brand to a friend).
Customer satisfaction ratings methodology
In December 2019, we ran a customer satisfaction survey across 9 categories, with a minimum of 750 customer responses per category. In July 2020, we also ran a survey of 780 customers of investing services.
The surveys asked respondents how satisfied they were with their provider (on a scale from one to five, and also whether they would recommend the brand to a friend or not). We turned the results into star ratings and shortlisted the top-performing brands for our awards. When there was a draw, we used the recommendation score (that is, the percentage of customers who said they would recommend the brand to a friend) as a tie-breaker.
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