*Average speeds are based on speed available to at least 50% of customers at peak time (8-10pm). Speeds vary according to factors like location, and the speed you receive may differ from the figure in our comparison. Most providers will give a customised estimate based on your address.
When you hear people talking about broadband, sometimes it’s hard to keep track of what’s going on. “Just turn it off and on again…!” As long as it’s working who cares, right? With so many broadband providers, and even more jargon to get your head around, this attitude is hardly a surprise.
When shopping around for internet, home phone, TV and mobile deals it’s important to know what you’re dealing with. Providers can leave consumers confused. People end up buying packages unsuited to them, add-ons they don’t need or know about, and paying hefty fees which they weren’t expecting.
This page is here to help with all of that. If you already know a thing or two about broadband, and just want to quickly compare providers, have a look at the table above. Scrolling further down will take you to a few more helpful pages. These pages will equip you with the information you need to make an informed decision about which provider is right for you.
What you should look for when comparing broadband plans
How long is the contract? Most broadband plans are offered on a 24-month contract. This can make plans cheaper, but restricts your flexibility if you plan to move house or decide you’re not happy with your current provider. Plans that run for shorter periods or on a month-to-month basis also exist, though typically you’ll pay higher installation costs, and will often have to buy your modem/router/connection device outright.
How much data do you get? The data allowance for broadband plans is typically measured in gigabytes (GB) per month. The higher the amount, the more you’ll pay each month. Some providers offer “unlimited” connections, though these will invariably include an “acceptable usage policy” that allows customers to be cut off if their usage is deemed excessive.
Are there unmetered options for services like Netflix? Some plans don’t count viewing on Netflix, Stan, Presto or other streaming entertainment providers. That can allow you to opt for a lower (and cheaper) download allowance. Obviously this isn’t a concern if you have an “unlimited” plan.
What’s the connection speed? For most technologies, you won’t have any effective control over the speed – it will be the “best available” and is likely to vary based on your location and the condition of cabling and wiring. On NBN fibre and some pay TV cable connections, you can opt to pay more money for higher download and upload speeds.
What’s the monthly cost and minimum total cost? While you’re likely to use the monthly cost as your basis for comparison, also look at the minimum total cost. If you sign up for a longer-term contract, you’ll often get a discount on installation fees and hardware, but you’ll be stuck with paying out the whole contract if you decide it’s not suitable.
Bundling discounts. Providers will often offer a discount if you bundle your broadband connection with other services such as pay TV, mobile phone or landlines. While this can save you money, make sure that all the bundled services are suitable for your needs and that you’re actually saving money. Bundled deals will also usually require you to sign up for a 24-month contract.
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