If you’re on the hunt for a current account with perks like cashback, TSB could be worth checking out. It has a soft spot for customers who are just at the beginning of their financial journey, such as minors and students. It also runs switching deals from time to time where it offers a cash incentive for opening an account.
To make comparing even easier we came up with the Finder Score. Fees, features and customer service across 20+ of the most popular banks are all weighted and scaled to produce a score out of 10. The higher the score the better the account – simple.
TSB offers a range of current accounts, some of which offer rewards like cashback that might tempt you to switch. Here’s a quick overview of the TSB accounts on offer:
Spend & Save account
TSB’s main fee-free current account offering comes with a decent bundle of perks, including cashback for the first 6 months. Account holders can also open up to 5 saving ‘pots’ that pay interest, though the rate isn’t as competitive as some of the top standalone easy-access savings accounts. Compare other banks’ rewards accounts if you’re looking for other rewards or a juicy switching incentive.
In exchange for a monthly account fee, TSB’s premium current account offers fee-free spending using your debit card abroad, an interest-free overdraft and all the features offered with the Spend & Save account. Like the fee-free account, Spend & Save Plus also offers monthly cashback, but this is not limited to the first 6 months after account opening.
Some banks offer cashback accounts that pay more each month and without a monthly fee so make sure you compare.
TSB’s student account ticks all the boxes with a nice interest rate on balances and an overdraft option. However, don’t forget to compare deals – student accounts come with amazing discounts and offers at most banks!
Graduate account
TSB has a graduate account with an ample overdraft option to kick-start your life as a grown-up. Graduate accounts help you make the financial leap between university and work as smooth as possible.
As soon as they turn 11, you can open a TSB children’s account for your kids and they can enjoy earning interest on their account balance. If you want your children to familiarise themselves with banking when they’re even younger, you can compare our selection of children’s accounts – some can be opened when they’re as young as seven.
TSB’s business bank account offers free day-to-day banking for a set period, followed by a simple banking tariff. To be eligible you must be a sole trader, partner or director. The account offers specialist support and can be managed through the mobile app, internet banking, by phone or in branch. The account also comes with a business debit card. Be aware that TSB is currently only accepting business account applications from existing customers (updated April 2025).
When looking at its current account perks and customer satisfaction scores, TSB falls short — as always, it’s worth shopping around to see if you can find a better deal elsewhere. ”
TSB customer reviews
In our independent 2025 customer satisfaction survey, 73% of TSB’s users said they’d recommend the brand to a friend. Customers highlighted the bank’s friendly customer service. However, some commented on the poor interest rates and perks. Here’s what some of those TSB customers had to say:
“I’ve been a customer for over 40 years and always found TSB to be very accommodating”
“They are reliable and trustworthy. They are responsive and easy to deal with”
TSB has a Trustpilot score of 4.3 out of 5 from over 26,000 reviews. On the Apple App Store, its mobile banking app scored 4.8 out of 5, based on more than 518,000 user reviews, while it scores 4.6 out of 5 from over 234,000 Google Play Store reviews. These were updated in April 2025.
Pros and cons of banking with TSB
Cashback. TSB Spend & Save accounts let you earn cashback on your everyday spending.
Multiple ways to bank. TSB has around 175 branches across the UK, although this is considerably less than it used to have. You can also manage your accounts online, on the phone or through the smartphone.
Mobile Banking App. Like most traditional banks, TSB’s app isn’t the most advanced you can find around – but it does include most basic banking functionalities.
Global acceptance. TSB’s debit cards are on the Visa network and thus widely accepted around the world.
A wide range of financial products. If you need something else, such as a mortgage or a savings account, chances are TSB has got you covered, as it offers a wide range of different financial deals.
Poor customer service scores. An independent survey of service quality carried out by the Financial Conduct Authority shows that only 55% of TSB customers would recommend their bank. This score puts it in 14th place in terms of overall service quality (results from February 2025).
Poor online and mobile banking experience. The same survey placed TSB in 14th place in terms of the proportion of customers who would recommend their bank’s online services.
Customer service information for TSB
Email support
Telephone support
In-app or live chat
Contact form
Branch support
Opening an account with TSB
To open an account with TSB, you’ll have to provide the following information:
How much you expect to pay in each month
Your salary details and any assets you have
Your nationality/citizenship
Three years of address history
Proof of identity (passport, driving licence, EEA or Swiss national identity card)
Proof of address (utility bill, bank statement)
You can open a TSB account online or by visiting a branch.
Does TSB offer any promotions, discounts or refer-a-friend offers?
Yes, TSB offers joint bank accounts for up to 5 people. This is more than most other accounts on the market, so it’s an option for larger groups of people. You can start the application process online but will need to finalise it in a branch.
Does bank name offer premium/packaged or premier accounts?
If you are looking for a current account that offers rewards and cashback, TSB could be worth considering, though some banks offer better deals. If the quality of customer service is your main priority, you may want to steer clear of TSB as it doesn’t score highly for customer satisfaction. If TSB’s current accounts are not for you, you can also compare other current accounts.
TSB and Finder Awards
Our Finder Awards celebrate brands that truly stand out in their field, creating innovative personal finance products and providing outstanding service to their customers. TSB is one of these brands and was named our 2024 Green High Street Bank Green Award winner!
Frequently asked questions
Yes! There’s no limit on the number of accounts you can open. Remember though to check out the competition and be wary of opening multiple accounts just to use features like overdrafts.
Only in some cases. TSB’s Student Account and Under 19 Account both pay some interest on balances up to a certain limit.
You can find these on TSB’s website. Pick the current account you’re interested in and head to the “important documents” section.
We show offers we can track - that's not every product on the market...yet. Unless we've said otherwise, products are in no particular order. The terms "best", "top", "cheap" (and variations of these) aren't ratings, though we always explain what's great about a product when we highlight it. This is subject to our terms of use. When you make major financial decisions, consider getting independent financial advice. Always consider your own circumstances when you compare products so you get what's right for you. Most of the data in Finder's comparison tables is provided by Defaqto. In other cases, Finder has sourced data directly from providers.
Your reviews
3.9
★★★★★(0)
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All user-submitted reviews must meet our review guidelines. These set out our standards and expectations, including that the review is from by a genuine user of the relevant product or service and that it is honest, authentic and respectful. We explicitly prohibit fake or otherwise misleading reviews and we check all submissions, but we make no guarantee as to the authenticity of any published review or reviewer. Some reviews may be submitted (regardless of sentiment) in exchange for entry into any competition(s) for which we are the promoter.
10 of 165 reviews
★★★★★Grace (Manchester) 6 months ago
Via customer survey commissioned by Finder
I've been a customer for over 40 years and always found TSB to be very accommodating.
★★★★★Isla (Glasgow) 6 months ago
Via customer survey commissioned by Finder
They are reliable and trustworthy. They are responsive and easy to deal with.
★★★★★Noah (Plymouth) 6 months ago
Via customer survey commissioned by Finder
A good bank that offers an excellent overall service. I can rely on them to pay my direct debit and standing orders.
★★★★★Henry (Birmingham) 6 months ago
Via customer survey commissioned by Finder
I never have a problem
★★★★★Jessica (London) 6 months ago
Via customer survey commissioned by Finder
They don't pay any interest on my account balance. They used to offer me cashback if I performed a certain number of transactions in a month, but this was only temporary
★★★★★Henry (Bristol) 6 months ago
Via customer survey commissioned by Finder
Always room for improvement
★★★★★Amelia (Edinburgh) 6 months ago
Via customer survey commissioned by Finder
easy to deal with, never have any problems with their service
★★★★★Poppy (Glasgow) 6 months ago
Via customer survey commissioned by Finder
I have had no issues whatsoever with this one account
★★★★★Sophia (Manchester) 6 months ago
Via customer survey commissioned by Finder
Interest rates are low. Poor experience with them on the phone when dealing with fraud on my account.
Valentina Cipriani was a writer at Finder UK. She wrote news, features and guides about banking and credit cards, helping people to improve their financial lives. She holds an MA in International Journalism. See full bio
Jason is a writer and editor. He worked as a senior subeditor for Finder for 5 years and in that time became familiar with a wide range of financial products and services. Before that, he worked for Australian Associated Press. He has a BA from Macquarie University in Australia. Jason loves to help other people find new ways to save money. See full bio
This new account comes with cashback on direct debits, interest on the balance in your account and a regular saver with one of the best rates in the market.
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