In July 2019, we ran a customer satisfaction survey on current accounts in England, Scotland, Wales and Northern Ireland. 1,000 people answered and told us how happy they are with their current account provider. Here’s the full list of providers we’ve considered and how many of their customers said they would recommend them to a friend. Learn more about the results and the winners.
|Customers recommend||Current account||Review|
|88%||Monzo||Monzo is by far the most popular digital-only bank in the UK – apparently for a good reason. New features are constantly being added to its app-based current account, that comes with a bright “coral” (pinkish) debit card.||Read our review|
|87%||Starling||Starling’s mobile-only current account is easy to open and manage and the app is packed with features. Starling’s customers expressed the highest levels of satisfaction, only rivalled by Monzo’s.||Visit Starling|
|87%||Revolut||Revolut’s multicurrency digital account is great for travelling and even better for sending money abroad. You can exchange and hold 29 different currencies for free and also use it as a standard UK account.||Read our review|
|84%||Nationwide||The last building society that does banking on a national level, Nationwide offers a good range of current accounts that come with great incentives and perks, from a switching bonus to interest paid on your balance to insurance options.||Read our review|
|83%||Lloyds Bank||Another big bank that got a solid score in our survey. Lloyds’s bank accounts suit a wide range of needs, the banking app is not too bad for a traditional bank and there’s also the opportunity to earn interest on your balance.||Read our review|
|83%||N26||Still fairly new to the UK market, German challenger N26 offers a pretty straightforward mobile-only current account with a slick app. It’s also working on bringing its most advanced features, such as overdrafts, to the UK.||Read our review|
|81%||Santander||Santander comes with all the advantages of a big bank and offers a wide range of current accounts. Among its top-selling points is the option of earning cashback on your bills.||Read our review|
|79%||First Direct||Known for providing great customer service on the phone 24/7, First Direct only offers one current account option, but it’s a very solid one. And there’s also a switching incentive to make it more appealing.||Read our review|
|78%||Barclays||Barclay’s current accounts aren’t half bad. They come with the option of earning rewards at selected retailers. Plus, it’s Barclays – for people who like sticking with the big brands, it doesn’t get much better than that.||Read our review|
|78%||HSBC||HSBC also offers a great switching incentive, a good range of current accounts and all the benefits of a big bank, including 24/7 support and access to a regular savings account with a top rate.||Read our review|
|77%||Metro Bank||One of the few challenger banks that also has a good network of branches, Metro Bank offers only offers one current account, whose top feature is that it doesn’t charge you for using the card or withdrawing cash in Europe.||Read our review|
|73%||Monese||Another straightforward digital-only account that’s especially good for travellers or people who often have to change country, Monese lets you open a euro account side by side with your UK one, for free.||Read our review|
|73%||TSB||TSB’s current accounts are solid and it’s one of the few remaining banks offering an interest rate on its standard current account. Plus, you only need to pay in £500 a month to qualify for it.||Read our review|
|71%||NatWest||NatWest has one of the top switching incentive on the market, and you can choose between free and rewards accounts. If that sounds appealing but you’re still unsure, you’ll be glad to hear that it also got a decent score in our survey.||Read our review|
|69%||Halifax||The most notable features of Halifax’s current accounts are a few good reward and insurance options, plus a fee-free overdraft option when you join.||Read our review|
|63%||Bank of Scotland||Bank of Scotland doesn’t feature a huge range of accounts nor are they particularly exciting, but there’s a very solid package account option available that comes with loads of insurance benefits.||Read our review|
|60%||RBS||Royal Bank of Scotland is Natwest’s Scottish little sister. Just like its sibling, it also offers a competitive switching incentive and a very solid selection of rewards accounts featuring cashback on your bills.||Read our review|
Well, yes and no. These are the current accounts its customers are most satisfied with. Our customer satisfaction survey asked account holders whether they would recommend their account to a friend and how they would rate it from one to five.
So, a good result on the survey does mean that many people think a certain account provider does a good job. What it does not mean is that that same account provider is good for everyone.
For example, challenger banks Monzo and Starling top the survey, but if you like going to a branch and discussing your banking options in person, or having loads of different current accounts to choose among, you’ll be disappointed. It’s all about figuring out your banking style and ultimately choosing the account that’s best for you, not for anyone.
Before you answer this question, you should ask “what do I need from my bank account?”
Work out what you need before comparing the options.
Sifting through small print can take forever. For those of you with better things to do, finder.com/uk have put together tables, lists and guides which allow you to make the right decision quickly. Here are a few of the main things to look out for when comparing bank accounts:
Barclays is a multinational banking and financial services based in London. It is a universal bank with operations in retail, wholesale and investment banking – as well as wealth management, mortgage lending and credit cards. Barclays has operations in more than 50 countries and territories with around 48 million customers.
HSBC is another multinational banking and financial services company also headquartered in London. It is the world’s sixth largest bank by total assets and the largest in Europe.
Lloyds Bank is a retail and commercial bank with branches across England and Wales. The bank was founded in Birmingham in 1765. It expanded during the nineteenth and twentieth centuries and took over a number of smaller banking companies.
Royal Bank of Scotland (RBS), is one of the retail banking subsidiaries of The Royal Bank of Scotland Group plc, together with NatWest and Ulster Bank. The Royal Bank of Scotland has around 700 branches, mainly in Scotland though there are branches in many larger towns and cities throughout England and Wales.
The results come from a customer satisfaction survey we carried out on a number of banks in the UK.
|UK Bank||Rank||Customers recommend|
|Bank of Scotland||13||63%|
Below we have listed the results of the Personal banking service quality survey that took place in Great Britain. These results are from an independent survey carried out between July 2019 and June 2020 by Ipsos MORI as part of a regulatory requirement.
|=12||Bank of Scotland||58%|
|14||The Cooperative Bank||57%|
|=16||Citi Clydesdale Bank||51%|
|18||Royal Bank of Scotland||46%|
|9||Bank of Scotland||77%|
|=14||Royal Bank of Scotland||71%|
|16||The co-operative Bank||67%|
|17||Citi Clydesdale Bank||66%|
|=10||Bank of Scotland||57%|
|12||The co-operative Bank||56%|
|17||Royal Bank of Scotland||51%|
|18||Citi Clydesdale Bank||50%|
|=6||Bank of Scotland||67%|
|13||Citi Clydesdale Bank||63%|
|14||The co-operative Bank||57%|
|15||Royal Bank of Scotland||50%|
|Best for low credit scores||NatWest||Foundation account|
|Best for cashback||Santander||Santander 123 Lite|
|Best for packaged accounts||Nationwide||Flex Plus|
|Best for switch incentives||HSBC||Advance|
|Best for students||Santander||Student account|
|Best for kids||gohenry||Prepaid card and app|
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