★★★★★
Satisfaction survey


ManyPets (formerly Bought By Many) says it was born of frustration that the industry wasn’t serving its customers. So ManyPets looks to harness the collective bargaining power of insurance customers to get them a better deal.
ManyPets offers its own pet insurance policies which are designed to address problems with pet insurance that customers have highlighted to the company.
ManyPets offers two types of its own pet insurance: Pre-Existing and Liability Only. There are three levels of cover which have, for example, varying vet fee limits: Value, Regular and Complete policies. There are also optional extras which you can include in your cover.
Pre-existing is for pets with pre-existing conditions, and comes with these benefits:
Liability only covers you for legal claims against you and your pets, and comes with these benefits:
Value cover is the lowest cost and comes with the least vet fees cover, and comes with these benefits:
Regular cover is the mid-range policy for vet fees, and comes with these benefits:
Complete cover is the the most comprehensive pet insurance you can buy, and comes with these benefits:
ManyPet’s customers can get lower rates by the power of collective bargaining. Being part of a group with specific needs gives you the benefit of getting a bespoke insurance policy, with the added benefit of it being at a discounted rate. You can also get cover for pets with pre-existing conditions which were treated more recently than you can with other providers.
ManyPets customers also have unlimited free video calls with UK-registered vets through the FirstVet app and were voted the UK’s Most Trusted Pet Insurance Provider by thousands of customers at the 2020 Insurance Choice Awards.
Like any other pet insurance provider, ManyPet’s pet insurance contains a list of general exclusions. These include:
The excess is the amount of money you’re expected to contribute when you make a claim through your insurance. It’s there to deter you from using your insurance policy for making small claims.
All of ManyPet’s policies have an excess for vet fees, but the amount you have to pay will depend on which policy you have. Check your policy documents to find out when and how much excess you have to pay.
ManyPet’s claims process doesn’t involve paper claim forms. You can either give it a call on 0333 130 4552, or submit your claim online by logging into your account. The “make a claim” section will be marked and has guidance.
If you need cover for your pet, Brought By Many can help and what’s more, it may even be able to offer cover for some recent pre-existing conditions. That said, it’s website can be a little difficult to navigate. Remember that there are several other insurers that offer pet insurance so do your research and shop around for a deal that works with you and your furry friend.
Our customer satisfaction scores ("Customers say") are based on a survey of 1,010 customers carried out in December 2021.
Learn the details of our methodology and scoring.
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