Winners of the Finder Customer Satisfaction Awards 2021 revealed

Posted: 20 January 2021 4:00 pm

Annual awards recognise the finance and insurance brands providing the best customer service in their fields.

Personal finance comparison site has today announced the winners of its Customer Satisfaction Awards 2021.

The awards cover 13 categories across the UK banking, mortgages, personal loans, credit cards, share dealing, insurance and TV streaming sectors, and the winners were decided by customers themselves.

Finder collected 14,000 consumer responses to identify the brands with the best customer satisfaction levels in their respective industries.

Survey respondents were asked to give their provider a customer satisfaction score on a scale of 1 to 5, and also asked if they would recommend that company to a friend.

Finder then used these results to generate an overall customer satisfaction star rating for all of the brands surveyed, and identified the 27 winning and highly commended companies in the 13 categories.

You can see the full results of our customer satisfaction surveys and also read more about our methodology by clicking on the category headings below:

Winner: Monzo
Highly Commended: Nationwide

Business Banking
Winner: Starling
Highly Commended: Barclays

Winner: Nationwide
Highly Commended: Lloyds Bank

Personal Loans
Winner: HSBC
Highly Commended: Santander

Credit Cards
Winner: American Express
Highly Commended: Barclaycard

Share Dealing
Winner: Freetrade
Highly Commended: Halifax

Breakdown Cover
Winner: The AA
Highly Commended: Start Rescue & RAC

Car Insurance
Winner: Direct Line
Highly Commended: LV=

Home Insurance
Winner: Aviva
Highly Commended: LV=

Life Insurance
Winner: Aviva
Highly Commended: Royal London

Pet Insurance
Winner: Petplan
Highly Commended: Animal Friends

Travel Insurance
Winner: Admiral
Highly Commended: AXA

TV Streaming
Winner: Netflix
Highly Commended: Amazon Prime

Congratulations to all of our award winners!

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