Winners of the Finder Customer Satisfaction Awards 2022 revealed


Annual awards recognise the finance and insurance brands providing the best customer service in their fields.

Personal finance comparison site has today announced the winners of its Customer Satisfaction Awards 2022.

The awards cover 16 categories across the UK banking, mortgages, personal loans, credit cards, share dealing, insurance and TV streaming sectors, and the winners were decided by customers themselves.

Finder collected more than 18,500 consumer responses to identify the brands with the best customer satisfaction levels in their respective industries.

Survey respondents were asked to give their provider a customer satisfaction score on a scale of 1 to 5, and also asked if they would recommend that company to a friend.

Finder then used these results to generate an overall customer satisfaction star rating for all of the brands surveyed, and identified the 36 winning and highly commended companies across the 16 categories.

Here’s this year’s list of award winners – and you can also see the full results of our customer satisfaction surveys and read more about our methodology by clicking on the category headings below:


Winner: Halifax
Highly Commended: Starling

Business Banking

Winner: TSB
Highly Commended: Lloyds Bank

Kids’ Cards

Winner: GoHenry
Highly Commended: HyperJar


Winner: Nationwide
Highly Commended: Barclays

Personal Loans

Winner: M&S Bank
Highly Commended: Zopa

Credit Cards

Winner: American Express
Highly Commended: M&S Bank
Highly Commended: Amazon

Business Credit Cards
Winner: Lloyds Bank
Highly Commended: American Express

Share Dealing
Winner: Hargreaves Lansdown
Highly Commended: Orca

Breakdown Cover
Winner: Green Flag
Highly Commended: The AA

Car Insurance
Winner: Saga
Highly Commended: Hastings Direct
Highly Commended: Aviva

Home Insurance
Winner: Tesco Bank
Highly Commended: Direct Line

Life Insurance
Winner: Zurich
Highly Commended: Aegon

Pet Insurance
Winner: Animal Friends
Highly Commended: Petplan

Travel Insurance
Winner: Saga
Highly Commended: Direct Line

Gadget Insurance
Winner: Cover My Gadget
Highly Commended: Insurance2go
Highly Commended: Protect Your Bubble

TV Streaming

Winner: Netflix
Highly Commended: Disney+
Highly Commended: Amazon Prime

Congratulations to all of the recipients of a 2022 Finder Customer Satisfaction Award!

Go to site