Finder Gadget Insurance Customer Satisfaction Awards 2022
See the full results of our independent customer satisfaction survey of 576 gadget insurance customers.
For the first time, we surveyed the customers of some of the largest gadget insurance providers in the UK to find out what they thought about everything from their provider’s customer service to how quickly it pays out in the unfortunate event that they had to make a claim.
Check out who our winner was below, as well as who took home a highly commended award. We’ve also put together a table of all the results with an explanation of how we came up with our results.
The winners are based on both overall satisfaction scores (star ratings) and recommendation scores (the percentage of customers who said they’d recommend the brand to a friend).
Our gadget insurance winners
Cover My Gadget has been in the tech insurance business for over 20 years and claimed our top spot in 2022. The gadgets covered are primarily mobile phones and tablets, plus accessories like headphones and even VR headsets can be insured. Customers were pleased with the quick response rates and friendly customer service. 77% of those we surveyed would recommend the company to a friend.
Insurance2go launched in 2007 providing comprehensive cover for mobile phones and laptops, then more recently tablets. The company came in at joint 2nd place after receiving reviews stating that it was reliable and value for money. Insurance2go’s full cover of phones includes liquid damage, theft and eWallet payments.
Protect Your Bubble is our other highly commended gadget insurer. Since launching in 2008, the company has helped over a million customers in the UK, US and Ireland combined. Its insurance covers phones, tablets, laptops, cameras and more. Students receive a discount if they sign up too. Customers praised the company’s easy set up process and reasonable prices.
Our 2022 gadget insurance customer satisfaction league table
We asked policyholders to rate their satisfaction with their gadget insurance company, and whether they’d recommend it to a friend. We’ve shown both results for each brand in the table below. Our independent survey of 576 insurance customers was carried out in December 2021.
|Overall satisfaction||Customers who’d recommend||Issuer||Review|
|★★★★★||77%||Cover My Gadget has been in the tech insurance business for over 20 years and claimed our top spot in 2022. The gadgets covered are primarily mobile phones and tablets, plus accessories like headphones and even VR headsets can be insured. Customers were pleased with the quick response rates and friendly customer service.||View deals|
|★★★★★||75%||Insurance2go launched in 2007 providing comprehensive cover online for mobile phones and laptops, and more recently tablets. The company came in at joint 2nd place after receiving reviews stating that they were reliable and value for money. Insurance2go’s full cover of phones include liquid damage, theft and eWallet payments.||View deals|
|★★★★★||75%||Protect Your Bubble launched in 2008, and has helped over a million customers in the UK, US and Ireland combined. Its insurance covers phones, tablets, laptops, cameras and more. Students receive a discount if they sign up too. Customers praised the company’s easy set up process and reasonable prices.||View deals|
|★★★★★||74%||With over 1 million gadgets covered to date, loveitcoverit insure a range of electrical products from laptops and tablets, to games consoles and smart watches. Theft, accidental damage and cracked screens are covered as standard. Customers in our survey loved the friendliness and professionalism of its staff.||View deals|
|★★★★★||71%||Endsleigh is the go-to for student gadget insurance, and is the only provider recommended by the NUS. Endsleigh actually uses Protect Your Bubble as the insurance provider for its gadget policies. Customers cited good reliability when using Endsleigh’s services.||View deals|
|★★★★★||71%||So Sure offers insurance for a range of phones including company ones, second hand models and refurbished phones. The company insures lesser known brands like Wileyfox and Elephone. Customers liked the low premiums and good incentives that the company provides.||View deals|
|★★★★★||74%||Switched On offers a range of cover under different plans: personal, family bundle, business and student. Many gadgets can be insured like cameras, sat navs, games consoles, DVD players and mobile phones. The customer’s user experience stood out when using its services.||View deals|
Customer satisfaction ratings methodology
In December 2021, we ran a customer satisfaction survey on gadget insurance providers, and 576 people told us about their experience of their insurer.
The survey asked respondents how satisfied they were with their gadget insurance company (on a scale from one to five), and also whether they would recommend their provider to a friend or not. We turned the results into star ratings and shortlisted the top-performing brands for our awards. If there was a draw, we used the recommendation score (that is, the percentage of customers who said they would recommend the brand to a friend) as a tie-breaker.
Full details of our star ratings for this sector are on the insurance ratings methodology page.
★★★★★ — Excellent
★★★★★ — Good
★★★★★ — Average
★★★★★ — Subpar
★★★★★ — Poor
Our customer satisfaction star ratings are based on a survey of 576 customers carried out in December 2021.
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