Welcome to the Finder Business Banking Customer Satisfaction Awards 2022
Our awards are decided by the only votes that really matter – yours. We asked customers of 11 major business banking providers to tell us about their experiences, and now we can reveal how they rated them.
The winners
The winning and highly commended companies were decided by both their overall customer satisfaction scores (star ratings out of five) and their recommendation scores (the percentage of survey respondents who would recommend the brand to a friend). Read more on our methodology and see our full results below.
Now without any further ado, here are our winners (*drumroll please*)…
Business Banking Customer Satisfaction Winner:
TSB
TSB takes the win in our business banking category, with a spactacular showing of 5 out of 5 stars and a 100% “would recommend” score from its customers that we surveyed.
Business Banking Customer Satisfaction Highly Commended:
Lloyds Bank
Fellow high street bank Lloyds also posted 5 out of 5 stars, and a “would recommend” score of 91% earnt it a highly commended spot in this year’s business banking awards.
Best business banks for customer satisfaction in 2022
Overall satisfaction
Customers who’d recommend
Issuer
Review
★★★★★
100%
TSB scored perfect marks in this year’s survey to claim the business banking crown. TSB relaunched on the UK high street in 2013, and is currently offering an initial period of free business banking for 25 months to startups and account switchers. Its customers in our survey said they’d had an “excellent” experience with the bank.
Long-established Lloyds Bank recorded an impressive “would recommend” score of 91% in our survey. It offers business accounts for new and established businesses, as well as one for clubs and charities. Customers cited the bank’s customer service and contactability as big positives.
Although its branch network is mainly confined to Scotland, Bank of Scotland offers accounts to businesses across the UK. It has several business account options to choose from, and there is a dedicated resource centre especially for business account holders.
Digital challenger bank Starling recorded a perfect “would recommend” score in our survey, despite not having any branches. The customers we polled highlighted its easy to use app and low business banking charges.
Tide is a digital-only business banking provider, and its customers highlighted its easy account set up and clear to use online features as some its major plus points.
Mettle is a comparative newcomer to business banking and is a digital-only offshoot from parent company NatWest. Its first year in our customer satisfaction survey has seen it rank mid-table, with an impressive 97% “would recommend” score.
HSBC, the largest bank in the UK, also polled strongly in our survey, posting a rating of 4.5 stars. Like some of the other banks here, it offers a free banking introductory period for startups or businesses switching their account, after which fees apply.
Another high street veteran, Barclays, isn’t far behind. The bank operates different business accounts depending on company size, and our survey respondents praised its “helpful” customer service.
It’s a competitive table this year, so while NatWest may have finished in the bottom three, nearly 9 out of 10 of the customers that we surveyed would recommend this bank to a friend, and were generally pleased with its level of customer support.
Santander operates a range of different business accounts, some of which come with discounted fees for startups or customers who are switching. Although finishing second to bottom in our latest poll, respondents still rated this provider’s customer service highly.
Royal Bank of Scotland may be bringing up the end of the table in this year’s business banking survey, but it still posted a very respectable 4 out 5 stars and an 85% “would recommend” score. Its customers that we canvassed praised the “helpful” staff.
We asked business account holders to rate their satisfaction with the service they had received from their banking provider, and also whether they would recommend that provider to a friend. Our independent survey of 362 business banking customers was carried out in December 2021 – read full details of our methodology here.
We have crunched the numbers and shown the results for the 11 banking providers listed in the table above. We used these ratings to decide the winners of our awards (if there was a draw on the star ratings score, we used the “would recommend” percentage as a tie-breaker).
Business banking ratings
★★★★★ — Excellent
★★★★★ — Good
★★★★★ — Average
★★★★★ — Subpar
★★★★★ — Poor
Our customer satisfaction scores (“Customers say”) are based on a survey of 362 customers carried out in December 2021.
We show offers we can track - that's not every product on the market...yet. Unless we've said otherwise, products are in no particular order. The terms "best", "top", "cheap" (and variations of these) aren't ratings, though we always explain what's great about a product when we highlight it. This is subject to our terms of use. When you make major financial decisions, consider getting independent financial advice. Always consider your own circumstances when you compare products so you get what's right for you. Most of the data in Finder's comparison tables has the source: Moneyfacts Group PLC. In other cases, Finder has sourced data directly from providers.
Michelle Stevens is a deputy editor at Finder, specialising in banking, finance, credit and mortgages. She has a journalism degree from the University of Sheffield and has been a journalist for 15 years, writing on topics including fintech, payment systems and retail. In her spare time, Michelle likes to travel, explore new foodie experiences and attempt to improve her own culinary skills. See full bio
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