How do PNC Bank and Ally compare?
- Choose this lender for low down payment options
- Watch out for poor customer service
- A good option for commercial real estate loans
- Choose this lender for clear time estimates
- Not ideal if you’re looking for in-person support
- A good option for first-time homebuyers
Neither of these seems the right fit?
Not available in: AK, HI, MD, MA, MN, NV, NH, NY, VT, VA, WY
- Multiple loan choices
- Low down-payment options
- Online application tracking
- Clear timeline
- Customer discount
- First-time buyers guide
- Limited branch locations
- Customer complaints
- No government-backed loans
- No branch locations
- No home equity line of credit (HELOC) options
PNC isn't credited with the Better Business Bureau (BBB), but receives an A- rating from it as of September 2019. On average, customers give PNC a low 1 out of 5 stars on the BBB site.
Of the over 1,500 complaints on the BBB website, only two are unanswered and one is unresolved. Many customers report having issues with customer service, unexpected fees and poorly handled fraud cases.
Reviews across Trustpilot and the Better Business Bureau (BBB) are overwhelmingly negative. But they number relatively fewer compared to bigger-name financial institutions — with only 82 and 274, respectively.
As of January 2021, Ally is not accredited with the BBB and has a D- rating for failing to respond to complaints. The average customer rating is 1.25 out of 5 stars.
Complaints generally focus on poor customer service experiences, misinformation and mishandling of funds. While the reviews are mostly negative, keep in mind that people generally aren’t as likely to go out of their way to leave positive reviews.
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