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KeyBank is among the oldest banks in the United States, and it offers several types of specialized mortgages to meet the needs of different borrowers. Unfortunately, this lender only operates in 16 states, and customer reviews are straight-up awful.
620
Minimum credit score
5%
Minimum down payment (Conventional)
Only available in: AK, CO, CT, FL, ID, IN, MA, ME, MI, NY, OH, OR, PA, UT, VT, WA
State availability
Loan products offered | Conventional, Jumbo, FHA, VA, Refinance |
---|---|
Minimum credit score | 620 |
Minimum down payment (Conventional) | 5% |
State availability | Only available in: AK, CO, CT, FL, ID, IN, MA, ME, MI, NY, OH, OR, PA, UT, VT, WA |
NMLS # | 399797 |
Review by
Michael Benninger is lead editor of banking at Forbes Advisor and a former writer at Finder, specializing in banking. His work and analysis has been featured in Business Insider, Yahoo Finance, GoBankingRates and the Los Angeles Times, among other top media. He holds a B.A. in business administration and marketing from Rowan University in New Jersey.
KeyBank offers a wide variety of mortgage types, but it doesn’t disclose all of its fees online and only has a presence in 16 states. And even though KeyBank has been in business for nearly 200 years, judging by recent reviews, this lender still has a lot to learn about customer service. Make an appointment to meet with a KeyBank loan officer today, or research other lending options in your area.
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KeyBank offers several types of mortgages, and each type has its own set of requirements. Unfortunately, the company’s website doesn’t explicitly state specific requirements as far as debt-to-income ratios or minimum credit scores are concerned. To find out the actual requirements, contact a KeyBank loan officer.
To apply for a mortgage with KeyBank, you need the following documentation:
KeyBank’s website doesn’t explicitly state all the fees this lender charges for mortgages, but these costs vary based on loan type and state laws. In general, expect to pay for appraisal, home inspection, homeowners insurance and loan origination in addition to the following fees:
In addition to the aforementioned loan types, KeyBank also offers these specialized mortgages.
Compared to other mortgage lenders, KeyBank’s offerings are relatively standard. The only major distinctions are that KeyBank doesn’t offer USDA loans, but it does offer specialized mortgage types, such as the Medical Professional Loan and the GoldKey Interest-Only Mortgage. KeyBank’s Key Community Mortgage is also a standout product that features a lower down payment for qualified buyers.
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Disclaimer: The partners on Finder's mortgage comparison tables are sorted in alphabetical order.
As of July 2022, KeyBank reviews are generally negative, but most complaints about the company are related to its personal banking services — not its mortgage lending. KeyBank is accredited by the Better Business Bureau (BBB) and is rated A+. However, it also has an average rating of 1.11 stars based on 139 reviews on the BBB’s website.
Founded in 1825 and headquartered in Cleveland, Ohio, KeyBank is the 29th largest bank in the United States. It specializes in personal and business banking but also offers mortgages and wealth management services. The company currently has more than 1,000 branches and 40,000 ATMs across 16 states, and it ranks 411th on the Forbes 500 list.
Which states does KeyBank operate in?
What kind of home can I buy with a KeyBank mortgage?
KeyBank offers mortgages for single-family homes, condos, multi-unit buildings and investment properties.
If I have a KeyBank mortgage, do I need to submit my tax and insurance bills each time they’re due?
No. KeyBank usually retrieves these documents directly from your insurance company and local property tax office.