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Trustmark National Bank mortgage review

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Trustmark National Bank
Minimum credit score
620 for Conventional
Minimum down payment (Conventional)
State availability
Only available in: AL, FL, MS, TN, TX

Our verdict

You can get help with your mortgage costs, but you need a loan officer to apply.

Trustmark National's mortgage products are pretty standard. But if you're looking for low-income financing or help as a first-time homebuyer, Trustmark's Home Advantage programs provide a few options to lower your down payment, waive private mortgage insurance (PMI) or finance new home improvements with no closing costs.

But you have to be comfortable working with a loan officer because you can't find out the lender's requirements, loan rates and fees or even apply for a loan without connecting with one. And that lack of transparency can mean wasting time on starting the process only to find that this bank can't offer terms you're comfortable with. It also means you need to be vigilant as you go through the process to ensure you're clear about lender requirements up front.


  • Advantage products
  • Bad credit is OK
  • Bank-owned properties


  • Relatively few reviews

In this guide

  • Our verdict
  • Details
    • Features
  • Your reviews

Trustmark National is a regional bank serving five southern states, and its mortgage offerings mostly include traditional conventional and government-backed loans. The bank does offer a few programs to help low-income borrowers with down payments and closing costs. However, you need to connect with a loan officer before applying for a home loan or see any rates.



Loan products offered Conventional, Jumbo, Refinance, FHA, VA, USDA, HELOC
Minimum credit score 620 for Conventional
Minimum down payment (Conventional) 0%
State availability Only available in: AL, FL, MS, TN, TX
NMLS # 449605

Trustmark National Bank requirements

Mortgage requirements vary based on the loan you choose and the area where you’re buying a home, but this lender doesn’t provide its requirements online. Once you’ve provided your financial information to Trustmark, your loan officer will use that information and your credit score to determine how much you can finance.


You’ll need to have the following information ready before you apply:

  • Name and date of birth
  • Social Security number
  • Two years of residence history
  • Two years of employment or freelance income history
  • Asset information
  • Information on all your monthly expenses, such as loans and revolving credit accounts

Costs and fees

Trustmark doesn’t charge an application fee. Once you’ve finished your application, you choose whether you want to take the next step and pay for the appraisal and credit report fees. While this bank doesn’t provide its closing costs up front, they do list the types of fees you can expect to pay as part of the mortgage process.

  • Lender fees. These are fees included in closing a mortgage, such as points, underwriting, documentation and loan processing fees.
  • Third-party fees. These include fees for appraisals and credit reports, the settlement and survey fees, tax service fees, title insurance, flood certification and courier or mailing costs. You will also have to pay state and local taxes and recording fees to the government.
  • Prepaid and ongoing fees. These fees include per diem interest, initial escrow deposit and recurring costs like private mortgage insurance, homeowners insurance premiums and homeowners association (HOA) dues. Depending on your loan’s terms, you may also have early repayment fees or late fees if you miss a mortgage payment.

How to apply for a mortgage with Trustmark National Bank

You can apply for a mortgage online, but you are required to have a Trustmark loan officer first. Once you have your loan officer’s name, you can complete the application by following these steps.

  1. Select Apply Now from the Trustmark Mortgage page, which will direct you to a search for a loan officer in your area.
  2. Your loan officer should direct you back to the site to apply, but if they don’t, you can select Finish Applying in the Related Links section.
  3. Select Start new application and choose Next.
  4. Choose Next again to start the application, then enter your email address, answer questions and name your loan officer to continue. Select Next.
  5. Step through the pages, entering your personal information, answering questions about your property, assets, expenses and income.
  6. Submit your application. Your loan officer should contact you for any documentation needed to complete your application.

What types of mortgages can I get through Trustmark National Bank?

  • Conventional
  • FHA
  • VA
  • USDA
  • Jumbo
This company accepts mortgage refinance applications.

Other mortgage products Trustmark National Bank offers

Trustmark offers the following specialty home loan products:

  • Construction loans. Get a loan to finance your construction product.
  • Home Advantage mortgage loan. Borrowers who qualify can get a loan for $300,000 or less with a down payment of 0% to 3%.
  • Home Advantage Plus. This added loan, for those who qualify for the Home Advantage mortgage, can cover up to $6,500 of closing costs and down payment.
  • Home equity line of credit (HELOC). Allows you to access your home’s equity with a revolving line of credit. Trustmark offers an introductory interest rate of .98% APR for the first six billing cycles.

Alternatives to Trustmark National Bank

Trustmark offers all the traditional mortgage loans you’d expect to see at a bank this size, plus a few specialty loans to help low-income borrowers and those building their own home. But if you live outside its five-state footprint, you’ll need to consider another option.
For example, many online mortgage vendors are licensed nationwide. Or you could use a lender marketplace like Credible, which takes your pertinent financial information and provides you with quotes from several mortgage brokers in your area.
Comparing lenders is your best option to get the terms you need, and you can start below. Use the chart to compare top brands by home loan type, state availability and credit score. Select See rates to provide the lender with basic property and financial details for personalized rates.

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Trustmark National Bank reviews and complaints

Trustmark National has been accredited by the Better Business Bureau (BBB) since 1964, and as of July 2022, has an A+ rating for resolving 12 complaints in the past three years.
Online customer reviews are hard to find — even on the BBB. Although this bank has been in business for decades, only six customers have left reviews, scoring the lender 1.17 out of 5 stars. Of the available reviews, customers complained about poor customer service and being charged late fees for on-time payments.

Trustmark National Bank pros and cons


  • Help for low-income borrowers. The Home Advantage mortgage products offer low and no down payment options as well as smaller loans to help cover closing costs.
  • Mortgage recasting. While Trustmark doesn’t offer bridge loans, the bank does allow you to recast your loan by paying a lump sum against the principal to reduce your monthly payments.
  • Online educational resources. Trustmark offers user guides, articles and calculators to make sure you know what to expect throughout the mortgage process.


  • Loan officer required. You can’t complete an online application on your own and must connect with a loan officer to get started.
  • Lacks transparency. Trustmark’s focus on loan officers means you won’t find interest rates or fee schedules on its website, and some customers have complained that its loan requirements aren’t always spelled out, even after you’ve met with a loan officer.
  • Limited availability. This bank is only licensed to originate mortgages in five southern states.

What is Trustmark National Bank?

Trustmark National was founded in 1889 as Jackson State National Bank in Jackson, Mississippi. The bank has since expanded its service area to include locations in Alabama, Florida, Tennessee and Texas. Trustmark Corporation has over $13.5 billion in assets across the bank, Trustmark Investment Advisors and Fisher Brown Bottrell Insurance.

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