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Zions Bank mortgage review

Local underwriting may simplify the process, but you can’t learn mortgage details without applying.

Zions Bank offers a nice slate of mortgage options to borrowers in Utah and Idaho with the personalized service of a local, regional bank. But you’ll need to contact a loan officer or start the application process to learn the full extent of what it offers.

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Loan products offeredConventional, Jumbo, FHA, Home Equity/HELOC, Refinance
Minimum credit scoreConventional :620
FHA : 580
Minimum down payment (Conventional)3%
State availabilityOnly available in: ID, UT
NMLS #467014

Zions Bank requirements

You have to contact a loan officer or go through the online application process to determine Zions’ mortgage loan requirements. But generally you can expect lenders to require:

  • A 620 minimum credit score
  • A maximum loan-to-value (LTV) of 95%
  • A 5% to 10% minimum down payment

If you choose an FHA loan, you may face different requirements, such as a 580 minimum credit score and down payment options as low as 3.5%.


Zions doesn’t list its documentation requirements, but generally you’ll need to gather the following information before applying for a mortgage:

  • Pay stubs from the past 30 days
  • W2s and 1099s from the past two years
  • Personal tax returns from the past two years
  • List of your assets — including savings, real estate, car titles, retirement accounts and other investment records
  • Information about your expenses, such as any outstanding loans

Costs and fees

Zions Bank doesn’t disclose specifics of the fees it charges, but generally your loan costs will include the following:

  • Appraisal fee
  • Title charges
  • Closing fees
  • State or local taxes
  • Third-party fees
  • Prepaid items

This lender doesn’t charge a rate-lock fee or an application fee.

How to apply for a mortgage with Zions Bank

Follow these steps to start your application.

  1. From the Home Loans page of the website, select Apply Now and then Continue to open the Zip mortgage application.
  2. Choose Create Account.
  3. Enter your name, email address and password to start your account.
  4. Verify your account and sign in. Choose Start.
  5. Follow the prompts to enter your personal information, assets and expenses.
  6. Enter your income information and agree to a credit check.
  7. View interest rates tailored to you and select the loan you are interested in.
  8. Accept consents, and make declaration and disclosures.
  9. View the summary to review your details and submit your loan application.

What types of mortgages can I get through Zions Bank?

  • Conventional
  • FHA
  • VA
  • USDA
  • Jumbo
This company accepts mortgage refinance applications.

Other mortgage products offered by Zions Bank

  • Construction loans. Choose between a construction-to-permanent mortgage with one closing or an adjustable-rate mortgage that converts to a fixed-rate loan after construction is completed.
  • Refinance loans. Zion offers the option to refinance your mortgage and pay no closing costs or fees.
  • Home equity line of credit (HELOC). Access your home’s equity through a revolving line of credit and choose between an interest-only option and an interest-saving principal and interest option during the draw period.
  • Home equity loan. Borrow against your home’s equity with no closing costs or origination fees.

How Zions Bank’s mortgage products compare to other lenders

Zions Bank offers most of the loans you’d expect to find at a regional bank. But if you’re looking for a government-backed loan, this lender only offers FHA options.

As of December 2020, the bank has a limited-time 1.99% intro rate for the first six months of your HELOC. The rate then increases to a 3.5% to 5% variable rate for the remainder of the credit line.

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Zions Bank reviews and complaints

It’s difficult to find reviews of Zions Bank online. As of August 2021, Trustpilot has no reviews, and the Better Business Bureau (BBB) has only one, about its banking practices.

Zions Bank has an A+ rating from the BBB with 23 answered complaints in the past three years. None of the visible complaints are related to mortgages.

Pros and cons of Zions Bank

Weigh out the perks and drawbacks of using Zions Bank.


  • Accelerated approval process. Zions Bank uses local underwriters to help simplify the process so you may get a faster approval.
  • Special loans for first-time homeowners. If you’re a first-time homebuyer, Zions Bank has special mortgage offers for you, though none of the details of those offers are available until you apply for a loan or contact a loan officer.


  • Limited availability. This bank only offers mortgage products in Idaho and Utah, and only offers home-equity products in Idaho, Utah and Wyoming.
  • Website lacks details. You have to go through the application process to get details about interest rates, requirements and fees.
  • Few online reviews. While it’s out of the bank’s control, you won’t have the benefit of knowing what to expect as a customer.

What is Zions Bank?

Zions Bank is a regional bank with offices and ATMs in 10 states across the West and Southwest. The bank was founded 147 years ago in Salt Lake City, Utah.

Zions Bank President and CEO Scott Anderson signed on to the Utah Compact on Racial Equity, Diversity and Inclusion in the Fall of 2020, which recognizes systemic racism and commits to an action plan to create a legacy of equal opportunity for people living in Utah. Regarding the compact, Anderson told KUTV, “This compact provides an important opportunity for us as Utahns to unify in rededicating ourselves to the work of ensuring equity for all.”

Frequently asked questions

Review by

Heather Petty is a personal finance writer at Finder specializing in home loans, banking and insurance. After falling victim to a disreputable mortgage broker when buying her first home, she’s on a mission to help readers avoid similar experiences when managing their own finances. A self-proclaimed word nerd, her writing has been featured on MSN, and, among others. Heather previously worked as a technical writer and editor for the casino systems industry and is an internationally published young adult mystery author. She holds a bachelor’s degree in English with a minor in journalism from the University of Nevada, Reno.

Expert review

Zions Bank offers a nice range of mortgage products for a regional bank, with an online application that lets you start the process on their website. The bank promises a faster approval because of its local underwriting process. But whether that is true for most customers can be hard to determine, as the bank doesn’t have many reviews online. It also doesn’t provide many mortgage specifics, making it hard to research if Zions is a good option for you unless you’re willing to fill out an application.

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