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Credible mortgage review

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Compare mortgage rates and no-fee options without lowering your credit score.

Credible helps you easily compare mortgage rates from multiple lenders with personalized prequalified rates. But it’s not a direct lender and it’s not available in every state.


Loan products offeredConventional, Refinance
Minimum credit scoreMid-600s (varies by lender)
Minimum down payment3%
State availabilityNot available in: AZ, HI, MO, NV, NY, RI, UT, WV
NMLS #1681276

What types of loans does Credible offer?

Credible offers access to conventional loans, jumbo loans and mortgage refinancing. But since Credible is a marketplace — not a direct lender — the loan provider you’re matched with may have different loan options.

  • Conventional. Both fixed- and adjustable-rate mortgages are available with terms that typically range between 10 and 30 years.
  • Jumbo. Jumbo loans offer home financing options that typically start at $548,250. Borrower eligibility tends to be strict for this type of mortgage, with high minimum credit score and low debt-to-income ratio requirements.
  • Other loans
    • Mortgage refinancing. Refinancing options are available to those looking for a lower rate, better term or access home equity as cash.

Credible fees

Credible doesn’t charge any fees for using its service. Its partners pay Credible a fee, but that doesn’t impact your loan terms, rate or amount.

The actual fees you pay depend on your loan provider. But most lenders charge origination fees of .5% to 6% of the total loan cost.

During the home loan process, expect to encounter the following closing costs:

  • Appraisal
  • Credit report
  • Document preparation
  • Home inspection
  • Private mortgage insurance
  • State taxes
  • Title charges
  • Taxes


To create a Credible profile, you’ll need to enter some basic information like:

  • Your name and address.
  • Estimated property value.
  • Your annual income.
  • Your current rent or mortgage payment.

If you choose to move forward with a home loan option presented to you through Credible, you’ll need to provide additional documentation.

Most lenders ask for the following:

  • Driver’s license, state ID or US passport
  • Pay stubs, W-2 forms and/or 1099 forms
  • Social Security number
  • Personal tax returns from the past two years
  • Profit and loss statements, if self-employed
  • List of your assets including savings, real estate, car titles, retirement accounts and other investment records
  • List of your debts including student loans, credit cards and car loans

How to get a home loan with Credible

  1. Go to Credible’s website and click Let’s get started.
  2. Enter your email address and select the state you plan to purchase or refinance property in. Then, create a password you’ll use to access your Credible account. Click Let’s get started.
  3. Enter the ZIP code of the property you’d like to purchase or refinance. Select the property type and purpose of the property and indicate whether there will be a co-borrower on the loan. Click Save & Continue.
  4. Tell Credible more about your finances, including your employment income. Disclose any additional interest, dividends or capital gains. Click Save & Continue.
  5. Enter your asset information, including checking and savings accounts, retirement accounts and any stocks or bonds you may have. Then, enter your anticipated down payment amount. Click Save & Continue.
  6. Enter your current residential address and any applicable monthly housing payments. Disclose any additional properties you own. Click Save & Continue.
  7. Enter your full name, date of birth and phone number. Indicate your citizenship status and review Credible’s Electronic Disclosure Policy. Click See My Results.

Credible reviews and complaints

Online reviews for Credible are overwhelmingly positive. Customers are thrilled with how fast, convenient and honest Credible’s service is. One online reviewer explained that although Credible wasn’t able to fulfill their needs, the company went above and beyond by recommending a company that could help them.

As of December 2020, Credible has an excellent reputation on TrustPilot with a TrustScore of 4.7 out of 5 based on 4,150 reviews. Credible is also an accredited business with the Better Business Bureau (BBB), which awards it an A+ rating.

Pros and cons of Credible


  • No fees. Credible never charges users a fee for its comparison services.
  • Soft credit check. Your credit score will not be affected when comparing loan options through Credible, since it doesn’t perform a hard credit pull.
  • Positive reputation. Credible’s online reputation is nothing short of impressive, with an A+ BBB rating and a 4.7 out of 5 TrustScore.


  • Not a direct lender. Credible connects you with potential lenders but isn’t a lender itself, which means it can’t negotiate terms or mortgage rates.
  • No in-person support. Since Credible is an online loan marketplace, its customer support is limited to telephone, email and live chat inquiries during the following times:
    Monday–Thursday: 6 a.m.–6 p.m. PT
    Friday: 6 a.m.–4 p.m. PT
    Saturday/Sunday: 7 a.m.–4 p.m. PT
  • Limited availability. Credible is not licensed in the following states: Arizona, Hawaii, Missouri, Nevada, New York, Rhode Island, Utah, Washington and West Virginia.

Compare mortgage lenders and brokers

Compare top brands by home loan type, state availability and credit score. Select See rates to provide the lender with basic property and financial details for personalized rates.
Name Product Loan products offered State availability Min. credit score
(NMLS #1121636)
Conventional, Home equity, Refinance
Not available in: AK, HI, MO, NH, NM, NY, SD, WV
No hidden fees, multiple loan terms, and member discounts available.
(NMLS #330511)
Conventional, Jumbo, FHA, Refinance
Not available in: HI, MA, MN, NV, NH, VT, VA
Online preapproval in minutes and no origination fees with this direct lender.
Axos Bank
(NMLS #524995)
Axos Bank
Conventional, Jumbo, FHA, VA, Home Equity/HELOC, Refinance
Available in all states
Purchase, refinance, and home equity options available with lender fees as low as $0 (restrictions apply).
Rocket Mortgage
(NMLS #3030)
Rocket Mortgage
Conventional, Jumbo, FHA, VA, Refinance
Available in all states
Streamline your mortgage from quote to final payment — all from your computer or phone.
(NMLS #1136)
Conventional, Jumbo, FHA, VA, USDA, Home Equity, HELOC, Reverse, Refinance
Available in all states
Connect with vetted home loan lenders quickly through this online marketplace.

Compare up to 4 providers

Ready to compare lenders?
View mortgage, refinance and home equity rates from multiple lenders and apply online.

Need help? Talk to a customer specialist


What is Credible?

Credible was founded in San Francisco, California in 2012. It functions as an online marketplace that connects borrowers with potential lenders.

After you submit your Credible profile, you can compare your potential loan options and select the lending product that works best for you. The entire home loan process, from application to closing, can be completed on Credible’s website.

Frequently asked questions


Review by

Shannon Terrell is a senior writer for Finder who has written over 400 personal finance guides. With a focus on investments and personal finance, she breaks down jargon-laden topics to help others make informed financial decisions. She studied communications and English literature at the University of Toronto.

Expert review

Credible is a good lender if you’re looking to easily compare lenders. It has a solid reputation on the Better Business Bureau and Trustpilot for being quick, convenient and honest. But there’s no in-person support, and it’s not available in Arizona, Hawaii, Missouri, Nevada, New York, Rhode Island, Utah, Washington and West Virginia.

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