Freedom Mortgage review
One of the nation’s top originators of FHA and VA loans — but customer reviews are widely mixed.
finder.com’s rating: 3.6 / 5.0
- Choose this lender for FHA and VA loan programs
- Choose another lender if you want a home equity loan or HELOC
- A good option for military members and their families
|Loan products offered||Conventional, Jumbo, FHA, VA, USDA, Refinance|
|Minimum credit score||Conventional: 620|
|Minimum down payment (Conventional)||3%|
|State availability||Available in all states|
Our take on Freedom Mortgage
If you’re a first-time homebuyer or veteran looking for a government-backed loan with more lenient lending requirements than a conventional loan, Freedom Mortgage might be a good choice.
As one of the top VA lenders in the US, Freedom Mortgage has experience with government-backed mortgage options and can break down the benefits and help you qualify with customized solutions.
However, while many customer reviews online are positive, the company has garnered thousands of complaints, with some borrowers mentioning losing money and facing financial hardship after dealing with the company.
Because of these mixed reviews and the fact that you must feel comfortable with your chosen loan officer, we suggest calling to make sure the company is a good fit. And as always, compare at least three to four other lenders to get the best deal.
Freedom Mortgage requirements
To find out if you’re eligible for a Freedom Mortgage home loan, visit the company’s website. Basic eligibility for a mortgage loan includes:
- Two years’ history of employment
- A FICO credit score of 620 or higher
- No history of bankruptcy in the past two years
Here’s a list of the documents you’ll need to apply for a home loan from Freedom Mortgage.
- Your name, date of birth, residential address and Social Security number
- Addresses where you have lived for the past two years
- Employment information for the past two years
- Your most recent pay stubs for the past 30 days
- W-2 or 1099s for the past two years
- Federal tax returns for the past two years
- Bank statements for the past two months
- Details of other income sources, assets and debts
Self-employed borrowers will need to provide:
- Two years of personal and business tax returns
- A year-to-date profit and loss (P&L) statement with a balance sheet
Costs and fees
Freedom Mortgage doesn’t publish its costs and fees on its website, but you can expect closing costs to run between 2% and 5% of your home’s purchase price. Closing costs may include the following:
- Application fee
- Appraisal fee
- Origination fee
- Credit report fee
- Closing fee
- Flood certification fee
- Title insurance
How to apply for a mortgage with Freedom Mortgage
To get started:
- Go to Freedom Mortgage’s website and select Get Started.
- Enter your name, contact information, property address and hit Submit.
- Wait to be contacted by a loan officer about the next steps.
Alternatively, you can call 877-220-5533 to connect with a loan officer over the phone.
What types of mortgages can I get through Freedom Mortgage?
Other mortgage products offered by Freedom Mortgage
Freedom Mortgage also offers these specialized types of mortgages.
- VA cash-out refinance. Allows you to refinance up to 100% of your home’s value to secure better terms and pay off debts. Closing costs and fees can be rolled into the loan amount.
- VA IRRRL refinance. If you have an existing VA loan, this streamline refinance option can help lower your interest rate while reducing paperwork requirements.
- FHA streamline refinance. If you have an existing FHA loan, this option can help you lower your rate and get better terms with easier credit qualification and fewer income documents.
- Cash-out refinance. If you have equity in your home, this loan type replaces your current mortgage with one that has a higher amount. The difference in amounts is the “cash out” which can be used to pay off higher-interest debts or other expenses.
- Mortgage refinance. Replace your current mortgage with a new one at a lower interest rate, better terms or to get rid of private mortgage insurance when your equity reaches 20%.
How Freedom Mortgage’s mortgage products compare to other lenders
Compared to other lenders, Freedom Mortgage offers a standard range of home loan options, including reduced paperwork refinancing options for FHA and VA loans. The company doesn’t offer jumbo loans, construction or renovation loans, home equity loans or HELOCs. And outside of its FHA and VA loan offerings, the company doesn’t appear to offer any special first-time homebuyer programs or rebates that could help you save on closing costs or down payments.
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Freedom Mortgage reviews and complaints
As of April 2021, Freedom Mortgage has a 4.9 out of 5 rating on Zillow from 1,820 customers, who report being thrilled about the helpful and supportive service of their loan officers. Freedom Mortgage has been accredited with the Better Business Bureau (BBB) since 2001 and has an A+ business rating, a 2.86 out of 5 customer rating from 945 customers and 1,176 complaints closed over the past three years.
While many customer reviews online are positive, there are hundreds of negative reviews and complaints on the BBB website. Many customers report communication problems and broken promises resulting in loss of money and other nightmarish situations that caused extreme personal and financial distress for borrowers.
And in June 2019, the Consumer Financial Protection Bureau (CFPB) found that Freedom reported inaccurate race, ethnicity and gender information. Under the terms of the order with the CFPB, Freedom Mortgage must pay a civil penalty of $1.75 million and take steps to improve its compliance.
Pros and cons of Freedom Mortgage
- Freedom Rewards. Freedom Mortgage offers rewards for existing customers, including a low-rate guarantee. If Freedom Mortgage can’t match a competitor’s interest rate, you’ll receive $250.
- Insurance integration. Freedom Mortgage partners with Matic Insurance to provide discounted home insurance.
- Eagle Eye text alerts. After signing up, you’ll be alerted to interest rate drops, equity increases in your home and special offers.
- No online prequalification. To see your available rates and loan options, you’ll need to call the company or fill out a form on the website and wait for a call back.
- Interest rates not listed. While Freedom Mortgage is known for offering competitive interest rates, its current rates are not listed online.
- No HELOCs or reverse mortgages. If you want a HELOC or reverse mortgage to tap into your home’s equity, you’ll need to find another lender.
What is Freedom Mortgage?
Founded in 1990 and headquartered in Mount Laurel, New Jersey, Freedom Mortgage Corporation is a full-service lender that helps borrowers in all 50 states with purchase and refinance loans. The company is one of the top originators of VA and FHA loans in the US and offers a range of conventional and government-backed loans, including multiple VA purchase and refinance options. In 2019, Freedom Mortgage acquired J.G. Wentworth Home Lending, adding an additional 570 employees and 35 offices nationwide.
Kat Aoki is a mortgage writer at Finder. Since 2011, she’s helped consumers make better financial decisions with their home loans, credit cards, insurance and more. As a business writer for the real estate, mortgage and personal finance industries, she’s written hundreds of helpful, informative articles for some of the leading brands around the globe that include iSelect, InfoChoice, realestate.com.au, GE Money and Amex. Kat earned a BS in Marketing from California State University, Sacramento. She enjoys travel, hiking and photography in her spare time.
If you’re looking for an FHA or VA loan, Freedom Mortgage could be a good choice. And while many customer reviews online are positive, the company also has hundreds of complaints. Some customers reported financial hardship due to home loan applications being inefficiently handled or falling through.
If you wish to pursue a home loan with this company, we suggest calling and speaking with a loan officer to make sure the company is a good fit for you.