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NBKC Bank mortgage review

Offers a guaranteed closing on your mortgage but a limited service area for other mortgage products.

finder.com’s rating: 3.7 / 5.0

★★★★★

An experienced VA online lender with dedicated loan professionals.

NBKC is a VA lender with easy online access and competitive rates. It offers VA home loans nationwide despite only having physical agents in the greater Kansas City area.

Details

Loan products offeredConventional, Refinance, VA, FHA, Home equity (limited availability)
Minimum credit score620
Minimum down payment (Conventional)3%
State availabilityAvailable in all states

Pros

  • Veterans loans require no lender, origination, underwriting or processing fees.
  • Among the few lenders able to fund VA and FHA loans in all 50 states.
  • Close-on-time guarantee of $2,500 to both the borrower and seller.

Cons

  • No in-person support unless you live near Kansas City.
  • Home equity products only available in the Kansas City metro area.
  • Website gives no detailed information about its mortgage products.

Our take on NBKC Bank

NBKC Bank has a great reputation for its VA loan, because it offers loans nationwide and doesn’t charge lender fees on VA loans. It also offers an on-time closing guarantee that can help make your offer more attractive to sellers.

The bank’s biggest drawback is its limited service areas. NBKC talks up its ability to finance VA and FHA loans nationwide, but it can only offer home equity products and construction loans to the Kansas City metro area.

Unfortunately, its website may also be an issue. There are very few details about the bank’s home loan programs, which means you have to either call customer service or go through the preapproval process to know enough about the loans to compare them to what other providers offer.

Close on time or get $2,500

NBKC gives you a guaranteed closing date as soon as the loan documents are received. That guarantee means if the mortgage doesn’t close on that date, the bank pays both you and the seller $2,500. NBKC’s close-on-time guarantee can make your offer more attractive to sellers who want a quick closing.

Lending requirements aren’t listed

NBKC doesn’t list specific requirements for its loans, but you typically must meet the following standards to be eligible for a loan:

  • Maximum debt-to-income ratio (DTI) of 45% to qualify for a conventional loan
  • Minimum personal credit score of 600 for FHA, VA and USDA loans
  • Minimum personal credit score of 620 to qualify for conventional mortgages
  • Maximum 97% loan-to-value ratio or a 3% down payment

Fees aren’t listed

Like most banks, NBKC doesn’t provide details about its mortgage fees, but these are the typical fees you can expect to pay unless you’re a veteran:

  • Closing fees. The fees included in closing a mortgage include title insurance, taxes and lenders fees. These can cost between 2% and 5% of your loan.
  • Origination fee. Ranging from 0.5% to 1% of your loan, the lender often charges a fee for processing your application.
  • Ongoing fees. These fees include recurring costs like private mortgage insurance (PMI), late fees on your mortgage payment or early repayment fees.

NBKC Bank reviews are high

NBKC is accredited by the Better Business Bureau (BBB) and has an A+ rating for answering 44 complaints over the last three years, 21 of which have been closed in the last 12 months. As of August 2022, the bank has 1,473 customer reviews, averaging 4.84 out of 5 stars. Its ranking is considerably lower on Trustpilot, where only 19 customer reviews contribute a TrustScore of 2 out of 5 stars.

Online customer reviews praise loan consultants for personalized service, prompt responses and expertise. However, a few negative reviews say their closing process was slow and delayed.

4 steps to getting a mortgage with NBKC Bank

NBKC prides itself on its straightforward application process, with four main steps:

  1. Apply. Fill out the online application and upload your required documentation or call 800-375-8096 to apply over the phone with a loan specialist.
  2. Sign your documents. Once your application has been approved, NBKC sends your loan documents either electronically or by mail. You just have to sign and return them to the bank.
  3. Wait for your appraisal and title. NBKC hires a local appraiser and works with the seller or real estate broker to order the title and work out the legalities.
  4. Prepare for closing. Your closing is scheduled as soon as NBKC receives your documents. If you don’t have a local branch, your closing is held at the title company or a local attorney’s office.

Documents you’ll need

Gather the following documents before you apply:

  • Two years of W2s
  • Your last month of paycheck stubs
  • Documented child support and alimony income
  • Document all monthly debt payments
  • Account records for deposit accounts, CDs, Money Market and 401k
  • Two most recent bank statements
  • Documentation of any gift funds, if allowed on your loan

NBKC Bank offers a variety of loan options

The NBKC website offers almost no details surrounding its mortgage products, so these loan program descriptions are general and based on what most banks typically offer.

Refinancing options available through NBKC

  • Cash-out refinance. Replace your existing loan with a larger loan to tap into your home equity for cash.
  • Rate and term refinance. Refinance to lock in a lower interest rate or change the term of your loan to pay it off sooner or lower your monthly payment.
  • FHA cash-out refinance. If you have at least 20% equity in your home, you can refinance to a larger loan amount and take the difference in cash.
  • FHA streamline refinance. You can refinance your existing FHA loan without all of the documentation and underwriting required for a regular FHA mortgage. You can’t cash out with this option.

Other specialty loans

  • Home equity loans. NBKC doesn’t list these loans under the home equity tab, but the FAQ section says it offers second mortgage options, which is the same thing. We were unable to get details about these loans, though.
  • Home equity lines of credit (HELOCs). The NBKC HELOC is only available to Kansas City residents and comes with a 7-year draw period and 15-year repayment period, which are slightly shorter than the average HELOC terms.
  • Construction to permanent loans. Also called a one-close construction loan, this allows you to finance your construction costs and mortgage together, so you only pay one set of closing costs. You must live in the Kansas City metro area to get a construction loan with NBKC.
  • Pilot mortgage loans. This loan program is designed to work with airline pilots and the unique ways they are paid. But NBKC offers no details about the loan on its website, and a call to customer service didn’t give us more information.

Alternatives to NBKC

You’ll need to shop around to find the right lender for you. And you can start by using our table of providers. Select See rates to get a personalized rate based on your personal financial information, or select More info to read our review.

1 - 6 of 6
Name Product Loan products offered State availability Min. credit score
Zero Mortgage
(NMLS #7872)
Zero Mortgage
Conventional, Jumbo, Refinance
Not available in: AK, ID, KY, MA, NV, NJ, NY, NC, VT, WA
620
Conventional purchase and refinance mortgages with zero application, underwriting and processing fees, and zero points.
Rocket Mortgage
(NMLS #3030)
Rocket Mortgage
Conventional, Jumbo, FHA, VA, Refinance
Available in all states
620
Streamline your mortgage from quote to final payment — all from your computer or phone.
Morty
(NMLS #1429243)
Morty
Conventional, Jumbo
Not available in: AZ, HI, MA, MO, NV, UT
620
Preapproval in minutes and closing in as little as 3 weeks with no origination fees.
LendingTree
(NMLS #1136)
LendingTree
HELOC, Home Equity loans
Available in all states
620
Connect with vetted lenders quickly through this free online marketplace.
Veterans United
(NMLS #1907)
Veterans United
Conventional, FHA, VA, USDA, Jumbo, Refinance
Available in all states
620
Veterans United stands out from other lenders for its focus on serving the military community.
Freedom Mortgage
(NMLS #2767)
Freedom Mortgage
Conventional, Jumbo, FHA, VA, USDA, Refinance
Available in all states
620
A lender that excels in FHA and VA loans, offering low down payment options to borrowers.
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Compare up to 4 providers

Review by


Heather Petty is a personal finance writer at Finder specializing in home loans, banking and insurance. After falling victim to a disreputable mortgage broker when buying her first home, she’s on a mission to help readers avoid similar experiences when managing their own finances. A self-proclaimed word nerd, her writing has been featured on MSN, Credit.com and MediaFeed.org, among others. Heather previously worked as a technical writer and editor for the casino systems industry and is an internationally published young adult mystery author. She holds a bachelor’s degree in English with a minor in journalism from the University of Nevada, Reno.

Expert review

NBKC is good for veterans in all 50 states, and offers a completely online application. But if you’re looking for in-person support and don’t live in Kansas City, you’ll need to look elsewhere.

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