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Axos Bank mortgage review

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finder.com’s rating: 2.6 / 5.0

★★★★★

Get discounted origination fees with its linked checking account, but customer support is extremely limited.

Axos Bank operates entirely online and has a full suite of home loan products to choose from, but lacks the in-person support of a traditional bank.

Details

Loan types Conventional, Refinance, Jumbo, Home Equity, Fixed, Adjustable, FHA, VA, USDA
Minimum credit 620
Other minimum credits 620 for conforming loans
Minimum down payment 3%
Origination fee $995
Other fees Other fees vary depending on the type of loan and other factors.
Available States Available in all states
NMLS 524995

Pros

  • Large loan selection
  • Lender fee discounts
  • Rate quotes in minutes

Cons

  • Limited customer service
  • Low BBB rating
  • Website connectivity issues
As of this writing, Axos Bank is an accredited business with the Better Business Bureau. It receives a B+ rating from the BBB based on 19 complaints, a majority of which mention its personal banking products.

What types of loans does Axos Bank offer?

Axos Bank has a number of products to choose from, including fixed-rate loans, adjustable-rate loans and:

Conventional

Both fixed- and adjustable-rate conforming loans of up to $510,400 are available.

FHA loans

Axos offers both fixed- and adjustable-rate FHA loans with down payments as low as 3%.

VA loans

Eligible service members can qualify for Axos Bank’s VA loan program with 0% down payment options.

Jumbo and super jumbo loans

Loans of up to $25 million or more are available with up to 90% financing on purchase loans.

Refinancing loans

Whether you’re looking to consolidate debt, secure a better rate or access equity in your home, Axos has a number of refinancing options available.

Home equity loans and HELOC

Tap into your home’s equity by taking out an Axos fixed-term home equity loan with monthly payments. Or, apply for a home equity line of credit and have your first annual fee waived.

Axos Bank fees

Axos Bank charges a $995 origination fee, but doesn’t disclose any information on potential closing fees or third-party fees.

With most mortgages, loan fees range between 2% and 5% of your loan. The actual fees will vary depending on the cost of your home, the size of the down payment and the property you’re buying.

Fees you can expect to pay are:

  • Appraisal
  • Home inspection
  • Document preparation
  • Credit report
  • Title charges
  • State taxes
  • Private mortgage insurance
  • Taxes

Axos Bank origination fee discount

Axos Bank charges a $995 origination fee. But if your loan is more than $250,000 and you have an Axos checking account, it waives that fee. For mortgages less than $250,000, Axos will reduce its origination fee by $200.

How do I qualify for a home loan with Axos Bank?

To qualify for a home loan with Axos Bank, you’ll need a minimum credit score of 620. Down payment minimums are 0% for VA loans and 3% for FHA loans and conforming loans.

Minimum income requirements vary depending on the type of financing you apply for.

Required documentation

Streamline your application process by gathering the following:

  • Full name and personal contact information
  • Social Security number
  • Pay stubs from the past 30 days
  • W2s and 1099s from the past two years
  • Personal tax returns from the past two years
  • Profit and loss statements, if self-employed
  • List of your assets — including savings, real estate, car titles, retirement accounts and other investment records
  • Complete list of your debts — including student loans, auto loans, personal loans and credit cards

Pros and cons of Axos Bank

Axos has plenty to offer, but consider both the benefits and drawbacks before you apply:

Pros

  • Large loan selection. Axos has a variety of home loans to offer, including specialty loans such as FHA loans, VA and super jumbo loans.
  • Lender fee discounts. Axos checking account holders are eligible to have the $995 lender fee waived for loans over $250,000. Loans less than that can get a $200 discount.
  • Instant rate quotes. Tell Axos more about your finances and the property you’re interested in for a customized rate quote.

Cons

  • Limited customer service. Not only does Axos Bank lack the in-person support of its traditional counterparts, but it also offers no email or live chat support for its home loan products — a disappointing choice for an online bank.
  • Subpar BBB rating. While Axos is an accredited business with the Better Business Bureau, its B+ rating leaves room for improvement.
  • Connectivity issues. Some customers have mentioned frequent maintenance downtime on Axos’ website, which doesn’t bode well for an online bank.
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How to get a home loan with Axos Bank

  1. Go to Axos Bank’s website and click Apply Now.
  2. Enter your email address, date of birth and tell Axos more about the home loan product you’re interested in. Click Next.
  3. Tell Axos more about the property you’re interested in, including its location, purchase price and property type. Next, enter your full name, Social Security number, residential address and phone number. Click Next.
    Axos Bank application process screen 1
  4. Axos Bank will generate a number of rate quotes for its different loan programs based on the information you provide. Select the loan option that you’re interested in and click Next.
    Axos Bank application process screen 2
  5. Tell Axos about your assets and debts, including retirement accounts, investments, savings accounts, personal loans and outstanding debts. Next, disclose any additional sources of income and click Next.
    Axos Bank application process screen 3

Review the information you’ve provided and submit your application. Axos Bank will review your application and be in touch within one to two business days.

How do I manage my Axos Bank home loan?

Help keep your loan repayment on track by:

  • Reviewing your loan documentation. Learn the ins and outs of your repayment schedule by reviewing your loan documentation.
  • Making biweekly payments. Ask Axos if it’s possible to opt into biweekly payments to save on accumulating interest and pay your mortgage off sooner.
  • Reaching out to Axos Bank. If you have any questions or concerns, reach out to Axos at 1-888-546-2634​ on weekdays from 7 a.m. to 8 p.m. PT and Saturdays from 8 a.m. to 2 p.m PT.

What is Axos Bank?

Axos Bank, formerly Bank of Internet USA, is a digital bank with its headquarters in San Diego. Founded in 2000, its first product was a basic checking account. It’s since grown to offer a full suite of personal and business banking products.

Its mortgage application and loan closing process takes place entirely online, from getting prequalified and preapproved to uploading required loan documentation.

Frequently asked questions

Home loans ratings

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★★★★★ — Poor

We analyze top home loan providers and rate them one to five stars based on factors that are most important to you. These factors include: rates and fees, product selection and borrower experience.

Read the full methodology of how we rate home loan providers.

Expert review

Shannon Terrell

Review by


Shannon Terrell is a writer for Finder who studied communications and English literature at the University of Toronto. On any given day, you can find her researching everything from equine financing and business loans to student debt refinancing and how to start a trust. She loves hot coffee, the smell of fresh books and discovering new ways to save her pennies.

Expert review

Axos bank is for good-credit borrowers, savvy with online banking. But if you’re looking for stellar customer service, you may want to look elsewhere. Reviews reveal spotty customer service and there’s no option for online chat or email before you apply —disappointing for an online bank.

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