Finder may earn compensation from partners, but editorial opinions are our own. Advertiser Disclosure

Axos Bank mortgage review

Get discounted origination fees if you have a linked checking account, but customer support options are limited.

Axos Bank is a digital lender that operates entirely online and offers a full suite of mortgage products to choose from, but it lacks the in-person support of a traditional bank.

No reviews yet. Write a review

Details

Loan products offeredConventional, Jumbo, FHA, VA, Home Equity/HELOC, Refinance
Minimum credit scoreConventional: 620
Minimum down payment (Conventional)3%
State availabilityAvailable in all states
NMLS #524995

Axos Bank requirements

To find out if you meet the full requirements for an Axos Bank home loan based on your unique financial situation, call the company or get preapproved online.

Basic eligibility for a home loan with Axos Bank includes:

  • Two years’ history of employment
  • A FICO credit score of 620 or higher
  • No history of bankruptcy in the past two years

Documentation

Personal and financial details required to apply for a mortgage from Axos Bank include:

  • Photo ID and Social Security number
  • Pay stubs from the past 30 days
  • Personal tax returns, W2s and 1099s from the past two years
  • Records of assets and debts, like savings accounts and student loans
  • Profit-and-loss statements, if self-employed

Costs and fees

Axos Bank charges a $995 origination fee, but this fee can be waived or reduced if you meet certain conditions. Expect to pay about 2% to 5% of your home’s total cost in fees and other closing costs.

How to apply for a mortgage with Axos Bank

To get started:

  1. Go to the Axos website and select Borrow, then Apply Now.
  2. Select Start a new application and answer the questions asked to complete the application.
  3. Provide your contact information, property information, home loan selection, assets, expenses and income information.
  4. Enter your Social Security number and consent to a credit check.
  5. Receive a personalized quote with the loan amount you can qualify for as long as the information you provided is accurate.
  6. Wait for a loan officer to contact you about next steps.

What types of mortgages can I get through Axos Bank?

  • Conventional
  • FHA
  • VA
  • USDA
  • Jumbo
This company accepts mortgage refinance applications.

Other mortgage products offered by Axos Bank

Axos Bank also offers these specialized types of mortgages:

  • Interest-only mortgages. Lets you make smaller payments in the beginning, with the option of paying your principal at any time. However, interest-only mortgages are not risk-free and have certain advantages and pitfalls.
  • Portfolio loans. Offers home loan amounts from $300,000 to $30 million with greater underwriting flexibility for borrowers in various financial situations.
  • Investment property loans. Loans for investment properties with five or more units.
  • Mortgage refinance. Can help lower your interest rate, shorten your loan term or be used to consolidate other debts or pay off expenses.

How Axos Bank’s mortgage products compare to other lenders

Compared to other lenders, Axos offers a wide range of mortgage products, including less common mortgages for investors up to $30 million. But the bank comes with some benefits and drawbacks. On the one side, Axos bank offers discounted origination fees with a linked checking account. And on the other, customer service is lacking and there’s no in-person branches you can visit.

Compare mortgage lenders

Compare top brands by home loan type, state availability and credit score. Select See rates to provide the lender with basic property and financial details for personalized rates.

Name Product Loan products offered State availability Min. credit score
SoFi
(NMLS #1121636)
SoFi
Conventional, Home equity, Refinance
Not available in: HI, MO, NM, NY, WV
620
No hidden fees, multiple loan terms, and member discounts available.
Rocket Mortgage
(NMLS #3030)
Rocket Mortgage
Conventional, Jumbo, FHA, VA, Refinance
Available in all states
620
Streamline your mortgage from quote to final payment — all from your computer or phone.
Better
(NMLS #330511)
Better
Conventional, Jumbo, FHA, Refinance
Not available in: HI, MA, MN, NV, NH, VT, VA
620
Online preapproval in minutes and no origination fees with this direct lender.
LendingTree
(NMLS #1136)
LendingTree
Conventional, Jumbo, FHA, VA, USDA, Home Equity, HELOC, Reverse, Refinance
Available in all states
620
Connect with vetted home loan lenders quickly through this online marketplace.
loading

Compare up to 4 providers

Axos Bank reviews and complaints

As of August 2021, Axos Bank has a 1.07 out of 5 rating on the Better Business Bureau (BBB) website from 56 customers, with 68 complaints registered in the past three years. Axos Bank has been accredited with the BBB since 2011 and has an A+ business rating.

The majority of customer complaints regarding home loans involve poor service from the mortgage department, causing financial and credit-related problems for borrowers.

Pros and cons of Axos Bank

Pros

  • Up to 3% cashback. Mortgage customers can earn cash back if making mortgage payments through Axos’ Total Loan Rewards Checking Account. But minimum balance requirements apply.
  • Large home loan selection. Axos has a variety of home loans on offer, including multi-unit investor loans and super jumbo loans up to $30 million.
  • Manage My Loan. This online tool allows you to make payments on your mortgage, view transactions and statements and transfer funds from other accounts.

Cons

  • Limited customer service. The bank lacks in-person support, and the website offers no email or live chat support for its home loan products.
  • Customer complaints. While Axos has an A+ business rating with the BBB, customer complaints indicate there’s room for improvement.
  • Connectivity issues. Some customers have mentioned frequent maintenance downtime on Axos’ website.

What is Axos Bank?

Founded on July 4, 2000 and headquartered in San Diego, Axos Bank is a 100% digital financial services company. It began as a digital bank, expanding into single-family residential, commercial and industrial lending between 2009 and 2014. The bank offers a solid range of conventional and government-backed loans, as well as non-conforming and super jumbo loans for high-wealth individuals and investors.

Review by


Shannon Terrell is a senior writer for Finder who has written over 400 personal finance guides. With a focus on investments and personal finance, she breaks down jargon-laden topics to help others make informed financial decisions. She studied communications and English literature at the University of Toronto.

Expert review

If you’re looking for a fully digital, no-origination-fee lender that offers a range of mortgage options, banking products and 24/7 online tools for managing your loan, Axos Bank might be a good fit. However, if you’d prefer a lender with in-person branches and more personalized service when you need help, you may want to keep comparing lenders.

Ask an expert

You are about to post a question on finder.com:

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Finder only provides general advice and factual information, so consider your own circumstances, or seek advice before you decide to act on our content. By submitting a question, you're accepting our finder.com Terms of Use and Privacy and Cookies Policy.
Go to site