Axos Bank mortgage review
Get discounted origination fees if you have a linked checking account, but customer support options are limited.
Axos Bank is a digital lender that operates entirely online and offers a full suite of mortgage products to choose from, but it lacks the in-person support of a traditional bank.
|Loan products offered||Conventional, Jumbo, FHA, VA, Home Equity/HELOC, Refinance|
|Minimum credit score||Conventional: 620|
|Minimum down payment||3%|
|State availability||Available in all states|
Axos Bank requirements
To find out if you meet the full requirements for an Axos Bank home loan based on your unique financial situation, call the company or get preapproved online.
Basic eligibility for a home loan with Axos Bank includes:
- Two years’ history of employment
- A FICO credit score of 620 or higher
- No history of bankruptcy in the past two years
Personal and financial details required to apply for a mortgage from Axos Bank include:
- Photo ID and Social Security number
- Pay stubs from the past 30 days
- Personal tax returns, W2s and 1099s from the past two years
- Records of assets and debts, like savings accounts and student loans
- Profit-and-loss statements, if self-employed
Costs and fees
Axos Bank charges a $995 origination fee, but this fee can be waived or reduced if you meet certain conditions. Expect to pay about 2% to 5% of your home’s total cost in fees and other closing costs.
How to apply for a mortgage with Axos Bank
To get started:
- Go to the Axos website and select Borrow, then Apply Now.
- Select Start a new application and answer the questions asked to complete the application.
- Provide your contact information, property information, home loan selection, assets, expenses and income information.
- Enter your Social Security number and consent to a credit check.
- Receive a personalized quote with the loan amount you can qualify for as long as the information you provided is accurate.
- Wait for a loan officer to contact you about next steps.
What types of mortgages can I get through Axos Bank?
Other mortgage products offered by Axos Bank
Axos Bank also offers these specialized types of mortgages:
- Interest-only mortgages. Lets you make smaller payments in the beginning, with the option of paying your principal at any time. However, interest-only mortgages are not risk-free and have certain advantages and pitfalls.
- Portfolio loans. Offers home loan amounts from $300,000 to $30 million with greater underwriting flexibility for borrowers in various financial situations.
- Investment property loans. Loans for investment properties with five or more units.
- Mortgage refinance. Can help lower your interest rate, shorten your loan term or be used to consolidate other debts or pay off expenses.
How Axos Bank’s mortgage products compare to other lenders
Compared to other lenders, Axos offers a wide range of mortgage products, including less common mortgages for investors up to $30 million. But the bank comes with some benefits and drawbacks. On the one side, Axos bank offers discounted origination fees with a linked checking account. And on the other, customer service is lacking and there’s no in-person branches you can visit.
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Axos Bank reviews and complaints
As of March 2021, Axos Bank has a 1.09 out of 5 rating on the Better Business Bureau (BBB) website from 43 customers, with 62 complaints registered in the past three years. Axos Bank has been accredited with the BBB since 2011 and has an A+ business rating.
The majority of customer complaints regarding home loans involve poor service from the mortgage department, causing financial and credit-related problems for borrowers.
Pros and cons of Axos Bank
- Up to 3% cashback. Mortgage customers can earn cash back if making mortgage payments through Axos’ Total Loan Rewards Checking Account. But minimum balance requirements apply.
- Large home loan selection. Axos has a variety of home loans on offer, including multi-unit investor loans and super jumbo loans up to $30 million.
- Manage My Loan. This online tool allows you to make payments on your mortgage, view transactions and statements and transfer funds from other accounts.
- Limited customer service. The bank lacks in-person support, and the website offers no email or live chat support for its home loan products.
- Customer complaints. While Axos has an A+ business rating with the BBB, customer complaints indicate there’s room for improvement.
- Connectivity issues. Some customers have mentioned frequent maintenance downtime on Axos’ website.
What is Axos Bank?
Founded on July 4, 2000 and headquartered in San Diego, Axos Bank is a 100% digital financial services company. It began as a digital bank, expanding into single-family residential, commercial and industrial lending between 2009 and 2014. The bank offers a solid range of conventional and government-backed loans, as well as non-conforming and super jumbo loans for high-wealth individuals and investors.
Shannon Terrell is a senior writer for Finder who has written over 400 personal finance guides. With a focus on investments and personal finance, she breaks down jargon-laden topics to help others make informed financial decisions. She studied communications and English literature at the University of Toronto.
If you’re looking for a fully digital, no-origination-fee lender that offers a range of mortgage options, banking products and 24/7 online tools for managing your loan, Axos Bank might be a good fit. However, if you’d prefer a lender with in-person branches and more personalized service when you need help, you may want to keep comparing lenders.