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Academy Mortgage mortgage review

This customer-centric lender processes loans in-house for a smoother experience, but it’s not available in New York.

Based in Draper, Utah, Academy Mortgage is a consumer-direct lender that offers a wide range of mortgage loans to help borrowers in various situations. Its loan processing, underwriting and funding are all handled in-house, and the company claims to have significantly faster closing times over the competition. But if you reside in New York, you’ll have to choose a different lender as Academy Mortgage doesn’t offer loans in the Empire State.

1.0 ★★★★★ (1 review) Write a review

Details

Loan products offeredConventional, Jumbo, FHA, USDA, VA, Reverse, Refinance
Minimum credit scoreConventional: 620
USDA: 620
FHA: 580
VA: 620
Minimum down payment (Conventional)3%
State availabilityNot available in: NY
NMLS #3113

Our take on Academy Mortgage

If you’re looking for an established lender with excellent customer ratings and a proven track record, Academy Mortgage could be a good choice. It offers numerous loan options, welcoming various types of potential homeowners, and touts quicker-than-average closing times. While online reviews of lenders tend to be divided depending on the review site, Academy Mortgage customers consistently give it high ratings — a rare thing in the mortgage industry.

However, the company doesn’t list its current rates and fees online, which might make you question its transparency. Lenders might choose this route if they charge high fees and don’t want to turn away potential borrowers from the get-go.

But Academy Mortgage’s fees are right inline with the competition. So while we’d like to see this information published on its website, know that you aren’t paying excessively more than at other banks.

Also, Academy Mortgage doesn’t offer a seamless application process. If you want to apply, you first need to fill out an online form and wait for a loan officer to get back to you. Though this might be a minor inconvenience for some, it adds an extra step to the process.

In all, Academy Mortgage is a strong option as a potential lender. But, still shop around to find the lender that best suits your home-buying needs.

Academy Mortgage requirements

To find out if you’re eligible for Academy Mortgage home loan, you can either download the My Mortgage app or contact a loan officer.

Basic eligibility for a mortgage loan includes:

  • Residency in any state but New York
  • Two years’ history of employment
  • A FICO credit score of at least 620 or higher
  • No history of bankruptcy for at least two years

Documentation

Here’s the basic documentation required to apply for a home loan from Academy Mortgage.

  • Credit score and history
  • Bank statements for the past three months
  • Pay stubs and proof of income
  • W-2s and most recent tax returns
  • A record of your available assets
  • Residence history for the past two years

Self-employed persons will also need to provide:

  • A year-to-date profit-and-loss statement and balance sheet

Costs and fees

Academy Mortgage charges an underwriting fee of $396 and a processing fee of $759. You’ll also be required to pay other third-party fees, including appraisal fees, title and escrow fees and other fees.

How to apply for a mortgage with Academy Mortgage

If you’re interested in a loan from Academy Mortgage, here’s how to get started.

  1. Get prequalified. To see if you prequalify for a loan with Academy Mortgage, you have three options:
    • Call Academy Mortgage to speak with a loan officer.
    • Download the My Mortgage app and get prequalified electronically.
    • Go to the website and select Ready to Apply. A loan officer will call you back.
  2. Apply for a loan. After getting prequalified, you can submit an application with your loan officer or use the My Mortgage app to apply.

What types of mortgages can I get through Academy Mortgage?

  • Conventional
  • FHA
  • VA
  • USDA
  • Jumbo
This company accepts mortgage refinance applications.

Other mortgage products offered by Academy Mortgage

Academy Mortgage also offers these specialized types of mortgages:

  • State Housing Agency Loans and DPA Programs. These programs are suited to first-time homebuyers and low-to-moderate income buyers.
  • Mortgage refinancing. A refinance loan can be used to lower your monthly payment, shorten your loan’s term, consolidate debts or pay off expenses.

Academy Mortgage reviews and complaints

As of July 2022, Academy Mortgage has a 4.96 out of 5 rating on Zillow from over 26,000 customers, who report positive and professional experiences with the company. Past customers comment that their loan officers were responsive, helpful and knowledgeable throughout the mortgage process.

Academy Mortgage is not accredited by the Better Business Bureau (BBB) but has an A+ rating for resolving 24 complaints over the past three years. On the BBB website, 14 customers give Academy Mortgage a score of 1.57 out of 5 stars.

Pros and cons of Academy Mortgage

Pros

  • Variety of home loans. Academy Mortgage offers a wide range of home loans, including government-backed loans, first-time homebuyer programs, jumbo loans and reverse mortgages.
  • My Mortgage app. Download the app to your phone and get preapproved in minutes. You can also use the app to upload documents, track your loan status and chat with your loan officer.
  • First-time homebuyer education. The Academy Mortgage website has numerous articles and videos for first-time homebuyers.

Cons

  • Rates and fees not listed. Interest rates and fees are not listed on the website, making it harder to compare with other lenders.
  • Need a loan officer to apply with the app. Based on what we learned, you need to choose a loan officer before you can apply for a mortgage with the app.

What is Academy Mortgage?

Founded in 1988, Academy Mortgage is 100% focused on retail mortgage banking. The company has over 220 branch offices, 2,000-plus employees and is licensed to originate loans in 49 states and the District of Columbia. In 2020, it served 53,869 individuals and families and processed a total of $15.39 billion in loan volume.

Frequently asked questions

Alternatives to Academy Mortgage

Academy Mortgage doesn’t list its current rates online, which makes it hard to compare its products with other lenders. Instead, you’ll need to select a loan officer to get your rates, even if you submit a fully electronic application. It’s also not available in New York state.

If you’d rather not have to connect with a loan officer before getting prequalified, Beeline and Rocket Mortgage let you apply for a mortgage online 24/7. And if you want to work with a loan officer prior to submitting your application, it’s still an option. But Beeline is another lender that’s not available in New York and while Rocket Mortgage is available nationwide, expect to pay lender fees.

If you’re New York-based and are seeking a streamlined mortgage process with minimal fees, consider Better. It offers a fully online application process and doesn’t charge lender fees.

Regardless of which lender you choose, it’s financially wise to compare lenders and lender marketplaces to find the best interest rates, fees and service levels for your situation.

1 - 5 of 5
Name Product Loan products offered State availability Min. credit score
Rocket Mortgage
(NMLS #3030)
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Conventional, Jumbo, FHA, VA, Refinance
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620
Streamline your mortgage from quote to final payment — all from your computer or phone.
Morty
(NMLS #1429243)
Morty
Conventional, Jumbo
Not available in: AZ, HI, MA, MO, NV, UT
620
Preapproval in minutes and closing in as little as 3 weeks with no origination fees.
LendingTree
(NMLS #1136)
LendingTree
HELOC, Home Equity loans
Available in all states
620
Connect with vetted lenders quickly through this free online marketplace.
Veterans United
(NMLS #1907)
Veterans United
Conventional, FHA, VA, USDA, Jumbo, Refinance
Available in all states
620
Veterans United stands out from other lenders for its focus on serving the military community.
Freedom Mortgage
(NMLS #2767)
Freedom Mortgage
Conventional, Jumbo, FHA, VA, USDA, Refinance
Available in all states
620
A lender that excels in FHA and VA loans, offering low down payment options to borrowers.
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