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First Citizens Bank mortgage review

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First Citizens Bank
Minimum credit score
State availability
Only available in: NC, SC, VA, WI

Our verdict

This full service bank allows you to apply for a mortgage online, but loans are only available in four states.

First Citizens Bank offers a full range of financial services and products for banking customers. It also offers mortgage loans in four states. But unless you’re already a First Citizens Bank customer and have a connection with the bank, you’re better off going with another company that specializes in home loans in your state. To find the best mortgage for your needs, compare more lenders.


  • Offers a range of financial products
  • Longevity


  • Only available in four states
  • No information about fees
  • No FAQ page

In this guide

  • Our verdict
  • Details
    • Features
  • Your reviews

First Citizens offers a wide range of financial products, including checking accounts, retirement accounts and home loans. But unless you live in one of four select states, you won’t be able to get a mortgage through this bank.



Loan products offered Conventional, Jumbo, FHA, VA, USDA, Refinance
Minimum credit score 620
State availability Only available in: NC, SC, VA, WI

First Citizens Bank requirements

To find out if you meet the requirements for a First Citizens Bank home loan, you’ll want to get preapproved online or speak with a loan officer directly.
Basic eligibility for a mortgage with First Citizens bank includes:

  • Residency in South Carolina, North Carolina, Virginia or Wisconsin.
  • Two years’ history of employment.
  • A minimum credit score of 620 for a traditional loan.
  • No history of bankruptcy in the past two years.
  • Proof of funds in your bank account for the past 60 days.
  • A debt-to-income (DTI) ratio of less than 43%.


To apply for a mortgage from First Citizens Bank, you’ll need:

  • Social security number.
  • Employer’s contact information.
  • Listing of your estimated income, assets and liabilities.
  • Details on the home you’re looking to buy.

Costs and fees

The First Citizens Bank website doesn’t list information about the fees and costs associated with applying for a home loan. We were not able to obtain this information after three phone calls to two different service centers, so we advise contacting a loan officer directly for information.

How to apply for a mortgage with First Citizens Bank

We had a problem starting the loan application and received an error. The error message advised enabling cookies in the browser settings and then refreshing the page.
We feel this isn’t helpful, as nontechnical users may difficulty doing this. Listing a phone number to call for assistance would be a more helpful addition to the website.
If you live in NC, SC, VA or WI and wish to apply for a mortgage with First Citizens Banks, here’s how to start the process:

  1. Visit its website. On the top of the homepage, select Personal, then Mortgages.
  2. Select your mortgage type. On the mortgages page, you’ll see a list of mortgage products. Select the mortgage you wish to apply for by hitting the Get Pre-approved button. Or, choose Learn More for additional information about the loan.
  3. Apply for a mortgage. Next, you’ll be directed to start the application by selecting the Apply Now button.

What types of mortgages can I get through First Citizens Bank?

  • Conventional
  • FHA
  • VA
  • USDA
  • Jumbo
This company accepts mortgage refinance applications.

Other mortgage products offered by First Citizens Bank

First Citizens Bank also offers:

  • Construction and renovation loans. Apply for loans up to $3 million and make interest-only payments throughout the construction phase of your home.
  • Mortgage refinancing. Lower your interest rate, shorten your loan term or consolidate other debts or pay off expenses.

How First Citizens Bank mortgage products compare to other lenders

Compared to other lenders, First Citizens Bank offers a standard range of home loans, including conventional, FHA, VA and USDA loans. However, unlike other mortgage lenders that have nationwide reach, First Citizens Bank only offers mortgages in NC, SC, VA and WI.

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First Citizens Bank reviews and complaints

As of July 2022, First Citizens Bank has a 3.6 out of 5 rating on ConsumerAffairs from 90 customers and 1 out 5 rating on the Better Business Bureau (BBB) website, with 116 complaints closed in the past three years. First Citizens Bank is not accredited by the BBB and has an A business rating.
Most of the customer complaints on appear to be from First Citizens Bank banking customers unhappy with excessive overdraft fees and miscellaneous account fees. One mortgage customer complained about additional paperwork being requested only a few days before the scheduled closing date.

First Citizens Bank pros and cons


  • Offers a range of financial products. First Citizens Bank offers more than mortgages. It also offers checking, savings and retirement accounts, so you can manage your finances in one place.
  • Longevity. The company has been around for 120 years, which may appeal to customers looking for an established local bank.


  • Only available in four states. First Citizens Bank only has mortgage bankers in NC, SC, VA and WI.
  • No information about fees. The website is thin on mortgage information and doesn’t list the costs and fees associated with applying for a mortgage.
  • No FAQ page. The website doesn’t have a FAQ page for loan customers. There’s no information about how to qualify for a loan, minimum credit scores or interest rates.

What is First Citizens Bank?

First Citizens was founded in 1898 in Johnston County in North Carolina and has been helping businesses and families with their financial needs for 120 years. First Citizens Bank has over 500 branches in four states and 7,000-plus associates.

Frequently asked questions

How do I contact First Citizens Bank support?
If you have questions for First Citizens Bank, please contact:

  • Phone. 888-323-4732 for personal accounts
  • Phone. 800-845-3161 for mortgage servicing
  • Email. Contact form on website

Customer service reps are available every day from 7 a.m. to 11 p.m. ET.
Mortgage service help is available weekdays from 8:30 a.m. to 6 p.m. ET.

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