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First Citizens offers a wide range of financial products, including checking accounts, retirement accounts and home loans. But unless you live in one of four select states, you won’t be able to get a mortgage through this bank.
Loan products offered | Conventional, Jumbo, FHA, VA, USDA, Refinance |
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Minimum credit score | 620 |
State availability | Only available in: NC, SC, VA, WI |
To find out if you meet the requirements for a First Citizens Bank home loan, you’ll want to get preapproved online or speak with a loan officer directly.
Basic eligibility for a mortgage with First Citizens bank includes:
To apply for a mortgage from First Citizens Bank, you’ll need:
The First Citizens Bank website doesn’t list information about the fees and costs associated with applying for a home loan. We were not able to obtain this information after three phone calls to two different service centers, so we advise contacting a loan officer directly for information.
We had a problem starting the loan application and received an error. The error message advised enabling cookies in the browser settings and then refreshing the page. We don’t feel this is helpful, as non-technical users may not know how to do this. Listing a phone number to call for assistance would be a more helpful addition to the website.
If you live in NC, SC, VA or WI and wish to apply for a mortgage with First Citizens Banks, here’s how to start the process:
First Citizens Bank also offers:
Compared to other lenders, First Citizens Bank offers a standard range of home loans, including conventional, FHA, VA and USDA loans. However, unlike other mortgage lenders that have nationwide reach, First Citizens Bank only offers mortgages in NC, SC, VA and WI.
As of December 2020, First Citizens Bank had a 1 out of 5 rating on Consumeraffairs.com from 87 customers and 81 complaints registered with the Better Business Bureau (BBB). Of the 81 complaints filed with the BBB over the past three years, 27 were closed in the last 12 months. First Citizens Bank is not BBB accredited.
Most of the customer complaints on Consumeraffairs.com appear to be from First Citizens Bank banking customers unhappy with excessive overdraft fees and miscellaneous account fees. One mortgage customer complained about additional paperwork being requested only a few days before the scheduled closing date.
First Citizens was founded in 1898 in Johnston County in North Carolina and has been helping businesses and families with their financial needs for 120 years. First Citizens Bank has over 500 branches in four states and 7,000-plus associates.
Review by
Kat Aoki is a mortgage writer at Finder. Since 2011, she’s helped consumers make better financial decisions with their home loans, credit cards, insurance and more. As a business writer for the real estate, mortgage and personal finance industries, she’s written hundreds of helpful, informative articles for some of the leading brands around the globe that include iSelect, InfoChoice, realestate.com.au, GE Money and Amex. Kat earned a BS in Marketing from California State University, Sacramento. She enjoys travel, hiking and photography in her spare time.
First Citizens Bank offers a full range of financial services and products for banking customers. It also offers mortgage loans in four states. But unless you’re already a First Citizens Bank customer and have a connection with the bank, you’re better off going with another company that specializes in home loans in your state. To find the best mortgage for your needs, compare more lenders.