How do Alliant Credit Union and Ally compare?
- Choose this lender for fixed- and adjustable-rate mortgages with rate locks
- Watch out for the long hold times with customer service
- A good option for first-time homebuyers with high credit scores
- Choose this lender for clear time estimates
- Not ideal if you’re looking for in-person support
- A good option for first-time homebuyers
Neither of these seems the right fit?
Not available in: AK, HI, MD, MA, MN, NV, NH, NY, VT, VA, WY
- No down payment
- Cashback rebates
- Rate locks
- No prepayment penalties
- Rate watch
- Clear timeline
- Customer discount
- First-time buyers guide
- Limited eligibility
- Limited in-person support
- No government-backed loans
- No branch locations
- No home equity line of credit (HELOC) options
Alliant Credit Union is an accredited business with the Better Business Bureau that gives it an A+ rating. While customers appreciate Alliant’s competitive rates, many online reviews complain of subpar customer service, website bugs and long waits on hold.
Reviews across Trustpilot and the Better Business Bureau (BBB) are overwhelmingly negative. But they number relatively fewer compared to bigger-name financial institutions — with only 82 and 274, respectively.
As of January 2021, Ally is not accredited with the BBB and has a D- rating for failing to respond to complaints. The average customer rating is 1.25 out of 5 stars.
Complaints generally focus on poor customer service experiences, misinformation and mishandling of funds. While the reviews are mostly negative, keep in mind that people generally aren’t as likely to go out of their way to leave positive reviews.
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