Welcome to the Finder Customer Satisfaction Awards 2026
Our awards are decided by the only votes that really matter – yours. We partnered with the research consultancy Censuswide to ask customers of major savings providers in the UK to tell us about their experiences. Check out the results below!
Winner: Savings
Lloyds Bank
Lloyds Bank is this year’s winner in the savings category! 97% of customers would recommend the bank for savings products, describing them as a trustworthy provider with great customer service.
Highly commended: Savings
Nationwide
Nationwide is highly commended at this year’s Customer Satisfaction Awards, with customers very positive about the range of products, ethical and helpful.
Best banks for savings customer satisfaction in 2026
| Brand | Customers who’d recommend | Details |
|---|---|---|
| Lloyds Bank | 97% | Lloyds Bank is described as a reliable and secure provider for savings. Reviewers highlight the ease of setup and the convenience of its internet banking. |
| Nationwide | 97% | Highly regarded for its ethical approach, Nationwide offers a wide range of reliable products. Customers value the secure app and the brand’s professional service. |
| Plum | 97% | Plum is praised for its automatic saving features and user-friendly app. Customers find the platform an effective and straightforward way to manage their money. |
| RCI Bank | 97% | RCI Bank is recommended for its competitive interest rates and clear notifications. Reviewers find the platform simple to use and the service very responsive. |
| Aldermore | 93% | Aldermore is praised for its high, competitive interest rates. Customers also value the straightforward account management and helpful customer service. |
| Yorkshire Building Society | 93% | Yorkshire Building Society is highly regarded for its market-leading interest rates and secure service. Customers value the professional staff and clear communication. |
| Moneybox | 93% | Reviewers highly recommend the Moneybox app for its ease of use and helpful trackers. The platform is noted for providing competitive rates across different products. |
| Ford Money | 93% | Known for competitive rates and secure online banking, Ford Money is highly trusted. Customers often mention its reliable service and efficient account management. |
| Atom Bank | 93% | Customers love Atom Bank for its competitive rates and stress-free, easy-to-use app. The setup process is consistently described as quick and simple. |
| Marcus | 90% | Marcus by Goldman Sachs is frequently commended for its competitive interest rates and reliable app. Users appreciate the simplicity of the account setup and transfers. |
| HSBC | 90% | Customers value HSBC for being a safe and stable place for their savings. Reviews consistently mention the helpful staff and the bank’s reliable service. |
| Starling Bank | 90% | Starling Bank is noted for its organised approach and ease of use. Customers value how simple it is to link savings to their current accounts. |
| Shawbrook | 90% | Consistently praised for competitive interest rates, Shawbrook provides an easy-to-navigate website. Reviewers also appreciate the clear updates and the simple account maturity process. |
| Leeds Building Society | 87% | Leeds Building Society is commended for its competitive interest rates and helpful customer service. Users also find the website straightforward and easy to navigate. |
| Chip | 87% | The Chip app is frequently described as a great tool for saving with competitive interest rates. Users also appreciate the simple setup and secure experience. |
| Zopa | 87% | Zopa earns praise for its competitive interest rates and user-friendly mobile app. Customers appreciate the flexibility to access their funds easily when required. |
| Monument | 87% | Monument is valued for its impressive app and competitive interest rates. Reviewers frequently describe the brand as reliable and its customer service as efficient. |
| Barclays | 83% | Barclays offers a wide variety of easily accessible savings accounts. Savers highlight the brand’s excellent reputation and the quality of its mobile app. |
| NatWest | 83% | NatWest provides a reliable experience with an app that makes managing savings simple. Reviewers appreciate the helpful updates and the brand’s trustworthy reputation. |
| Virgin Money | 83% | Virgin Money is frequently cited as a safe and secure bank with competitive rates. Savers appreciate the instant access and the brand’s straightforward approach. |
| Santander | 80% | Santander is described as a reliable brand with a straightforward, easy-to-use app. Many customers value the helpful service and the variety of savings options. |
| Halifax | 80% | Halifax is valued for its easy-to-use platform and specific savings products for children. Many long-term customers appreciate the brand’s reliability and straightforward transfers. |
| Post Office | 80% | Straightforward and helpful, the Post Office offers easily accessible savings products. Long-term customers appreciate the reliable service and the ability to manage accounts. |
| Chase | 77% | Users find Chase provides excellent instant access rates and helpful customer service. The app makes managing different savings pots simple and efficient. |
| TSB | 77% | TSB is valued for its helpful customer service and easy-to-navigate mobile app. Customers find the brand a reliable and trustworthy choice for their savings. |
Customer satisfaction ratings methodology
We asked people who’d used a savings account provider within the previous 12 months to rate their satisfaction with the service they received and whether they’d recommend the provider to a friend. Our independent survey of 750 savings customers was carried out in February 2026.
We have shown the percentage recommended score in the table above and used these ratings to decide the winners of our awards. Where there was a draw on the “would recommend percentage”, we used the overall rating out of 5 as a tie-breaker.
Previous winners
| Year | Brand | Award type | Award category | Position | Finder Badge |
|---|---|---|---|---|---|
| 2025 | Yorkshire Building Society | Customer Satisfaction Awards | Savings | Winner |
|
| 2024 | Marcus | Customer Satisfaction Awards | Savings | Winner |
|
| 2024 | AA Savings | Customer Satisfaction Awards | Savings | Highly Commended |
|
| 2023 | Shawbrook | Customer Satisfaction Awards | Savings | Winner |
|
| 2023 | Post Office Money | Customer Satisfaction Awards | Savings | Highly Commended |
|
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