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Superdry online shopping review

Get high-quality on-trend clothes for your unique sense of style.

Quick take

Superdry is a breakout clothing brand with a self-proclaimed fusion of “vintage Americana and Japanese-inspired graphics with a British style.” If unique, one-of-a-kind fashion is your jam, Superdry might be the shop for you.

Pros

  • Free shipping. All US orders ship for free.
  • Free returns. And choose between a refund or exchange.
  • Positive reviews on Trustpilot. It has glowing reviews from thousands of happy shoppers.

Cons

  • Limited sizing. Its womenswear only goes up to size 12, and it doesn’t sell maternity clothes.
  • Print your own return label. This might be inconvenient if you don’t have a printer.

Reviews and complaints: Is Superdry legit?

Superdry is a legit retailer. When you shop at Superdry, it’ll be a similar experience to what you’d get at H&M or Forever 21, online or in store.

While Superdry isn’t accredited by the BBB, it has a 4.4 out of 5-star Excellent rating on Trustpilot, compiled from over 212,500 reviews. Thousands of happy shoppers report that the product is high quality, the prices are reasonable, the delivery is fast and the items are as advertised. Only 6% of shoppers rated Superdry as Bad, usually due to delayed or missing orders. Superdry has responded to most negative reviews, which indicates a responsive customer support team.

What brands does Superdry sell?

Superdry only sells its own label, which it categorizes into five different collections.

  • Original & Vintage. Clothing inspired by Americana in the 50s and 60s.
  • Superdry Studios. Premium designs with a relaxed, minimalist feel, meant to last you for years to come.
  • Superdry Code. Loungewear and activewear designed to be staples in your closet.
  • Superdry X. Disruptive streetwear that fuses nostalgia with the zeitgeist.
  • Sport Performance. Moisture-wicking performance wear for working out.

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Superdry sizing

Superdry doesn’t have a size chart, but it does have a Fit Finder that’ll help calculate your size in any given product. Just select an item, then click Fit Finder.

First, enter your height and weight. Then, it’ll show you tummy and hip images so you can choose which shape best matches your body. Depending on the item, it might ask you a few more questions, like your bra size.

If you’re still on the fence between sizing up or sizing down, we recommend sizing up, since Superdry clothes tend to have a slimmer fit.

Does Superdry have plus sizes?

No. The largest size Superdry sells is 12 in womenswear. In menswear it goes up to XXXL.

Does Superdry have maternity sizes?

Nope, Superdry doesn’t sell maternity clothes.

Superdry shipping

Delivery times vary, depending on which distribution center your order is coming from. Superdry will show you an estimate of how long it’ll take your order to ship when you checkout.

Can I get free shipping?

Yes! All US orders ship for free.

Superdry payments and financing

If you’re paying with a card, Superdry accepts Visa, Mastercard and American Express.

Does Superdry accept Paypal?

Yes, Superdry accepts PayPal. When you’re ready to check out, select PayPal Checkout to complete your purchase in just a few clicks.

Does Superdry have financing options?

Yes! Buy now and pay later with Klarna, which splits your total into four equal payments over 30 days. You won’t pay interest because Klarna is a payment plan, not a loan. But if you make a late payment, you’ll be charged a $7 fee.

Superdry returns and exchanges

You have 28 days from the delivery date to return your Superdry order if you aren’t happy with it.

Does Superdry have free returns?

Yes! All Superdry returns from the US are free. You can print out a prepaid shipping label at home or in a Superdry store. Because Superdry is paperless, the prepaid shipping label won’t come with your order. It takes Superdry about 14 days to process returns.

Does Superdry do exchanges?

Yes! You can exchange an order for the same item in a different size or color. But you can’t exchange one item for a completely different product.

How do I return an item to Superdry?

Here’s how to get rolling on your Superdry return:

  1. Go to the returns portal.
  2. Enter our order number, address, email or phone number then click Proceed.
  3. Select the items you want to return.
  4. Indicate why you want to return the item, and whether you want a refund or exchange.
  5. Choose a courier service.
  6. Print your label and attach it to the package.
  7. Bring the package to your local courier office.

Superdry discounts and sales

Shop clearance all year round by clicking Sale — Superdry typically has clearance products for up to 50% off.

Does Superdry offer student or military discounts?

No, Superdry doesn’t have discounts for military members or students.

When’s the next sale at Superdry?

The next big sale at Superdry will probably be around Black Friday and Cyber Monday, which is the weekend after Thanksgiving. Last year, it offered 30% off the entire site during Black Friday and Cyber Monday.

      How can I contact customer support?

      Get in touch with Superdry’s customer service team via:

      • Phone. Call 877-491-9842.
      • Email. Submit a contact form online to get a response straight to your email.

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      4 Responses

        Default Gravatar
        RokasOctober 25, 2018

        I have Superdry jacket size S with chest 22″. Just got lumberjack from online store. Size M. Cheast is 19″!!! Can you tell me how it works? They have different sizes for each product line?

          Default Gravatar
          joelmarceloOctober 25, 2018

          Hi Rokas,

          Thanks for leaving a question on finder.

          In response to customer complaints about clothing size discrepancies, Superdry explains that its sizing tends to run on the smaller side to coincide with its “slim fit” look. You may want to order a size larger than normal. If you usually order small from other brands, you may want to buy medium from Superdry or to be sure, you can check out its online size chart for women and men before placing your order.

          Please send me a message if you need anything else. :)

          Cheers,
          Joel

        Default Gravatar
        TJSeptember 17, 2018

        Does the super dry men’s bridge coat run small. I am 5’9 and weight is 220. I usually wear a XL in coats.

          Default Gravatar
          joelmarceloSeptember 17, 2018

          Hi TJ,

          Thanks for leaving a question on finder.

          In response to customer complaints about clothing size discrepancies, Superdry explains that its sizing tends to run on the smaller side to coincide with its “slim fit” look. You may want to order a size larger than normal, or take a look at this online size chart for men before placing your order.

          Please refer to this size guide for comparison:

          MEN (Size Guide)
          Jackets:
          Australian 36″ 38″ 40″ 42″ 44″ 46″
          British 36″ 38″ 40″ 42″ 44″ 46″
          US 36″ 38″ 40″ 42″ 44″ 46″
          European 46 48 50 52 54 56

          Trousers:
          Australian 30″ 32″ 34″ 36″ 38″ 40″
          British 30″ 32″ 34″ 36″ 38″ 40″
          US 30″ 32″ 34″ 36″ 38″ 40″
          European 40 42 44 46 48 50

          Shoe Sizes:
          Australian 4 5 6 7 8 9 10 11 12
          British 4 5 6 7 8 9 10 11 12
          US 5 6 7 8 9 10 11 12 13
          European 38 39 40 41 42 43 44 45 46

          I hope it helps.

          Please please free to send us a message if you have any further questions.

          Cheers,
          Joel

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