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Well, if it wasn’t clear by the name, this retailer sells sneakers and stuff. In terms of sneakers, it carries a bunch for men and women. It occasionally has kicks for kids, but these aren’t the kind of shoes you let your toddler run around in: They’re special. Some of its brands include adidas, Champion and Converse.
It also carries cool streetwear for men and women, everything from beanies to T-shirts to hoodies to shorts. Some of the top streetwear brands Sneakersnstuff carries are Stussy, The North Face and Kappa Kontroll. So, what about the stuff? What exactly is in stock depends on the season, but typically you can expect to shop a collection of cool bags, socks, shoe care accessories and maybe some cosy gloves. You might even see some books thrown in from time to time, usually sneaker-related ones.
Good news! Free shipping is always available from Sneakersnstuff if you spend more than US$250. Your order should arrive in 5 to 10 business days, but during the holidays and other busy times, it could take a few extra days for Sneakersnstuff to process your order.
Orders up to US$250 charge a $20 shipping fee. Your order will arrive in 5 to 10 business days via UPS. Unfortunately, expedited shipping is not available.
You’ll receive an email with your tracking number when your order ships. Click on it or enter it into the UPS tracking tool to see where your package is. If you have trouble locating your order, email firstname.lastname@example.org.
Pay for your order on the secure Sneakersnstuff site using Visa, Mastercard, American Express or PayPal. The site is safe and secured by CloudFlare, so you can shop with confidence that your information won’t be compromised.
Sneakersnstuff accepts returns within 30 days of purchase. You must include the returns slip for your return to be processed. You’re responsible for the cost of return shipping, and Sneakersnstuff will process your return after it receives your items.
If you pay with PayPal, you can get access to free returns through your PayPal account. Otherwise, you’re responsible for the cost of return shipping. All returns need to be sent to Sweden, so use a trackable and insured method in case your package gets lost or is damaged en route to Europe.
Direct exchanges aren’t currently available. You’ll have to return the item and reorder the new size or colour. Make sure you fill out the return slip in order for your request to be properly processed.
Make sure you fill out the returns slip included with your shipment. You can also download and print one from the FAQ section of the Sneakersnstuff site if you lose it.
Mail the items you’d like to return to:
123 23 Farsta
As soon as your return is processed, you’ll receive an email. You should see a refund to your payment method within a few days.
Positive reviews praise the company’s large and comprehensive collection of shoes. Customers largely feel that the ordering process was smooth and simple. Some customers commented that their order arrived sooner than expected and that it was easy to contact customer service via email.
Unhappy customers complain that they were accidentally sent the wrong size and nothing was done to resolve this. Some customers also commented that they had trouble using their credit card on the Sneakersnstuff site.
Sneakersnstuff was started by Erik Fagerlind and Peter Jansson in 1999 in Stockholm, Sweden. The store claims to have put Sweden on the map for sneakerhead culture. Over two decades later, it ships shoes around the world and has additional stores in London, Berlin and Paris. The company prides itself on carrying exclusive release, limited edition and other hard-to-get shoes. It has often collaborated with sneaker companies like Converse to create special collections.
Sneakersnstuff connects with its shoe-obsessed customers on all of the most popular social media platforms, including Facebook, Tumblr, Twitter and Instagram. It also updates its own blog, where it reports on all of the latest and greatest shoe news. Its Instagram has over 580,000 followers and over 5,000 posts. The company posts nearly every day and almost all of its content is shoes, with smatterings of street style mixed in.
If you need to get a hold of customer service, you have a few options. The easiest way to contact Sneakersnstuff is by email at email@example.com. If you’d prefer to talk on the phone, be aware that you may be charged for making an international call. The number is +46 (0)8 743 03 22. Representatives are available from 10am to 5pm Greenwich mean time plus 1 hour.
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