Methodology for savings account ratings
You’ll find customer satisfaction star ratings on some of our savings account reviews. Here’s how we came up with them.
Your reviews and our customer survey
You can see review stars at the top of our review pages, if we’ve received more than 10. These are from consumers just like you who use our site and want to review the products and providers they use. We include responses we’ve received in our annual customer satisfaction surveys. We also show the results of each survey in a league table in guides and in our awards pages.
In December 2023, we ran a customer satisfaction survey on savings accounts. 750 people answered and told us how happy they are with their current account provider. We’ve turned their answers into a star rating of between 1 and 5 and we show this in our annual league table of bank account providers.
★★★★★ – Excellent
★★★★★ – Good
★★★★★ – Average
★★★★★ – Subpar
★★★★★ – Poor
Customer satisfaction score methodology
The survey asked respondents how satisfied they are with their current account on a scale from 1 to 5, and also whether they would recommend it to a friend or not.
We turned the answers into an overall star rating that takes into account:
- How many people would recommend the account vs how many people wouldn’t. If you say you’d recommend your bank to a friend when sitting at the pub in front of a pint, it must mean it’s really good (the bank, not the pint). This forms 50% of our customer satisfaction rating.
- How many people rated a provider five out of five. Wow, five out of five? This counts for 25% of our customer satisfaction rating.
- The average score each current account provider got. This tells us if a bank offers quite a solid service even though it doesn’t have loads of top ratings… or if it’s just not that great. This parameter forms the last 25% of our overall customer satisfaction score.
More guides on Finder
-
What is a good salary in London?
According to the latest figures, a single person living in London would need a gross salary of £37,000 to be financially stable.
-
What is the average savings interest rate in the UK?
High inflation could be making your savings accounts lose value in “real terms”. We look at historical savings versus inflation rates.
-
NatWest Digital Regular Saver account review
Get into the savings habit with the NatWest Digital Regular Saver account.
-
No access savings accounts
A no access saving savings account can keep your money locked away and give you guaranteed savings growth.
-
Savings accounts for grandchildren
Read more about the best places to save for grandchildren.
-
Chase Saver account review
Find out whether the Chase Saver account is the best place for your savings.
-
Paying tax on interest from a savings account
If you earn interest from a savings account, you need to pay tax on that interest at the same rate as the rest of your annual taxable income.
-
Compare savings accounts with compound interest
We look at the definition of compound interest, what it concretely means and how you can use it to grow your savings more quickly.
-
Cash ISA vs savings accounts: Which is better?
Choosing between ISAs or normal savings accounts is easier than it seems. Pick the one which pays out most! Read our guide for tips on how to get the most out of your savings pot.
-
How to cash in Premium Bonds
Want to cash in your NS&I premium bonds? Our simple guide explains how to do this online, by phone or through the post.