This global bank offers personal loans and lines of credit to fund life’s big expenses.
First, am I eligible?
Citibank requires that you have an open account before you apply. This can be
- A Citibank deposit account
- A Citi credit card
- A Citibank mortgage
You may also have to meet other requirements, such as a minimum income or credit score, in order to qualify.
What types of loans does Citibank offer?
Citibank offers six personal lending products.
- Personal loan. Personal loans from Citibank range from $2,000 to $50,000. They come with fixed monthly repayment plans, meaning you pay the same amount every month. Rates depend on your approved loan amount, your creditworthiness and your average eligible Citibank deposit relationship balances for the prior three months.
- Custom credit line. This allows you to get the financing you need, from daily expenses to large-scale projects — with no advance fee. You can borrow between $1,500 to $25,000 with a variable APR that will range from 10.24% to 22.24%. To qualify, you’ll need a deposit account at least three months old, a balance of $500 or more and an annual income of at least $10,500.
- Checking Plus line of credit. If you need overdraft protection, the Citibank Checking Plus line of credit may be helpful. Citigold and Citi Priority account holders will have a variable APR of around 17.25%, while basic account holders have a variable rate of 20.25% and a $10 overdraft protection fee.
- Mortgage. Use Citi’s Mortgage Selector to personalize options and rates based on your property type, expected purchase price, desired mortgage amount and creditworthiness. With rates starting at 4.5%, it’s one of the more competitive mortgage options available.
- Mortgage refinancing. Already have a mortgage but looking to get a lower rate or lower your monthly payment? You could get a low starting rate when you refinance through Citibank.
- Home equity loan or line of credit (HELOC). Citibank offers home equity loans with terms of 10 or 30 years. It also has two HELOC options: You can choose an interest-only draw period or a draw period where both the principal and interest are calculated into your monthly payment.
Compare Citibank to other lenders
Why should I consider taking out a personal loan with Citibank?
- Membership benefits. If you’re already a Citibank customer, it’s convenient to apply for a personal loan with Citibank that links to your existing account.
- Quick turnaround. Applications are typically processed within a few business days.
- Efficient application support. You can apply online and get support by phone or at your local branch.
- Online tools. Citibank’s budgeting tools can help you determine how much of a loan you can take out and how much you can repay per month.
- Lower rates for autopay. To qualify for the lowest rate, enroll in automatic deductions from your Citibank deposit account for monthly repayments.
What are the potential drawbacks?
- Citibank customers only. If you don’t currently hold an account or credit card with Citibank, you’ll need to become a member before you can apply for a loan.
- Missed or late payments will affect your APR. Like most loans, if you’re late on your payments or skip a month, your APR could increase by 2% or more, making your loan more expensive over the long term.
- Two-loan maximum. You can’t have more than two open loans at a time with Citibank.
How much will it cost to borrow with Citibank?
While fees will vary by the type of personal loan you qualify for and other financial details, Citibank’s personal loans come with competitive APRs and reasonable repayment terms.
| Minimum loan | Maximum loan | Starting APR | Terms | How to apply | |
|---|---|---|---|---|---|
| Personal Loans | $2,000 | $50,000 | As low as 8.99% | 1 to 5 years | Online |
| Custom lines of credit | $1,500 | $25,000 | As low as 8.99% | Varies by need | Online |
| Home equity line of credit | Varies | Varies | As low as 4.75% | 5 to 10 years | Online |
| Mortgages | Varies | Varies | Varies by loan option and terms | Varies by qualifications | By phone or at your local branch |
Are Citibank personal loans safe?
Citibank is a big name backed by more than 200 years in the industry. It protects your personal and financial information through 128-bit SSL encryption, Extended Validation SSL Certification, ID verification, session timeouts and other digital safeguards, allowing you to bank online with confidence.
Citibank encourages that you call or email with any questions or concerns about the safety of your information.
How is Citibank’s online reputation?
It’s not great. Citibank was one of the big banks that was bailed out in 2008. It paid a $7 billion settlement in 2014 over its involvement in the subprime mortgage crisis. Citibank has also settled other government actions, including a conspiracy to manipulate the value of US dollars and the euro in 2015.
That might be why it’s not accredited with the Better Business Bureau (BBB) and gets a F rating based on its failure to respond to several complaints and government actions levied against the business, among other things. Citigroup has several Trustpilot pages, none of which have many reviews, with ratings ranging from 3.2 to 6.1 out of 10.
Reviews were generally discouraging, with customers calling it the “worst bank” they had ever worked with and criticizing its “subpar” services. Its employees were called “condescending” multiple times. Those who value customer service might want to look into other options.
What are the eligibility requirements?
Applicants are required to have a Citibank deposit account, a Citi credit card or a Citibank mortgage, all of which needs to have a positive balance. If you are applying for a second loan, be aware that you can only have one pre-existing loan with Citibank.
Some loans with Citibank will require a minimum annual income and other requirements specific to that loan. Check online, call Citibank or visit a branch location to learn the specific details of each.
You may be required to provide personal information, including
- Your full name and contact details
- Proof of government-issued ID
- Your date of birth and Social Security number
- Tax returns and financial statements
- Your banking and other financial details, such as pay stubs
How to apply for a loan with Citibank
You must be a member of Citibank or a Citibank cardholder to apply for a loan.
For personal loans of up to $30,000, you can easily apply online. If you’re looking to apply for a loan of up to $50,000, you’ll need to call Citibank or visit your local Citibank branch.
For home equity loans, mortgages and mortgage refinancing, visit Citibank online for detailed information on the application process.
I got a loan from Citibank. Now what?
If you got a mortgage, you may have a few more steps to take care of before worrying about repayment, which your Citibank point of contact should be able to walk you through.
To make repayments less of a hassle, consider setting up autopay. Keep an eye on your personal bank account and your loan balance to look out for irregularities — sometimes computers make mistakes and they could cost you if they aren’t caught in time. Reach out to customer service if you notice anything that doesn’t look right or have any other questions. It can be reached at 1-800-685-0935 or through its website’s live chat feature. You can also reach out by snail mail but don’t expect a quick response.
I didn’t get the loan. What are my options?
It’s not uncommon to get rejected when applying for a bank loan — eligibility requirements have tightened over the past few years. If this happens to you, first thing you should do is find out why your application was turned down. Common reasons involve your credit score (it was too low), your income (also too low) and the amount of debt you have (too high). More applications than you might expect also get rejected because they contained errors.
It can only improve your chances of getting approved (and a good rate) if you take steps to improve these three areas: Check your credit report for errors and taking steps to improve your score, reducing your credit card debt and looking into side gigs could be good places to start.
You also might want to look at other financial institutions that have a better record of accepting applicants — like credit unions and online lenders.
Bottom line
Citibank offers numerous personal loan options to its customers. You can use these loans to make a large payment, pay down high debt or purchase property. The bank offers both variable and fixed rate options for lines of credit and loans. However, with a history of bad practices and government action, you might be better off looking into another personal loan option if you aren’t comfortable borrowing from such a large lender.
