Mettle business account review
Mettle is a spin-off venture from parent bank NatWest - find out more about what this business banking app has to offer small businesses.
FREE business account with no monthly feesFinder Award
- Apply in minutes for your free business account
- Create, track and send invoices from your app
- Seamlessly connect to accounting software such as Xero and FreeAgent
- Get FreeAgent for free - a saving of £150 a year (based on FreeAgent's lowest tariff).*
What is Mettle?
Mettle is a standalone business banking app offered by (but separate to) its parent company, high street bank NatWest. It has been featured in our best business bank accounts guide, with a standout mention for accounting software integrations.
This digital business account can be seen as a response to the challenger banks which have changed the face of banking in the last few years – reeling in customers by letting them open and manage app-based business bank accounts through their mobile phones, as well as offering great exchange rates for people who travel frequently.
Mettle lets business customers apply for an account in minutes, forecast business performance and create invoices. All of this is possible in its mobile app, which is designed to be easy to use, as well as free to use.
How does Mettle work?
Mettle offers its users a number of features, including:
- Fast application. Mettle will let customers open a business account in a matter of minutes.
- Invoicing. You can create and send customised invoices on the go. The app will let you know when you’ve been paid or if you need to chase.
- Reporting. You’re able to categorise business transactions and manage your expenses. You can then export your data and share it with your accountant.
- Accounting. Mettle can connect to accounting packages like FreeAgent, Xero and QuickBooks.
- Payments. You can schedule payments on the go and manage recurring payments directly from the app.
- Money pots. Set money aside from your main account into a “money pot”, where you can ringfence funds for future outgoings like corporation tax or VAT.
- Freeze or unfreeze your card. You can lock your card in the app if you think you’ve lost it, then just unlock it if the card shows up.
- Apple Pay and Google Pay. You can add your Mettle card to these mobile payment wallets.
How to open a Mettle account
These are the steps to open a Mettle account:
- Download the Mettle app from the App Store or Google Play Store.
- Complete the application – Mettle will ask questions about you and your business.
- Verify your ID and provide a business document.
- Once approved, you’ll get an account number and sort code to get started.
Mettle’s fees and features
Doing business overseas with Mettle
|Product Name||Mettle by NatWest|
|Overseas transaction charge||Unable to make international payments|
|Overseas ATM charge||N/A|
|International transfer charge||Use exchange rates set by Mastercard|
Mettle fees, limits and pricing
- Mettle is free to join – you won’t be charged to download the app or to open an account.
- Mettle is free to use – there are no charges for transactions or for using any of the account’s features.
- There is a maximum account balance of £100,000 for limited companies and £50,000 for sole traders.
- There is a maximum payment out of the account limit of £10,000 per day.
Mettle customer reviews
In our independent 2023 Customer Satisfaction Awards, Mettle was our winner, with 5 out of 5 stars and 97% of users saying they would recommend the service. Survey respondents highlighted its easy integration with accounting software and user friendly functionality. Here’s what some of those Mettle customers had to say in our survey:
“Mettle is transparent and easy to use”
“They have always provided me with great support”
“They have been perfect for what I need – very helpful and easy to deal with at all times”
Mettle has an average rating of 4.9 out of 5 from over 16,000 reviews on the App Store. Over on Google Play, Mettle has a rating of 4.8 out of 5 from more than 5,400 ratings on the Google Play Store (March 2023).
Is Mettle safe?
Mettle is separate from NatWest and is not actually a bank, so it isn’t currently covered by the Financial Services Compensation Scheme (FSCS). The FSCS protects money you’ve deposited in a bank up to £85,000 if it goes bust – this does not apply to Mettle. However, as a provider of an e-money account, Mettle must ringfence customer funds, meaning they are still safeguarded should the company fail.
Mettle’s bank account
In January 2023, Mettle introduced a new bank account which is protected by the Financial Services Compensation Scheme (FSCS). This means eligible deposits are protected up to £85,000.
At the time of writing, it is only available in beta, so not widely available. Mettle is working on offering more features and services in the future, including features that existing customers already enjoy like Google and Apple Pay, Money Pots and cash deposits. Other features like FreeAgent integration, scheduled payments and upload receipts are already in place.
Pros and cons of Mettle
- Instant and easy application process.
- No fees to join or manage your account.
- Can create and send customised invoices.
- User-friendly app with expenses management and card control.
- Integrates with accountancy software.
- Freeze your card in the app if you lose it.
- Currently not FSCS-protected.
- Maximum daily payment out limit of £10,000.
- Despite being part of NatWest, there is no branch banking for Mettle users.
Our verdict: Is a Mettle account worth it?
Mettle is an interesting digital play by parent company NatWest. But as it’s separate from the high street bank itself, unfortunately you can’t visit a NatWest branch to discuss your Mettle account. However, a digital-only business account with Mettle is free to open and use, and it has strong mobile banking features. It also comes with a useful invoicing system and the ability to integrate with accounting software like FreeAgent and Xero. Time will tell if it’s successful enough to take on similar business account offerings from the likes of challenger bank rivals Starling and Monzo.
Get started by visiting Mettle's website and sign up for an account. If you have read this review and decided that Mettle’s account is not for you, you can use our guide to compare other business bank accounts on the market. You can also read our review of NatWest’s own business accounts here.
Frequently asked questions
Business banking ratings
Our customer satisfaction scores ("Customers say") are based on a survey of 623 customers carried out in December 2022.
More guides on Finder
5 benefits of having an online business account
Find out how using a digital account with the right connected services can help your business. Paid content
Is Volopa’s business payments platform right for your business? We take a closer look at Volopa’s business solutions.
Business banking statistics
4 in 10 (43%) of UK business account holders have never switched banks and do not intend to switch in 2022.
Revolut Pro review: A business account for freelancers
Our review explores the new Revolut Pro account designed specifically for freelancers, including its cashback offer and instant payment options.
Juni business account review
Learn more about Juni’s business account for ecommerce and online marketing entrepreneurs.
Wise business account review
Learn more about the benefits of opening a business account with Wise
SumUp business account review
Find out more about the SumUp business account, including its pros and cons.
Cashplus vs Tide: Which is best for your business?
Find out whether the Cashplus or Tide business account could be the better option for you.
Best multi-currency business accounts
Discover what multi-currency business accounts are, how to get one and whether it’s worth applying for.
Compare the best business bank accounts for ecommerce
Discover how opening a business bank account could benefit your e-commerce business.
Ask an Expert
Hi, unfortunately this article is incorrect in that it is still describing Mettle’s “e-money” account, and doesn’t mention that they now have a “mettle beta” product that does have FSCS protection. I was hoping to find review specifically on that new product. Hope you can update. Thank you.
Thanks for reaching out. We have added a section to our review about Mettle’s new bank account.
I hope this helps.