★★★★★
Customer satisfaction


Santander entered the UK banking market in 2004 and has since grown to serve over 14 million customers across the country.
Santander has four different types of current account to serve different circumstances:
Note that all of the above accounts must be used solely for business purposes.
Santander’s business accounts include the following benefits:
Santander customers can make international payments using online and telephone banking.
Cost of international banking:
Payments in GBP, euros and USD can be made on the same day, as long as they are made by the cut-off time (varies by currency, details on the Santander site).
You can choose whether to pay the fees yourself or charge them to the recipient.
Depending on your query, Santander can be contacted using the following numbers:
Current accounts, lost/stolen debit card and international payments: 0800 731 6666.
Lines open 8am to 8pm Monday to Friday and 8am to 2pm Saturdays.
Loans and overdrafts: 0800 313 4481.
Lines open 8am to 6pm Monday to Friday.
Credit cards (including lost/stolen): 0800 218 2345.
Lines open 8am to 8pm Monday to Friday and 8am to 2pm Saturdays.
Support for online and mobile banking: 0800 169 6677.
Lines open 8am to 8pm Monday to Friday and 8am to 2pm Saturdays.
Making a complaint: 0800 171 2171.
Lines open 9am to 5pm Monday to Friday.
Online customer reviews are for Santander as a bank, not specifically its business services.
On Trustpilot, Santander Bank has 1.5 out of 5 stars and a rating of “Bad”, based on more than 2,000 reviews.
Santander’s banking app has 1.6 out of 5 stars in Google’s Play store, based on more than 1,000 reviews. On the App Store, the app has 1.2 out of 5 stars, based on more than 1,000 reviews.
Customers are split about the service on offer – some praise helpful and efficient staff, while others complain about mishandling.
Pros
Cons
Santander is one of the biggest banking names on the UK high street, so it has a large branch network if you need to make a visit. It has a range of business accounts available depending on your business size and needs, and also offers overdrafts and other banking products. Santander has various free or discounted business banking offers available on new accounts, although once any free banking periods end, the monthly fees are not the most competitive available.
★★★★★ — Excellent
★★★★★ — Good
★★★★★ — Average
★★★★★ — Subpar
★★★★★ — Poor
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