Welcome to the Finder Customer Satisfaction Awards 2026
Our awards are decided by the only votes that really matter – yours. We partnered with the research consultancy Censuswide to ask customers of major business bank account providers in the UK to tell us about their experiences. Read on to discover this year’s winner…
Winner: Business bank account
Starling
Starling takes the top spot at this year’s awards, with 100% of customers recommending the business account! Customers love how easy the account is to set up and operate, and rate the useful features and online tools.
Highly commended: Business bank account
Revolut Business
Revolut Business is our highly commended provider this year, achieving a 97% recommendation score. People praised the helpful customer service and simple online platform.
Best business banks for customer satisfaction in 2026
| Brand | Customers who’d recommend | Details |
|---|---|---|
| Starling Bank | 100% | Extremely easy to set up and use, Starling Bank is praised for its straightforward app. Reviewers value the helpful features for managing payments efficiently. |
| Revolut Business | 97% | This trusted brand is known for its efficient platform and excellent customer service. Reviewers find Revolut Business easy to set up and manage daily transactions. |
| Royal Bank of Scotland | 90% | Approachable and knowledgeable, Royal Bank of Scotland is highly regarded for its business expertise. Customers appreciate the approachable staff and reliable service. |
| Monzo Business | 90% | Monzo Business earns praise for its simple setup process and innovative online tools. Users find the mobile app easy to navigate for managing business pots. |
| Virgin Money | 90% | Virgin Money is a reliable choice that offers a personalised service tailored to business needs. Customers value the high standards of reliability. |
| Wallester | 90% | Trusted and reliable, Wallester provides a comprehensive platform that meets the diverse needs of businesses. Users describe the service as smooth and beneficial. |
| Mettle | 90% | The free access to FreeAgent accounting software makes Mettle a standout choice. Reviewers love the simple app and the quick account opening process. |
| Airwallex | 87% | Airwallex is described as a trustworthy provider with an easy-to-use interface. Businesses appreciate the reliable service and platform navigation. |
| HSBC | 80% | Often cited as a reputable brand, HSBC provides beneficial services and excellent customer support. Many users value the bank’s transparency. |
| Allica Bank | 80% | Allica Bank is valued for being an easy and reliable choice for business owners. Customers highlight the helpful support and variety of features. |
| The Co-operative Bank | 80% | Known for its ethical values and friendly staff, The Co-operative Bank provides a flexible service and reliable process. |
| Tide | 80% | Tide is highlighted as a reliable brand that is well-suited for startups. Multiple users praise the efficient service and the easy-to-navigate app. |
| NatWest | 77% | Reputable and professional, NatWest is praised for offering a reliable and efficient service with easy transactions. |
| Zempler Bank | 77% | Zempler Bank is noted for its low fees and effective mobile app. Reviewers value the quick onboarding process and straightforward management. |
| Lloyds Bank | 73% | Long-established Lloyds Bank is a trusted provider that makes transactions feel seamless through its reliable service. |
| CountingUp | 73% | Fast and reliable, CountingUp is highlighted for its premium customer care and easy-to-manage current account. |
| Barclays | 70% | Barclays is seen as a supportive brand that looks after customers well. Reviewers value the brand’s integrity and reliable service. |
Customer satisfaction ratings methodology
We asked people who’d used a business bank account within the previous 12 months to rate their satisfaction with the service they received and whether they’d recommend the provider to a friend. Our independent survey of 510 business banking customers was carried out in February 2026.
We have shown the percentage recommended score in the table above and used these ratings to decide the winners of our awards. Where there was a draw on the “would recommend percentage”, we used the overall rating out of 5 as a tie-breaker.
Previous winners
| Year | Brand | Award type | Award category | Position | Finder Badge |
|---|---|---|---|---|---|
| 2025 | Monzo | Customer Satisfaction Awards | Business Bank Accounts | Winner |
|
| 2024 | Revolut | Customer Satisfaction Awards | Business Bank Accounts | Winner |
|
| 2024 | TSB | Customer Satisfaction Awards | Business Bank Accounts | Highly Commended |
|
| 2023 | Mettle | Customer Satisfaction Awards | Business Bank Accounts | Winner |
|
| 2023 | HSBC | Customer Satisfaction Awards | Business Bank Accounts | Highly Commended |
|
| 2022 | TSB | Customer Satisfaction Awards | Business Bank Accounts | Winner |
|
| 2022 | Lloyds Bank | Customer Satisfaction Awards | Business Bank Accounts | Highly Commended |
|
| 2021 | Revolut | Customer Satisfaction Awards | Business Bank Accounts | Winner |
|
| 2021 | TSB | Customer Satisfaction Awards | Business Bank Accounts | Highly Commended |
|
More resources on Finder