Welcome to the Finder Business Banking Customer Satisfaction Awards 2024.
Our awards are decided by the only votes that really matter – yours. We asked customers of 13 major business banking providers to tell us about their experiences, and now we can reveal how they rated them.
The winners
The winning and highly commended companies were decided by both their overall customer satisfaction scores (star ratings out of 5) and their recommendation scores (the percentage of survey respondents who would recommend the brand to a friend). Read more on our methodology and see our full results below.
Now without any further ado, here are our winners (*drumroll please*).
Business Banking Customer Satisfaction Winner
Revolut Business
Revolut Business claimed the top spot this year in our business banking category. It scored an impressive 4.9 out 5 and a “would recommend” score of 97% from its customers that we surveyed.
Read our review of Revolut Business banking
Business Banking Customer Satisfaction Highly Commended
TSB
High-street bank TSB posted 4.7 out of 5 and received a “would recommend” score of 97%, which earned it a highly commended spot in this year’s business banking awards.
Read our review of TSB business banking
Best business banks for customer satisfaction in 2024
| Brand | Logo | Overall satisfaction | Customers who’d recommend | Review | |
|---|---|---|---|---|---|
| Revolut |  | ★★★★★ | 97% | Revolut Business has been innovating and adding new features, and it apears this has paid off. It secured the top spot in this year’s survey with a score of 4.9 out of 5. | Read our review |
| TSB |  | ★★★★★ | 97% | TSB is currently offering an initial period of free business banking for 30 months to startups and account switchers. This and its services have proved popular with customers, scoring it 4.7 out of 5. | Read our review |
| NatWest |  | ★★★★★ | 97% | It’s a competitive table again this year, so while NatWest also scored a “would recommend” of 97% and 4.3 out of 5, it placed third. | Read our review |
| The Co-operative Bank |  | ★★★★★ | 97% | The Co-operative Bank is known for its ethical business banking, and customers in our survey commended it on its reliable service. It scored 4.2 out of 5. | Read our review |
| Santander |  | ★★★★★ | 94% | Santander operate a range of different business accounts, some of which come with discounted fees for startups or customers who are switching. It achieved a score of 4.2 out of 5 in our survey. | Read our review |
| Lloyds Bank |  | ★★★★★ | 93% | Long-established Lloyds Bank recorded a score of 4.2 out of 5 in our survey. It offers business accounts for new and established businesses as well as one for clubs and charities. | Read our review |
| Tide |  | ★★★★★ | 87% | Tide is a digital-only business banking provider, and its customers highlighted its “top notch” customer service and ease of use. It scored 4.2 out of 5 in our survey. | Read our review |
| Barclays |  | ★★★★★ | 94% | Another high-street veteran Barclays posted an impressive 94% “would recommend” score and secured 3.9 out of 5 from its customers. The bank operates different business accounts depending on company size. | Read our review |
| HSBC |  | ★★★★★ | 94% | HSBC the largest bank in the UK, posted a rating of 3.9 out of 5 in our survey. It now has HSBC Kinetic, which is an app-based business account with no monthly fee for the first 12 months. | Read our review |
| Zempler |  | ★★★★★ | 93% | Zempler scored 3.9 out of 5 in our survey and a “would recommend” score of 93%. Its business bank account is designed for small businesses and is FSCS protected. | Read our review |
| RBS |  | ★★★★★ | 90% | Royal Bank of Scotland posted 3.8 out of 5 and a “would recommend” score of 90%. Its customers that we canvassed praised its “trustworthiness” and level of service. | Read our review |
| Mettle |  | ★★★★★ | 90% | Mettle is a relative newcomer to business banking and is a digital-only offshoot from parent company NatWest. It scored 3.8 out of 5. | Read our review |
| Anna |  | ★★★★★ | 83% | Anna is a digital-only business account which also comes with invoicing and expense management features. It scored 3.8 out of 5 in our survey. | Read our review |
Customer satisfaction scores methodology
We asked business account holders to rate their satisfaction with the service they had received from their banking provider, and also whether they would recommend that provider to a friend. Our independent survey of 400 business banking customers was carried out in December 2023 – read full details of our methodology here.
We have crunched the numbers and shown the results for the 13 banking providers listed in the table above. We used these ratings to decide the winners of our awards (if there was a draw on the star rating, we used the “would recommend” percentage as a tie-breaker).
Business banking scores
★★★★★ — Excellent
★★★★★ — Good
★★★★★ — Average
★★★★★ — Subpar
★★★★★ — Poor
Our customer satisfaction scores (“Customers say”) are based on a survey of 400 customers carried out in December 2023.
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