When looking for the right home for your business banking, you’re going to want to know how safe your money is and what type of service you’re going to get. In this guide, our experts have done the leg work so you don’t have to. Find out the top business banks for customer service, who’s still on the high street and where to head for a little welcome bonus.
Best business banks for customer satisfaction in 2025
Our customer satisfaction awards are decided by the only votes that really matter – yours. We asked customers of major business banking providers to tell us about their experiences. Now, we can reveal the top rated UK banks – the Customer Satisfaction champions. Learn more about the awards here, including our ratings methodology.
Brand | Logo | Customers who’d recommend | Review | |
---|---|---|---|---|
Monzo Business | ![]() | 97% | Monzo Business is rated highly by its customers for ease of use and the ability to manage accounts through its innovative mobile banking app. | Read our review |
Airwallex | ![]() | 97% | Airwallex has competitive foreign exchange rates, multi-currency cards and monthly account fees can be waived if certain account conditions are met. | Read our review |
Revolut Business | ![]() | 97% | A Revolut Business account is slick, smart and easy to use and set up and great for customers who need to make international payments. | Read our review |
Anna | ![]() | 93% | Anna is a digital-only business account which also comes with invoicing and expense management features. | Read our review |
Zempler | ![]() | 93% | Zempler is a business bank account designed for small businesses and is FSCS protected. | Read our review |
Virgin Money | ![]() | 90% | Virgin Money is a great option if you’re happy to do most of your business banking online with a free trial available. | Read our review |
Lloyds Bank | ![]() | 90% | Long-established Lloyds Bank offers business accounts for new and established businesses as well as one for clubs and charities. | Read our review |
RBS | ![]() | 90% | Royal Bank of Scotland is loved by business banking customers for its “trustworthiness” and level of service. | Read our review |
Santander | ![]() | 87% | Santander operate a range of different business accounts, some of which come with discounted fees for startups or customers who are switching. | Read our review |
Tide | ![]() | 83% | Tide is a digital-only business banking provider, and its customers highlighted its “top notch” customer service and ease of use. | Read our review |
Allica Bank | ![]() | 83% | Allica Bank provides a business bank account that offers cashback on your spending and no monthly fees, as well as a dedicated relationship manager. | Read our review |
TSB | ![]() | 83% | TSB‘s business banking services have proved popular with customers due to the bank’s reliability and good level of customer service. | Read our review |
Mettle | ![]() | 83% | Mettle is a digital-only offshoot from parent company NatWest which is free to open and use, and it has strong mobile banking features. | Read our review |
HSBC | ![]() | 80% | HSBC offers business banking for startups and new businesses, existing and larger businesses, as well as community organisations. | Read our review |
Barclays | ![]() | 77% | Another high-street veteran Barclays business accounts cover most business needs and come with all the advantages of a big bank. | Read our review |
The Co-operative Bank | ![]() | 77% | The Co-operative Bank is known for its ethical business banking, and customers commended it on its helpful service. | Read our review |
NatWest | ![]() | 73% | NatWest offers a range of business banking options, including specialised accounts for startups and charities. | Read our review |
Metro Bank | ![]() | 70% | Metro Bank offers different business account types depending on what your business does and how much it earns. | Read our review |
Which type of business account should you choose?
Before you can answer this question, you need to ask yourself “what does my business need from a bank account?”
- Are you looking for an established bank and the opportunity to talk to someone face to face? If so, a high street bank will be right up your street (pun intended). Application times are likely to be longer, but there’s the option of in-branch banking which might appeal. Popular choices include NatWest, Lloyds and TSB
- Do you like the idea of managing everything online or via an app? Fintechs are digital first and make managing your business finances on the go easy. If you’re not wedded to in-person banking, then there are lots of good fintech providers to choose from. Popular choices include Revolut business, Tide and Monzo business
- If you’re a global business, do you need a business account that can offer multi-currency services? There are specific multi-currency accounts which let you hold, send and receive international payments, typically at a lower cost than more traditional banking services.
- Do you need to get your business up and running quickly? Look for a business provider that has a fast application process so you don’t have to wait around.
- Have you got employees that use expenses? Try a prepaid business card to manage expenses including setting limits, viewing real-time transactions and streamlining your reporting.
- Business banks offer switching deals too. If you’re looking to make a change, check out any switching incentives or welcome bonuses that are on offer.
Bottomline
There are plenty of business banking providers out there, so you’ll be able to find one that suits the needs of your business. Make sure you know what those are before you start the process of choosing a bank. Some of the newer digital-only banks and business platforms are among the best for customer satisfaction, so if you’re happy to manage your business finances online or through an app, these are definitely worth checking out.
Frequently Asked Questions
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