Starling Bank business account review

Just how good is Starling's business account? We take a look at the features on offer.

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Starling

Starling

Starling Business Account

★★★★★

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24/7 customer support

Instant notifications

Software integration
The era of banking in its traditional form is being surpassed. Digital banking is on the rise, offering customers 24/7 access to their bank accounts via apps and other types of online accounts. Thanks to that you can manage your money anytime you want and anywhere you are. What’s more, you can get instant notifications about the payments you made or received and, in many cases, sort your invoices quickly and easily. If you’re looking for the best user-experience, Starling may be the best option for you.
  • Add the new Business Toolkit onto your free Starling account, and get the first month free of charge (RRP £7pcm)
  • Completely free UK current account opened and ready to use in 20 minutes
  • Safe and secure
  • Fully licensed by the FCA and PRA
  • Free to use your card abroad including ATM withdrawals, splitting the bill made easy with "settle up" feature competitive and comprehensible overdraft fees
  • Decent interest rate paid on current account balances
  • Efficient app offering a range of good features such as budgeting tools and saving features
  • Has a marketplace offering competitive pensions
  • Mortgages and insurance from other growing fintech companies
  • Teen account options
  • 24/7 customer support (for all types of enquiries)
  • Relatively new so does not offer every feature e.g. mortgages
  • No bank branches, all done via the web
  • Only available to UK residents
Account fee £0
UK ATM Charge Free
Account software integration platforms Xero, FreeAgent
UK transfer charge £0
Additional cards No additional cards
Additional card fee N/A
Credit check Soft search with no impact on credit score

What is the Starling business account?

As a digital challenger bank, Starling says its aim is to make banking straightforward, simple and quick through its mobile-first approach and easy-to-use app. The bank’s first business account launched in 2018, and you can sign up for one through its mobile banking app.

Starling now offers two types of business account:

Business account

This is for limited companies and other registered businesses. So this option is open to you if you’re an individual owner of a limited company, or have significant control as one of the multiple owners of a limited company. This Finder review focuses on Starling’s business account, which has been featured as one of our best business bank accounts.

Sole trader account

There is an account available to sole traders and self-employed workers who are not limited companies. You can also open one as a freelancer, or if you’re operating a “side hustle” outside of your normal day-to-day job.

How does the Starling business account work and what are the main features?

Like many other challenger banks Starling offers a banking experience that is pretty different to traditional banks. Here we walk you through getting started and what features you would get with a business account:

  • Quick application. Download the app on your smartphone. After entering some personal details, you take a photo of an accepted I.D. and film a short video of yourself. With a business account Starling run a few quick credit checks too, but the whole process shouldn’t take more than 10 minutes.
  • Debit card. You’ll be issued with a contactless Mastercard debit card, which should take between 3-5 days to arrive. However, you can start using Starling straight away through Google Pay or Apply Pay.
  • No fees. There is no monthly account fee, and Starling won’t make charges on electronic payments, domestic transfers, or ATM withdrawals in the UK or abroad.
  • 24/7 support. You can speak with a human adviser (not a robot) at all hours of the day. Contact them through the app, over the phone or by email.
  • Real-time info. There’s no waiting around for payments to show up. You even get notifications every time money enters or leaves your account.
  • Spending insights. See your spending broken down into categories like utilities, travel or entertainment.
  • CSV exports and integrations. Share your transactions with your accountant or accounting software like Quickbooks, Xero and FreeAgent.

How can I pay cash and cheques into a Starling business account?

You can pay cash into your Starling business account via a Post Office branch. There’s a 0.3% charge (with a minimum fee of £3) for each deposit.Starling says that you can deposit a maximum of £20,000 per transaction, with no more than £250 in coins. But as some smaller Post Office branches may have a lower cash limit, if you’re planning to pay in more than £2,000, the bank says it’s best to check ahead with the individual branch.

Cheques can be deposited free of charge and this can be done via the Starling banking app if the value is less than £500. All you need to do is take a clear photo of the the cheque with your phone and you’ll get a push notification when the funds have cleared (normally two working days afterwards).

If you need to deposit a large number of cheques you can send them off to the bank’s office in an envelope address to ‘Freepost STARLING’ (no stamp required). Make sure to put your surname and eight-digit Starling account number on the back of each cheque.

What documents do I need to open a Starling business account?

Firstly you’ll need to have the Starling mobile banking app. You can download this from the Google Play store or Apple Store (or you may already have it if you’re a personal account customer). You’ll then be given the option in the app to apply for a business account (remember, you must be a limited company to open this account).

After entering some personal details, you take a photo of an accepted form of ID – a passport, EU/EEA ID card, UK residence card or UK photo driving licence – and film a short video of yourself.

With a business account, Starling runs some quick credit checks too, and it may also ask to see documents such as invoices, existing bank statements, accountant’s letters, signed contracts, qualifications and payslips.

Who can open a Starling business account?

Starling is designed primarily for UK banking customers. But it will accept business account applications from people who have an overseas telephone number in particular countries, such as most of Europe and the USA. You’ll also need a form of ID that we outlined above (a passport, EU/EEA ID card, UK residence card or UK photo driving licence).

However, remember that to open a Starling business account, you’ll need to be an owner of a limited company which is registered at Companies House in the UK. And any “person of significant control” (usually someone with at least 25% of control or shares in that company), must be a UK resident.

Starling will also conduct some credit checks when you apply, so this business account may not be suitable if you have a very poor credit history.

What debit card do I get with a Starling business account and what are its features?

The Starling business account comes with a contactless Mastercard debit card, which is a dark navy colour. Unusually, it’s a vertical bank card, rather than a traditional horizontal payment card that we’re used to seeing.

It’s free to take out money at ATMs both in the UK and abroad using this card. Plus you won’t be charged a fee for using the card to make a purchase when overseas.

 All those with access to the business account can order their own debit card (for example, if your limited company is owned by two people who both use the account). Each card which will be issued in the individual’s name and the company name, and is sent to each person’s residential address in around 3-5 working days.

If you mislay the debit card, it can also be frozen (and unfrozen) from the app or online. There are other digital card management features available too. You can get a PIN reminder, cancel and order a new card (if it is lost), and view your transaction and ATM withdrawal limits. You can even lock certain transactions, such as those on gambling websites, or stop money being taken out of an ATM. You can also add you card to the mobile payment wallets for Apply Pay, Google Pay and Samsung Pay, as well as wearables like a Fitbit and compatible Garmin devices.

Can I apply for a loan or overdraft with a Starling business account?

Normally you would be able to apply for a loan or overdraft with a Starling business account, however the bank has confirmed it’s not taking new applications at the moment.Starling says this is because it’s focusing on delivering Coronavirus Business Interruption Loans and Bounce Back Loans, as part of the government-backed initiative to support businesses adversely affected by the coronavirus pandemic.

What integrations are on offer with a Starling business account?

You can link your Starling business account with popular accounting software such as QuickBooks, Xero and FreeAgent.There is also the ‘Starling Marketplace’ where you can link your Starling banking app to products ranging from insurance to legal support. (Note that although the integration is free, there may still be charges that come with the individual services you choose.)

What is the Starling Business Toolkit?

Starling’s business account is free to set up and use, but the challenger bank rolled out a new subscription service in July 2020 called the Business Toolkit. This can be added onto a standard business account for a fee of £7 a month, but you’re under no obligation to sign up.

The features of the Business Toolkit include: creating, sending and tracking invoices; automating expenses; recording VAT and connecting to HMRC to submit VAT returns; plus uploading bills and scheduling payments to manage cash flow.

Can I get a Starling business account in other currencies?

Yes, you can. Once you’ve opened a regular UK business account with Starling, you then have the option of opening a euro account and/or a US dollar account to run alongside it. These are the details:

  • Business euro account – £2 monthly fee. Comes with a unique European IBAN, which means users can send and receive payments in euros from their Starling app, as well as spend in either pounds or euros using just a single debit card.
  • A US dollar account – £5 monthly fee. Comes with a US account number and sort code equivalent, which means users can send and receive payments in US dollars from their Starling app, as well as spend in either pounds or US dollars using just a single debit card.

Customers can transfer money between their GBP, EUR and USD business accounts 24/7. You’ll get the current exchange rate, with a 0.4% conversion fee from Starling added on top. You’ll always see the exchange rate before the conversion is made, so if you’re looking to make a transfer on the weekend, you have the option to wait until Monday morning.

Using a Starling business account for international payments

If you’re abroad, you can use your Starling business debit card to make purchases or withdraw money from ATMs for free.

But the Starling business account itself can only hold a balance in pounds and receive money in pounds. So if you’re being paid by a company abroad they will need to pay you in pounds (which might involve a fee at their end), and if you are transferring money to a bank account overseas there will also be a charge.

This is one of the reasons why the separate euro and US dollar business accounts are being offered as an option by Starling. They too can only hold money in their home currency (so euros and US dollars respectively), but if you’re doing lots of business in Europe or the US, you can send and receive payments in those currencies freely.

As explained above, these accounts do come with a monthly fee, but you can choose to open and run them alongside your standard Starling business account. You can also transfer money between all three, which involves a 0.4% currency commission from Starling.

Is the Starling business account right for my company?

As mentioned already, you can only apply for a Starling business account if you’re an individual owner of a limited company, or have significant control as one of the multiple owners of a limited company. The Starling business account is particularly suitable for smaller or medium businesses, as it’s free, flexible and quick to set up.
Starling Business Account
Starling Business Account
Account feeFree
FSCS protected
UK ATM chargeFree
Account software integration
Accounts software integration platformsXero, FreeAgent
Additional cardsNo additional cards
Additional card feeN/A
Requires credit checkSoft search with no impact on credit score
Credit check
Credit check detailsSoft search with no impact on credit score
Key benefitsAdd the new Business Toolkit onto your free Starling account, and get the first month free of charge (RRP £7pcm)
Overdraft
Freeze card from app or online banking
Instant notifications
Interest rate0%
Current account switch guarantee

Doing business overseas with Starling

Starling Business Account
Starling Business Account
International transfer chargeInternational transfers have a £0.3-5.5 fee

Is the Starling business account safe?

As Starling is a licensed bank, it is PRA and FCA regulated. Your business account would also covered by the Financial Services Compensation Scheme (FSCS), so you would be protected for up to £85,000 if the financial institution went bust.You might also be wondering about how safe the actual app is? Starling have a number of security features to ensure your money is safe from fraudsters:

  • Your finances are secured behind a passcode and password and completing your registration requires video and photo-ID.
  • If you ever lose your card, you can immediately deactivate it with a push of a button and customer service is there whenever it’s needed.
  • A live record of your transactions and home screen notifications means you are alerted to any strange payments immediately.

Starling CEO Anne Boden explains why Starling Bank is different

Pros and cons of the Starling business account

Pros

  • An account up and running in about 10 minutes (providing you have the right documents).
  • No joining or monthly fees.
  • Works with Quickbooks, Xero and FreeAgent.
  • Contactless card delivered within a week.
  • Spending insights will help you manage your company’s finances. Every penny can be scrutinised.
  • No spending or ATM fees abroad.
  • Marketplace service gives you the option to connect to other business platforms.
  • The “Goals” savings feature is available to businesses too.
  • 24/7 customer service.
  • Account can be managed through the app or online.
  • Fully licensed by the FCA and PRA, and covered by the FSCS up to £85,000.

Cons

  • The lack of branches might cause some communication problems.
  • Not taking new applications for loans or overdrafts at the moment.

Our verdict

If you’ve made it to this point of the review, you might be wondering: a free business account? For real? Yes, it’s 100% true and, if you’re looking for a way to save money, the Starling Bank business account is hard to beat.

So, are there any catches? Not many, to be fair, but keep in mind that this is still a digital-only bank. You won’t be able to pop into a branch and speak to someone in person, which some consumers may prefer when it comes to business banking. Traditional banks are also able to offer a wider range of products (including, for example, business credit cards). But, if these things are not a big deal for you, Starling’s business account is a solid choice.

It’s free, it’s easy and quick to set up; you can choose between accessing it from the app or from desktop, you can make payments abroad for free, you can link your accounting software and even open a euro account. If you’re a sole trader or the owner of a small business, it’s one of the best available on the market and you should definitely give it a thought.

Starling Business Account

Starling Bank: Award-winning banking on your mobile

  • No monthly fees or fees overseas from Starling Bank
  • Apply in minutes from your mobile
  • Cut down on admin with Quickbooks, Xero & FreeAgent integrations
  • Get real-time payment notifications and categorised transactions
  • Flexible overdraft facility with clear, reasonable rates
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Compare Starling against its competitors

Data indicated here is updated regularly
Name Product Account fee Bank transfers Accounting integrations Non-Sterling transactions Overdraft Account management Key benefits
Starling Business Account
Free
Free
Xero, FreeAgent
Free

Min. 18 months trading to apply
App, Online
Add the new Business Toolkit onto your free Starling account, and get the first month free of charge (RRP £7pcm)
Tide
Free
£0.20
Free if both accounts are with Tide
Xero, QuickBooks, FreeAgent, ReckonOne, Kashflow and Sage
Free
App
Free spending abroad and at home in any currency, instant payment alerts, automatic categorisation
Amaiz
£9.99 per month
Free in first month
Free Starter plan available
£0.20
FreeAgent, Xero, Sage, Reckon One, Kashflow, QuickBooks
1%
0.5% in Europe, 1% elsewhere
App, Online
ANNA
Free
Free up to a max. balance of £5,000 (or up to £500 paid in per month)
Free
2 free transfers per month and unlimited free transfers to Anna accounts
Coming soon
Free
App
Earn 1% cashback for paying with your ANNA card in selected categories. Enjoy premium benefits free for the first 6 months.
Cashplus business
£69
First year's annual fee refunded.
£0.99
Free transfers in first 3 months
FreeAgent, Xero
2.99%

On invitation
App, Online
First year's annual fee refunded.
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Business banking accounts ratings

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6 Responses

  1. Default Gravatar
    BenjaminNovember 19, 2019

    Hello,

    Can the business account be accessed by more than one person?

    • Avatarfinder Customer Care
      nikkiangcoNovember 20, 2019Staff

      Hi Benjamin,

      Thanks for getting in touch and I hope you are doing well.

      To answer your question above, yes, you are able to set up a Starling business account where more than one person can access it. To get started, please download the Starling app that can be found on their main website. You will see a GET THE APP sign on the upper right-hand side of the page. When clicked, you will be shown a choice to download for Android or iOs. Simply click and you will be able to download the app. The app will carefully guide you step by step to set up your account.

      Hope this helps and feel free to reach out should you need further assistance.

      With care,
      Nikki

  2. Default Gravatar
    DecJuly 1, 2019

    Hi, can I give read-only access to my account to my Accountant

    • Avatarfinder Customer Care
      fayemanuelJuly 2, 2019Staff

      Hi Dec,

      Thanks for contacting Finder.

      I’m afraid that is not possible. It is against company policy that third parties have access to your account. You may also contact Starling Bank to verify this.

      I hope this helps.

      Kind Regards,

      Faye

  3. Default Gravatar
    AlMarch 12, 2019

    If for example I drop my phone down the loo, I able to access a starling account via laptop or pc?

    • Avatarfinder Customer Care
      BellaMarch 13, 2019Staff

      Hi Al,

      Thanks for your inquiry.

      Unfortunately, you cannot access your account via laptop or PC. Please note that Starling account is only available through Smartphones or tablets.

      I hope this helps.

      Kind regards,
      Bella

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