Starling Bank business account review

Find out about all the features and fees of the Starling business account, and whether it might be the right option for you.

Updated . What changed?

Fact checked
97% of the Starling business banking customers we surveyed would recommend the brand to a friend
Doesn’t have branches if you prefer a bank with a high street presence
Promoted
Starling Business Account

Starling Business

  • No monthly fees or fees overseas from Starling Bank
  • Apply in minutes from your mobile
  • Cut down on admin with Quickbooks, Xero & FreeAgent integrations
  • Get real-time payment notifications and categorised transactions
  • Flexible overdraft facility with clear, reasonable rates

How does the Starling business account work and what are its main features?

Like many other challenger banks Starling offers a banking experience that is pretty different to traditional banks We have even featured the account as one of our best business bank accounts for online banking. Here we walk you through getting started and what features you would get with a business account:

  • Quick application. Download the app on your smartphone. After entering some personal details, you take a photo of an accepted I.D. and film a short video of yourself. With a business account Starling run a few quick credit checks too, but the whole process shouldn’t take more than 10 minutes.
  • Debit card. You’ll be issued with a contactless Mastercard debit card, which should take between 3-5 days to arrive. However, you can start using Starling straight away through Google Pay or Apply Pay.
  • No fees. There is no monthly account fee, and Starling won’t make charges on electronic payments, domestic transfers, or ATM withdrawals in the UK or abroad.
  • 24/7 support. You can speak with a human adviser (not a robot) at all hours of the day. Contact them through the app, over the phone or by email.
  • Real-time info. There’s no waiting around for payments to show up. You even get notifications every time money enters or leaves your account.
  • Spending insights. See your spending broken down into categories like utilities, travel or entertainment.
  • CSV exports and integrations. Share your transactions with your accountant or accounting software like Quickbooks, Xero and FreeAgent.

How can I pay cash and cheques into a Starling business account?

You can pay cash into your Starling business account via a Post Office branch. There’s a 0.3% charge (with a minimum fee of £3) for each deposit.Starling says that you can deposit a maximum of £20,000 per transaction, with no more than £250 in coins. But as some smaller Post Office branches may have a lower cash limit, if you’re planning to pay in more than £2,000, the bank says it’s best to check ahead with the individual branch.

Cheques can be deposited free of charge and this can be done via the Starling banking app if the value is less than £500. All you need to do is take a clear photo of the the cheque with your phone and you’ll get a push notification when the funds have cleared (normally two working days afterwards).

If you need to deposit a large number of cheques you can send them off to the bank’s office in an envelope address to ‘Freepost STARLING’ (no stamp required). Make sure to put your surname and eight-digit Starling account number on the back of each cheque.

What documents do I need to open a Starling business account?

Firstly you’ll need to have the Starling mobile banking app. You can download this from the Google Play store or Apple Store (or you may already have it if you’re a personal account customer). You’ll then be given the option in the app to apply for a business account (remember, you must be a limited company to open this account).

After entering some personal details, you take a photo of an accepted form of ID – a passport, EU/EEA ID card, UK residence card or UK photo driving licence – and film a short video of yourself.

With a business account, Starling runs some quick credit checks too, and it may also ask to see documents such as invoices, existing bank statements, accountant’s letters, signed contracts, qualifications and payslips.

If you have all your documentation ready, the application itself can take as little as 10 minutes. Starling says that once the application process is complete, 93% of its new business banking customers will get their account number on the same day and will be able to start making payments into the account.

Who can open a Starling business account?

Starling is designed primarily for UK banking customers. But it will accept business account applications from people who have an overseas telephone number in particular countries, such as most of Europe and the USA. You’ll also need a form of ID that we outlined above (a passport, EU/EEA ID card, UK residence card or UK photo driving licence).

However, remember that to open a Starling business account, you’ll need to be an owner of a limited company which is registered at Companies House in the UK. And any “person of significant control” (usually someone with at least 25% of control or shares in that company), must be a UK resident.

Starling will also conduct a soft credit check when you apply, so this business account may not be suitable if you have a very poor credit history.

What debit card do I get with a Starling business account and what are its features?

The Starling business account comes with a contactless Mastercard debit card, which is a dark navy colour. Unusually, it’s a vertical bank card, rather than a traditional horizontal payment card that we’re used to seeing.

It’s free to take out money at ATMs both in the UK and abroad using this card. Plus you won’t be charged a fee for using the card to make a purchase when overseas.

 All those with access to the business account can order their own debit card (for example, if your limited company is owned by two people who both use the account). Each card which will be issued in the individual’s name and the company name, and is sent to each person’s residential address in around 3-5 working days.

If you mislay the debit card, it can also be frozen (and unfrozen) from the app or online. There are other digital card management features available too. You can get a PIN reminder, cancel and order a new card (if it is lost), and view your transaction and ATM withdrawal limits. You can even lock certain transactions, such as those on gambling websites, or stop money being taken out of an ATM. You can also add you card to the mobile payment wallets for Apply Pay, Google Pay and Samsung Pay, as well as wearables like a Fitbit and compatible Garmin devices.

What are the features of the Starling business account app?

The Starling business account can be accessed online via a computer by using its desktop interface. However, the mobile banking app is where you can take full advantage of the main features, and where the account management functions are focused.

As we’ve discussed elsewhere in this guide, it’s possible to do a huge range of things in the app, ranging from opening the actual account itself or ordering a replacement card, to seeing who has paid one of your invoices and where you’ve spent the most this month.

The app works on Android and Apple devices (including iPads), and these are the main sections:

  • Payments. Send money, create invoices, and view direct debits and standing orders.
  • Spending. See a breakdown of your spending grouped by category or by merchant.
  • Home. Get an instant overview (or ‘Pulse’) of what you have spent that day or over the month.
  • Card. Where you can freeze/unfreeze your bank card, order a new one, set payment limits or get a PIN reminder.
  • Spaces. Get an overview of your loans and ‘Goals’, where you’ve set money aside for things like your VAT bill or training budget.

Can I apply for a loan or overdraft with a Starling business account?

Normally you would be able to apply for a loan or overdraft with a Starling business account, however the bank has confirmed that it’s not taking new applications for either of these at the moment. Starling says this is because it’s currently focusing on delivering Coronavirus Business Interruption Loans and Bounce Back Loans, as part of the government-backed initiative to support businesses adversely affected by the coronavirus pandemic.

Bounce Back Loans are government-backed loans ranging from £2,000 to £50,000 (up to a maximum of 25% of your company’s annual turnover) and come with a fixed rate of interest of 2.5%. The scheme is open until 30 November 2020, and to be eligible for such a loan from Starling, you must be a Starling business account holder who uses it as your primary account for everyday business banking. As demand for Bounce Back Loans is so high, Starlings says it’s prioritising limited companies who already have an established business – typically those with a track record of at least 18 months.

What is the Starling Business Toolkit?

Starling’s business account is free to set up and use, but the challenger bank rolled out a new subscription service in July 2020 called the Business Toolkit. This can be added onto a standard business account for a fee of £7 a month, but you’re under no obligation to sign up.

The features of the Business Toolkit include: creating, sending and tracking invoices; automating expenses; recording VAT and connecting to HMRC to submit VAT returns; plus uploading bills and scheduling payments to manage cash flow.

What integrations are on offer with a Starling business account?

You will have access to something called the ‘Starling Marketplace’, where you can link your business account to products ranging from insurance to legal support. (It’s worth pointing out here that although the integration aspect is free, there may still be charges that come with the individual services you choose to sign up to in the Marketplace.)

You can also use the Marketplace to connect your Starling business account to popular accountancy software such as QuickBooks, Xero and FreeAgent. You will need a separate subscription to operate those services, but you’ll be able to get a live feed of data from your business account to the software.

If you’re specifically after accountancy tools, there is also the option of the Starling Business Toolkit (which we outlined above). This costs £7 a month and is an add-on service for your business account that is offered by Starling itself, and it helps you do your bookkeeping and calculate VAT.

If you don’t want to pay for either an external accounting software package or the Starling Business Toolkit, you can always export your bank statements to a PDF or CSV file, so either you or your accountant can see or work with the figures separately.

Can I get a Starling business account in other currencies?

Yes, you can. Once you’ve opened a regular UK business account with Starling, you then have the option of opening a euro account and/or a US dollar account to run alongside it. These are the details:

  • Business euro account – £2 monthly fee. Comes with a unique European IBAN, which means users can send and receive payments in euros from their Starling app, as well as spend in either pounds or euros using just a single debit card.
  • A US dollar account – £5 monthly fee. Comes with a US account number and sort code equivalent, which means users can send and receive payments in US dollars from their Starling app, as well as spend in either pounds or US dollars using just a single debit card.

Customers can transfer money between their GBP, EUR and USD business accounts 24/7. You’ll get the current exchange rate, with a 0.4% conversion fee from Starling added on top. You’ll always see the exchange rate before the conversion is made, so if you’re looking to make a transfer on the weekend, you have the option to wait until Monday morning.

Using a Starling business account for international payments

If you’re abroad, you can use your Starling business debit card to make purchases or withdraw money from ATMs for free.

But the Starling business account itself can only hold a balance in pounds and receive money in pounds. So if you’re being paid by a company abroad they will need to pay you in pounds (which might involve a fee at their end), and if you are transferring money to a bank account overseas there will also be a charge.

This is one of the reasons why the separate euro and US dollar business accounts are being offered as an option by Starling. They too can only hold money in their home currency (so euros and US dollars respectively), but if you’re doing lots of business in Europe or the US, you can send and receive payments in those currencies freely.

As explained above, these accounts do come with a monthly fee, but you can choose to open and run them alongside your standard Starling business account. You can also transfer money between all three, which involves a 0.4% currency commission from Starling.

Is the Starling business account right for my company?

As mentioned already, you can only apply for a Starling business account if you’re an individual owner of a limited company, or have significant control as one of the multiple owners of a limited company. The Starling business account is particularly suitable for smaller or medium businesses, as it’s free, flexible and quick to set up.

Starling business account fees and features

Starling Business Account
Starling Business Account
Account feeFree
FSCS protected
UK ATM chargeFree
Account software integration
Accounts software integration platformsXero, FreeAgent
Additional cardsNo additional cards
Additional card feeN/A
Requires credit checkSoft search with no impact on credit score
Credit check
Credit check detailsSoft search with no impact on credit score
Key benefitsAdd the new Business Toolkit onto your free Starling account, and get the first month free of charge (RRP £7pcm)
Overdraft
Freeze card from app or online banking
Instant notifications
Interest rate0%
Current account switch guarantee

Doing business overseas with the Starling business account

Starling Business Account
Starling Business Account
International transfer chargeInternational transfers have a £0.3-5.5 fee

Is the Starling business account safe?

As Starling is a licensed bank, it is PRA and FCA regulated. Your business account would also covered by the Financial Services Compensation Scheme (FSCS), so you would be protected for up to £85,000 if the financial institution went bust.

You might also be wondering about how safe the actual app is? Starling have a number of security features to ensure your money is safe from fraudsters:

  • Your finances are secured behind a passcode and password and completing your registration requires video and photo-ID.
  • If you ever lose your card, you can immediately deactivate it with a push of a button and customer service is there whenever it’s needed.
  • A live record of your transactions and home screen notifications means you are alerted to any strange payments immediately.

Starling customer reviews

Customer reviews for Starling relate to the bank as a whole, not its business account specifically. But Starling’s banking app in general has received very positive ratings, scoring 4.9 out of 5 in the App Store (from 170,000 reviews) and 4.8 out of 5 in Google Store (from around 43,000 reviews).

On Trustpilot, Starling Bank received a mark of 4.5 out of 5, and a rating of Excellent, from almost 18,000 reviews. The majority of these customers praised the bank’s app functionally and efficient 24/7 customer service, although a limited number of reviewers flagged up problems sourcing some of the more detailed documents they were asked for in the business account opening process.

Pros and cons of the Starling business account

Pros

  • An account up and running in about 10 minutes (providing you have the right documents).
  • No joining or monthly fees.
  • Works with Quickbooks, Xero and FreeAgent.
  • Contactless card delivered within a week.
  • Spending insights will help you manage your company’s finances. Every penny can be scrutinised.
  • No spending or ATM fees abroad.
  • Marketplace service gives you the option to connect to other business platforms.
  • The “Goals” savings feature is available to businesses too.
  • 24/7 customer service.
  • Account can be managed through the app or online.
  • Fully licensed by the FCA and PRA, and covered by the FSCS up to £85,000.

Cons

  • The lack of branches might cause some communication problems.
  • Not taking new applications for loans or overdrafts at the moment.

Our verdict

If you’ve made it to this point of the review, you might be wondering: a free business account? For real? Yes, it’s 100% true and, if you’re looking for a way to save money, the Starling Bank business account is hard to beat.

So, are there any catches? Not many, to be fair, but keep in mind that this is still a digital-only bank. You won’t be able to pop into a branch and speak to someone in person, which some consumers may prefer when it comes to business banking. Traditional banks are also able to offer a wider range of products (including, for example, business credit cards). But, if these things are not a big deal for you, Starling’s business account is a solid choice.

It’s free, it’s easy and quick to set up; you can choose between accessing it from the app or from desktop, you can make payments abroad for free, you can link your accounting software and even open a euro account. If you’re a sole trader or the owner of a small business, it’s one of the best available on the market and you should definitely give it a thought.

Promoted
Starling Business Account

Starling Business

  • No monthly fees or fees overseas from Starling Bank
  • Apply in minutes from your mobile
  • Cut down on admin with Quickbooks, Xero & FreeAgent integrations
  • Get real-time payment notifications and categorised transactions
  • Flexible overdraft facility with clear, reasonable rates

Compare Starling against its competitors

Data updated regularly
Name Product Account fee Bank transfers Accounting integrations Non-Sterling transactions Overdraft Account management Key benefits
Cashplus Business Bank Account
Free
£0.20
First 10 payments sent each month FREE
FreeAgent, Xero, Sage, Kashflow, Quickbooks, Clearbooks
2.99%

On invitation
App, Online
Tide
Free
£0.20
Free if both accounts are with Tide
Xero, QuickBooks, FreeAgent, ReckonOne, Kashflow, Sage
Free
App, Online
Register your limited company for free (usually £12) and open a Tide account in one go: choose 'Register a company' from the Tide homepage menu
Starling Business Account
Free
Free
Xero, FreeAgent
Free

Min. 18 months trading to apply
App, Online
Add the new Business Toolkit onto your free Starling account, and get the first month free of charge (RRP £7pcm)
Mettle
Free
Free
Free agent, Xero
Unable to make international payments
App
Comes with a suite of free accounting software to integrate with
Amaiz
£9.99 per month
Free in first month
Free Starter plan available
£0.20
FreeAgent, Xero, Sage, Reckon One, Kashflow, QuickBooks
1%
0.5% in Europe, 1% elsewhere
App, Online
Get your first month FREE
CardOneMoney
£12.50
Free in first 3 months
No monthly account fee for the first three months*

From £0.30
NA
£10
(international transfer out)
App, Online, Telephone
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Business banking accounts ratings

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★★★★★ — Good

★★★★★ — Average

★★★★★ — Subpar

★★★★★ — Poor

Our customer satisfaction scores (“Customers say”) are based on a survey of 250 customers carried out in December 2020.
Learn the details of our methodology and scoring.

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6 Responses

    Default Gravatar
    BenjaminNovember 19, 2019

    Hello,

    Can the business account be accessed by more than one person?

      Avatarfinder Customer Care
      nikkiangcoNovember 20, 2019Staff

      Hi Benjamin,

      Thanks for getting in touch and I hope you are doing well.

      To answer your question above, yes, you are able to set up a Starling business account where more than one person can access it. To get started, please download the Starling app that can be found on their main website. You will see a GET THE APP sign on the upper right-hand side of the page. When clicked, you will be shown a choice to download for Android or iOs. Simply click and you will be able to download the app. The app will carefully guide you step by step to set up your account.

      Hope this helps and feel free to reach out should you need further assistance.

      With care,
      Nikki

    Default Gravatar
    DecJuly 1, 2019

    Hi, can I give read-only access to my account to my Accountant

      Avatarfinder Customer Care
      fayemanuelJuly 2, 2019Staff

      Hi Dec,

      Thanks for contacting Finder.

      I’m afraid that is not possible. It is against company policy that third parties have access to your account. You may also contact Starling Bank to verify this.

      I hope this helps.

      Kind Regards,

      Faye

    Default Gravatar
    AlMarch 12, 2019

    If for example I drop my phone down the loo, I able to access a starling account via laptop or pc?

      Avatarfinder Customer Care
      BellaMarch 13, 2019Staff

      Hi Al,

      Thanks for your inquiry.

      Unfortunately, you cannot access your account via laptop or PC. Please note that Starling account is only available through Smartphones or tablets.

      I hope this helps.

      Kind regards,
      Bella

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