Chase is a relatively new bank in the UK, having launched in 2021. The digital banking brand is owned by global finance giant JPMorgan. By contrast, Kroo has been around since 2016.
Both banks offer a free personal current account that you can manage via a mobile banking app. Chase’s account gained huge popularity through its 1% cashback offer, while Kroo has stood out for paying decent interest on current account balances. We pitted them against each other.
Chase’s current account comes with a blue numberless debit card, with your details stored in the app so only you can see them. Kroo, on the other hand, has a black, contactless card.
Neither bank has branches (Chase only has branches in the US), so you must manage all of your transactions via the app.
Unlike Chase, Kroo offers an overdraft and pays interest of 3.65% on credit balances. However, Chase customers can earn 1% cashback on their spending (up to £15 a month) for the first year, and have access to a saver account paying 4.75% AER.
Both accounts are protected under the Financial Services Compensation Scheme, which means deposits of up to £85,000 per person are covered in the event your bank goes bust. You can also enjoy fee-free spending abroad with either account.
The Kroo and Chase mobile banking apps come with a range of similar features, although there are some important differences. You can easily view transactions with both apps, but Kroo also splits transactions into different spending categories, such as eating out and groceries.
Neither app lets you send money abroad, but you can freeze and unfreeze your card and speak to the customer services teams through the in-app chat feature. Chase also offers a round-ups feature, where your spending is rounded up to the nearest £1 and the spare change is transferred into your round-up account paying 5% AER.
Winner: Tie. The apps have similar features, but while Kroo lets you split transactions into different categories, Chase rounds up your transactions and deposits the difference into a savings account.
Spending abroad on your card is free with both the Kroo and Chase accounts – and there are no limits to this.
You can also withdraw money from an ATM overseas without being charged. However, this is limited to £1,500 a month with Chase, and from 1 May 2025, Kroo customers will only be able to withdraw £200 a month before being charged a 3% fee.
Both Kroo and Chase have a very simple offering of one free current account. There are no joint accounts, no kids’ or teen accounts and no business accounts.
Winner: Tie. There’s nothing to choose between them in this category.
You can apply for both the Kroo and Chase account through their respective apps and your account should be up and running the same day. No credit checks are needed, though you will need to provide a photo of your ID and a selfie.
Your card will be sent out free of charge for both accounts. Both cards will arrive within a few days though Kroo has been known to arrive quicker.
Winner: Tie. The sign-up process is similarly quick and easy for both Chase and Kroo.
Round 6: Customer reviews
On reviews site Trustpilot, Chase has a score of 4.2 out of 5 from over 11,000 reviews. Kroo scores 4.4 out of 5 from 10,500 reviews. These were checked in October 2024.
Customers were happy with Chase’s ease of use, but some complained that the deposit required to earn ongoing cashback is too high.
Many reviews praised the interest paid on current account balances with Kroo, though some complained their accounts had been restricted.
Winner: Kroo. It has a higher rating from a similar number of reviews.
Overall winner: Chase
Chase edges this by virtue of winning 2 categories to 1. The accounts have many similarities in terms of features and both accounts offer fee-free spending abroad. But if we had to pick just one account, we’d hand it to Chase. It offers cashback on spending, a higher overseas cash withdrawal limit and a savings account that sits alongside the current account.
Having said that, Kroo is a worthy contender, with its interest on current account balances a big plus.
We show offers we can track - that's not every product on the market...yet. Unless we've said otherwise, products are in no particular order. The terms "best", "top", "cheap" (and variations of these) aren't ratings, though we always explain what's great about a product when we highlight it. This is subject to our terms of use. When you make major financial decisions, consider getting independent financial advice. Always consider your own circumstances when you compare products so you get what's right for you. Most of the data in Finder's comparison tables has the source: Moneyfacts Group PLC. In other cases, Finder has sourced data directly from providers.
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To make sure you get accurate and helpful information, this guide has been edited by Liz Edwards as part of our fact-checking process.
Rachel Wait is a freelance journalist and has been writing about personal finance for more than a decade, covering everything from insurance to mortgages. She has written for a range of personal finance websites and national newspapers, including The Observer, The Mail on Sunday, The Sun and the Evening Standard. Rachel is a keen baker in her spare time. See full bio
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