Methodology for rating banking apps

Our experts compare banking apps and rank key aspects, as well as giving an overall rating, to indicate how good each app really is.

Our ratings

We rate credit cards using a system of one to five stars.

★★★★★ – Excellent

★★★★★ – Good

★★★★★ – Average

★★★★★ – Subpar

★★★★★ – Poor

How we rank banking apps

We score banking apps across five key areas.

App rating

This is calculated by averaging the app’s rating in the Google Play Store and the App Store.


This is measured in relation to similar apps on the market. Most banking apps are free, so we take into account the additional fees you may incur in certain circumstances, such as weekend fees, overdraft rates and exceeding a withdrawal limit.

Customer service

This is also measured in relation to similar apps on the market. We score this based on our own experts’ use of the product, user feedback, press reports, customer reviews and forum discussions.


Many of our users ask about using banking apps abroad, since a major benefit of many of them is low-cost foreign transactions. We rank this in relation to other apps on the market and take into account the number of available currencies, which countries each app can work in, exchange rates, fees and foreign ATM withdrawals.

Range of features

Some banking apps offer a limited number of features while others offer a wider range, with regular updates and releases. This includes access to features like overdrafts, loans, insurance and savings accounts. We rate these as we know they are important to users.


This is an average of the above five scores, rounded to the nearest half point.

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