Pockit review

Get to know one of the new faces in digital banking, by using our guide to explore the features and fees of Pocket's online current account.

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Pockit
Pockit is an up-and-coming digital banking brand looking to change the way we handle our finances. Moving away from traditional banking systems, Pockit works to deliver all the services given to you by a traditional bank account entirely from your smartphone.

What is Pockit?

Pockit believes “that accounts should be available to all, regardless of income or credit status.” Seeing high-street bank accounts as unreachable for many of the most vulnerable, Pockit provides accessible and affordable prepaid card accounts to anyone regardless of credit history or income. Pockit uses smartphone technology and the best of traditional bank accounts to deliver a service which it hopes will work for everyone.

How does Pockit work?

Apart from the online registration process and the physical card you are sent in the post, Pockit provides all its services directly from your smartphone. The app is simple and functional, streamlining the necessary processes rather than relying on gimmicks, bells and whistles.

The home screen displays your balance, account number and sort code, as well as your most recent transactions. In the app you will be able to:

  • Transfer money: Select whether you want to send money to someone or pay money into your account.
  • View your PIN: Answer your security question and view your pin number one digit at a time.
  • See your statements: A live e-statement which records all payments in and out of your account.
  • Freeze your cards: Block and unblock your cards, especially helpful if you misplace them. You can also replace them if needed.
  • Edit your profile: Amend personal details as necessary.
  • Get support: A collection of FAQs for if you ever get stuck.

You will also be able to earn cashback with Pockit. If you pay with your Pockit card online or instore, you can earn up to 8% cashback at selected retailers. If you upgrade to Pockit Extra, you’ll also earn 1% cashback on your everyday purchases and direct debits (up to £250 spend).

Pockit bank transfers

There are 4 ways you can put money into your account.

  1. Get your wages or benefits paid straight in by your employer or benefits provider– simply give them your account details. You can even get your wages or benefits paid a day early for free.
  2. By bank transfer. Just share your account number and sort code with whoever is transferring the money.
  3. By using a debit card. Simply enter your card details and how much money you want to load into your account.
  4. Pay in with cash at one of over 27,000 PayPoint locations across the UK.

If you’re depositing cash, your funds will transfer into your Pockit account instantly. It can take up to 30 minutes for this to show on your balance and statement. Bank transfers usually take up to 2 hours. However, in some circumstances, they can take up to 3 working days.

In terms of transferring money to someone, it should take around 2 hours for your money to reach the person you’re paying. This is as long as you transfer during normal working hours.

Can Pockit be used abroad?

Travelling with Pockit’s prepaid card is possible, but it wasn’t intended for use abroad. Pockit’s cards are accepted around the world, wherever you see the Mastercard sign. However, unlike some other prepaid cards on the market, Pockit’s come with a hefty charge of 4% when used overseas. If you are looking for a card to travel with it might be better to look elsewhere.

Pockit fees and limits

Pockit offers two different plans. The Standard plan costs £1.99 a month and the Extra plan costs £5.99 a month. Depending on the account you choose, different fees will apply for certain transactions.
The fees below are for a standard plan as a full account holder (you’ll be a full account holder once you’ve verified your ID):

ActionsFees and Limits
Your contactless Pockit MastercardFree – just add £10 or more to qualify
Paying in with cash1.99p
UK national and international transfers99p
UK ATM withdrawals1.49p
Monthly membership fee£1.99
International ATM fee£2.25
Foreign Exchange fee4%
Direct debits99p
Top ups via bank transfer£10,000 per month
Cash deposits£249 at a time
Adding money via debit card£3,000 a month
Withdrawals£250 a time and £5,000 a month

Pockit’s fees are reasonable given its accessibility, but you may be able to find an account with another challenger bank that relies less on fees.

Is Pockit safe?

Security is very important to Pockit, and as such a number of measures are in place to keep your money safe. Registration requires little personal information, making it more difficult to have your identity compromised.

Your account is kept behind a password and a security question must be answered to access your pin and some of the app’s money-handling functions.

However, as Pockit is not a bank your money won’t be protected by the Financial Services Compensation Scheme (FSCS). Instead, Pockit is an agent of PayrNet Ltd which is an electronic money institution authorised by the Financial Conduct Authority (FCA). This means your money must be held in segregated accounts to keep it safe.

Pros and cons of Pockit

Pros

  • Registration takes minutes, can be done on your work break.
  • Contactless Mastercard.
  • Accessible to anyone regardless of income or credit status.
  • Streamlined app.
  • Safe and secure.
  • No overdraft, helps you to avoid debt.
  • Earn cashback on your spending.
  • Choice of plans.

Cons

  • Small charges on many basic card functions.
  • Not registered with the Financial Services Compensation Scheme.
  • Not officially a bank, so you will still need traditional banks for all other financial needs.
  • High fees for using the card abroad.
  • Lack of face-to-face communication may put some people off using Pockit’s services.

Customer service information for Pockit

Email support
Telephone support
In-app or live chat
Contact form
Branch support

Our verdict

Pockit can be an alternative to a traditional current account if you want something more techy or are having a hard time qualifying for one because of a not-so-perfect credit score.

However, Pockit’s fees aren’t especially competitive. Even if you’re having trouble getting a traditional account, you could still qualify for a basic current account (which has all the features of a current account except for overdrafts) or for a current account with a digital bank like Monzo or Starling (they only check your credit score when you apply for an overdraft). All of these charge no monthly fees and offer free ATM withdrawals, transfers and payments in the UK.

All in all, you could still consider Pockit for its slick app and ease of use (and we love the bright yellow branding!), just keep in mind that it isn’t the cheapest kid in town.

Frequently asked questions

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21 Responses

    Default Gravatar
    abdurMarch 25, 2019

    Wow They locked my account for no absolute reasons Ive sent them my Driver licence and they still dont Open my account How disgusting is this taking my money i needed it to pay my rent and now im in debts thanks to you

      AvatarFinder
      nikkiangcoMarch 26, 2019Finder

      Hi Abdur,

      Thanks for getting in touch! We’re bummed to hear this. While our pages review Pockit, for any account issues, please contact them directly. We hope you find a solution regarding this at the soonest possible time.

      Hope this helps!

      Best,
      Nikki

    Default Gravatar
    Mr.March 24, 2019

    How much do you charge when transferring money to a bank account?

      AvatarFinder
      JeniMarch 24, 2019Finder

      Hi Mr. S,

      Thank you for getting in touch with Finder.

      It would cost you 99p to transfer from your Pockit account to someone in the UK or offshore.

      I hope this helps.

      Thank you and have a wonderful day!

      Cheers,
      Jeni

    Default Gravatar
    LaurenFebruary 9, 2019

    Hi! When do the fees for contactless card come off? As I will be using contactless tomorrow and only have enough in my account to cover the two usage of the card.

      AvatarFinder
      JoshuaFebruary 17, 2019Finder

      Hi Lauren,

      Thanks for getting in touch with Finder. I hope all is well with you. :)

      Upon checking, there’s no mention of having the contactless card usage fee removed. You would then need enough fund to use the contactless card. If you want to confirm whether they would remove the fee or not, please get in touch with Pockit’s customer support.

      I hope this helps. Should you have further questions, please don’t hesitate to reach us out again.

      Have a wonderful day!

      Cheers,
      Joshua

    Default Gravatar
    NavtejNovember 14, 2018

    What type identification you want like passport or some other identity?

      AvatarFinder
      joelmarceloNovember 15, 2018Finder

      Hi Navtej,

      Thanks for leaving a question on finder.

      You do not need to provide identification to sign up with Pockit. Pockit is a prepaid card and not covered by the Financial Services Compensation Scheme or FSCS, which means that they did not meet the requirements to be added as a bank account therefore, opening up an account is not as strict like in an actual bank. To sign up, please click on the green “Go to Pockit website” at the top of this page.

      Please send me a message if you need anything else. :)

      Cheers,
      Joel

    Default Gravatar
    MarzenaOctober 25, 2018

    My account has been restricted they closed my account with money on it I don’t have any other banks account to get those money transfer but I will get my I’d in a week time would I be able to get this account working again after providing them with the vaild id

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