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Citizens Bank personal loans review

Low-interest no-fee bank loans with the speed and ease of an online lender — but watch out for poor reviews.’s rating: 3.5 / 5.0


  • Best for good-credit borrowers looking for no fees and hefty APR discounts.
  • Pick something else if you want to work with a lender with better customer reviews.


Min. Loan Amount$5,000
Max. Loan Amount$15,000
APR7.99% to 20.89%
Interest Rate TypeVariable
Loan TermUp to 7 years

First, am I eligible?

You need to meet the following eligibility requirement to qualify for a personal loan from Citizens Bank:

  • Be at least the age of majority in your state
  • Have a strong credit history
  • Be a US citizen or permanent resident of the US or Puerto Rico
  • Have an annual income of $24,000+

Where does Citizens Bank have branches?

Citizens Bank only has branches in eight states:

  • Connecticut
  • Massachusetts
  • New Hampshire
  • New Jersey
  • New York
  • Pennsylvania
  • Rhode Island
  • Vermont

Residents of all other states and Puerto Rico will need to apply through Citizens Bank’s online lending service, Citizens One.


  • Competitive interest rates
  • Loyalty and autopay discounts up to 0.25% each
  • Coapplicants accepted
  • No origination, prepayment or late fees


  • Only has branches in eight states
  • Mixed customer service reviews
  • Website is tricky to navigate

Compare Citizens Bank to top personal loan providers

Name Product Filter Values APR Min. Credit Score Loan Amount
Credible personal loans
2.49% to 35.99%
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Best Egg personal loans
5.99% to 35.99%
$2,000 to $50,000
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PenFed Credit Union personal loans
4.99% to 17.99%
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With over 80 years of lending experience, this credit union offers personal loans for a variety of expenses.

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Citizens Bank reviews and complaints

BBB accreditedYes
BBB ratingB
BBB customer reviews1.07 out of 5 stars, based on 133 customer reviews
BBB customer complaints790
Trustpilot score2.5 out of 5 stars, based on 7 customer reviews
Customer reviews verified as of19 October 2020

Reviews left on online forums and the Better Business Bureau (BBB) are mostly negative. The main complaint: A combination of bad customer service and constant mistakes in online accounts. Several borrowers also claim Citizens Bank continually charges them unexpected and unjustifiable fees that are difficult to challenge.

More about Citizens Bank loans

How can I prequalify with Citizen Bank?

To find out what rates and terms you might qualify for, follow these steps:

How do I apply?

Did you fill out its prequalification form and like what you saw?

You can complete a full Citizens Bank online application in a few short steps:

  1. Visit the Citizens Bank personal loans page and click Apply Now.
  2. Click Start A New Application.
  3. Complete the required fields, read the terms and conditions and submit your application.

What information do I need to apply?

When you apply, have the following information close by to speed up the process:

  • Login info for your Citizens Bank account
  • Social Security number
  • Proof of residence
  • Proof of income

Step-by-step application process with screenshots

What happens after I apply?

You’ll hear back from Citizens Bank in about a day after it pulls a hard credit check — which could temporarily hurt your credit score — and confirms your personal information. If you’re approved for a loan, you may need to submit additional documentation.

If approved, simply follow the instructions to set up a user account and select your loan offer. Carefully read your loan agreement before electronically signing it. Citizens Bank will deposit your loan directly into your checking account, usually within a few days.

If you live outside the states where Citizens Bank has physical branches, the application process with Citizens One is nearly identical. You’ll just be applying through Citizens One instead.

How do repayments work with Citizens Bank?

You’ll be on the hook for monthly repayments with Citizens Bank. Watch your account like a hawk. Get the mobile app if you can, turn on alerts and regularly check in to address any inconsistencies. If you notice anything wrong, take a screenshot and contact customer service as soon as possible.

You might also want to set up autopay — called “auto debit” by the bank — to avoid wrangling with monthly payments and to get a discount on interest. Don’t assume your payment will always go through — technology isn’t perfect. If you’re paying from a Citizens Bank checking account, keep an eye on that, too.

Not sure Citizens Bank is right for you? Compare your other personal loan options with our guide.

Frequently asked questions

Personal loan ratings

★★★★★ Excellent
★★★★★ Good
★★★★★ Average
★★★★★ Subpar
★★★★★ Poor

We analyze top personal loan providers and rate them one to five stars based on factors that are most important to you. These factors include: rates and fees, customer reviews, loan amounts, loan processing and borrower experience.

Read the full methodology of how we rate personal loan providers.

Review by

Anna Serio is a trusted lending expert and certified Commercial Loan Officer who's published more than 1,000 articles on Finder to help Americans strengthen their financial literacy. A former editor of a newspaper in Beirut, Anna writes about personal, student, business and car loans. Today, digital publications like Business Insider, CNBC and the Simple Dollar feature her professional commentary, and she earned an Expert Contributor in Finance badge from review site Best Company in 2020.

Expert review

Citizens Bank is best for borrowers who’ve worked with the lender in the past and haven’t had any issues. Its personal loans come with absolutely zero fees, competitive rates and two chances for discounts on your APR. You can also apply with a coapplicant to help you qualify.

But don’t discount its awful online reputation. If you’ve had troubles with the bank in the past, you might want to stay away.

Not sure about Citizens Bank? Compare other options below.

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