Find out more about ACE-FX's travel money options with our useful guide.

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ACE-FX has three bureau de change branches in the London area; one situated at London Bridge, another in new Canary Wharf’s Canada Place shopping mall and the third most recent bureau de change, in Canary Wharf’s Cabot Place. To cater for those unable to reach their three stores, ACE-FX now runs a postal delivery service for anyone in the UK, with special next day delivery service.

What services does ACE-FX offer?

ACE-FX offers three services:

  1. Cash collection. You can pre-order or pop into a bureau de change to get hard cash.
  2. Cash deliveries. Cash can be delivered to your home via a Royal Mail Tracked delivery.
  3. Pre-paid card. ACE-FX offer a pre-paid card in Pounds, US Dollars or Euros that can be used anywhere the Mastercard symbol is.

View the full list of providers here.

What currencies can I order through ACE-FX?

Here’s a list of the currencies that are available with ACE-FX:

  • East Caribbean Dollar (XCD)
  • Australian Dollar (AUD)
  • Bahraini Dinar (BHD)
  • Barbados Dollar (BBD)
  • Brazilian Real (BRL)
  • Bulgarian Lev (BGN)
  • Canadian Dollar (CAD)
  • Chilean Peso (CLP)
  • Chinese Yuan Renminbi (CNY)
  • Croatian Kuna (HRK)
  • Czech Koruna (CZK)
  • Danish Krone (DKK)
  • Hong Kong Dollar (HKD)
  • Hungarian Forint (HUF)
  • Iceland Krona (ISK)
  • Indian Rupee (INR)
    • Indonesian Rupiah (IDR)
    • New Israeli Sheqel (ILS)
    • Jamaican Dollar (JMD)
    • Japanese Yen (JPY)
    • Jordanian Dinar (JOD)
    • Kenyan Shilling (KES)
    • Malaysian Ringgit (MYR)
    • Mauritius Rupee (MUR)
    • Mexican Peso (MXN)
    • New Zealand Dollar (NZD)
    • Norwegian Krone (NOK)
    • Omani Rial (OMR)
    • Philippine Peso (PHP)
    • Polish Zloty (PLN)
    • Qatari Rial (QAR)
    • Romanian Leu (RON)
    • Russian Ruble (RUB)
    • Saudi Riyal (SAR)
    • Singapore Dollar (SGD)
    • South African Rand (ZAR)
    • South Korean Won (KRW)
    • Swedish Krona (SEK)
    • Swiss Franc (CHF)
    • New Taiwan Dollar (TWD)
    • Thai Baht (THB)
    • Trinidad and Tobago Dollar (TTD)
    • Turkish Lira (TRY)
    • UAE Dirham (AED)
    • US Dollar (USD)
    • Vietnamese Dong (VND)
  • Anguilla (AIA)
  • Antigua And Barbuda (ATG)
  • Australia (AUS)
  • Bahrain (BHR)
  • Barbados (BRB)
  • Brazil (BRA)
  • Bulgaria (BGR)
  • Canada (CAN)
  • Chile (CHL)
  • China (CHN)
  • Croatia (HRV)
  • Czech Republic (CZE)
  • Denmark (DNK)
  • Dominica (DMA)
  • Grenada (GRD)
  • Hong Kong (HKG)
  • Hungary (HUN)
  • Iceland (ISL)
    • India (IOT)
    • Indonesia (IDN)
    • Israel (ISR)
    • Jamaica (JAM)
    • Japan (JPN)
    • Jordan (JOR)
    • Kenya (KEN)
    • Malaysia (MYS)
    • Mauritius (MUS)
    • Mexico (MEX)
    • Montserrat (MSR)
    • New Zealand (NZL)
    • Norway (NOR)
    • Oman (OMN)
    • Philippines (PHL)
    • Poland (POL)
    • Qatar (QAT)
    • Romania (ROU)

      How much can I transfer with ACE-FX?

      The minimum ACE-FX will load on to a prepaid card is £10.

      The maximum balance you can have on the prepaid card is £5,000

      The most you can change at a bureau is £2,500

      How soon can I get my money?

      Your money will be delivered as soon as possible via Royal Mail Special Insured recorded Delivery Service, usually by 1pm the next working day.

      How safe is my money?

      If you are getting money delivered and are not home, a card will be left as the parcel needs to be signed for. The card will let you know where to collect your money from.

      Are there any fees I might have to pay?

      There are fees associated with using the prepaid card that you should be aware of. Make sure you look at the terms and conditions carefully.
      There is also a fee of £4.99 for currency deliveries.

      Customer service information for ACE-FX

      Email support
      Telephone support
      In-app or live chat
      Contact form
      Branch support
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