ACE-FX has three bureau de change branches in the London area; one situated at London Bridge, another in new Canary Wharf’s Canada Place shopping mall and the third most recent bureau de change, in Canary Wharf’s Cabot Place. To cater for those unable to reach their three stores, ACE-FX now runs a postal delivery service for anyone in the UK, with special next day delivery service.
What services does ACE-FX offer?
ACE-FX offers three services:
Cash collection. You can pre-order or pop into a bureau de change to get hard cash.
Cash deliveries. Cash can be delivered to your home via a Royal Mail Tracked delivery.
Pre-paid card. ACE-FX offer a pre-paid card in Pounds, US Dollars or Euros that can be used anywhere the Mastercard symbol is.
The minimum ACE-FX will load on to a prepaid card is £10.
The maximum balance you can have on the prepaid card is £5,000
The most you can change at a bureau is £2,500
How soon can I get my money?
Your money will be delivered as soon as possible via Royal Mail Special Insured recorded Delivery Service, usually by 1pm the next working day.
How safe is my money?
If you are getting money delivered and are not home, a card will be left as the parcel needs to be signed for. The card will let you know where to collect your money from.
Are there any fees I might have to pay?
There are fees associated with using the prepaid card that you should be aware of. Make sure you look at the terms and conditions carefully. There is also a fee of £4.99 for currency deliveries.
Customer service information for ACE-FX
Email support
Telephone support
In-app or live chat
Contact form
Branch support
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Matthew Boyle is a banking and mortgages publisher at Finder. He has a 7-year history of publishing helpful guides to assist consumers in making better decisions. In his spare time, you will find him walking in the Norfolk countryside admiring the local wildlife. See full bio
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