Sainsbury’s was the first UK supermarket to open a bank way back in 1997. It started as a joint venture with Bank of Scotland, before Sainsbury’s took full ownership in 2014, offering a full range of financial products.
In May 2025, NatWest acquired Sainsbury’s Bank’s savings, credit cards and loans business, leaving the bank to focus on insurance products and travel money.
Sainsbury’s has travel money bureaux at various Sainsbury’s supermarkets across the UK. As well as picking up your travel money from the shops, you can also order by phone, online, and delivered to your home.
As you might expect, regular shoppers and Nectar card holders can receive additional points and preferential rates.
What services does Sainsbury’s offer?
Sainsbury’s Bank offers the following travel money services.
Travel Money Card. You can load up to 22 currencies onto a Sainsbury’s Travel Money card and spend in the correct currency for free when you’re overseas.
Currency exchange. Order your travel money online and collect from any Sainsbury’s instore bureau or have it delivered to your home.
Orders for collection at any Sainsbury’s Travel Money bureau are subject to a maximum value of £4,500 per person per day, whereas orders for home delivery are subject to a maximum value of £2,500 per person per day.
All home delivery orders are subject to a minimum order value of £100. There is no minimum order value for orders for collection.
If using the Travel Money card, you can load and hold up to £5,000 on your card at any one time, and up to £30,000 over the course of 12 months. The minimum load amount is £50.
How soon can I get my money?
Orders for collection at a Sainsbury’s Travel Money bureau
If you choose to place a travel money order for collection, you can order up to 14 days in advance from today. You can also order Euros or US Dollars for next day collection. Some locations also offer other currencies for next day collection. The earliest date available will be selectable after you have entered your currency and collection location on the order screen.
Orders for home delivery
If you choose to place an order for delivery to your home, you can select a specific working day for delivery up to 7 days in advance of this delivery date. Please note that Saturday deliveries are not guaranteed. If you have chosen a Monday delivery, Royal Mail may attempt delivering on Saturday. The earliest day you will be able to select for delivery is:
Order Date
Delivery Date
Before 2pm, Monday to Thursday
Next working day
After 2pm, Monday to Wednesday
Two working days later
After 2pm on Thursday, and before 2pm on Friday
Saturday or Monday (no guarantee on Saturday deliveries)
After 2pm on Friday and any time on Saturday and Sunday
Tuesday
If you order a Sainsbury’s Travel Money card, you can usually pick it up the next day in store.
How safe is my money?
Your travel money is insured by Royal Mail Special Delivery. If your order isn’t delivered, contacting Sainsbury’s at the beginning of the dispute process is the best course of action.
Are there any fees I might have to pay?
Home delivery is free for all travel money orders of £500 or more. For orders below £500 the fee is £4.99.
If you’re ordering a Travel Money card, there are no card fees and no fees for using your card in the correct currency. However, if you move funds from one currency to another, a 5.75% foreign exchange fee will apply. There’s also a 2% load fee if you top up in pounds sterling and a £2 per month inactivity fee if you don’t use your card for 2 years.
Customer service information for Sainsbury’s
Email support
Telephone support
In-app or live chat
Contact form
Branch support
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Matthew Boyle is a banking and mortgages publisher at Finder. He has a 7-year history of publishing helpful guides to assist consumers in making better decisions. In his spare time, you will find him walking in the Norfolk countryside admiring the local wildlife.
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