Methodology for savings account ratings
You’ll find customer satisfaction star ratings on some of our savings account reviews. Here’s how we came up with them.
Your reviews and our customer survey
You can see review stars at the top of our review pages, if we’ve received more than 10. These are from consumers just like you who use our site and want to review the products and providers they use. We include responses we’ve received in our annual customer satisfaction surveys. We also show the results of each survey in a league table in guides and in our awards pages.
In December 2023, we ran a customer satisfaction survey on savings accounts. 750 people answered and told us how happy they are with their current account provider. We’ve turned their answers into a star rating of between 1 and 5 and we show this in our annual league table of bank account providers.
★★★★★ – Excellent
★★★★★ – Good
★★★★★ – Average
★★★★★ – Subpar
★★★★★ – Poor
Customer satisfaction score methodology
The survey asked respondents how satisfied they are with their current account on a scale from 1 to 5, and also whether they would recommend it to a friend or not.
We turned the answers into an overall star rating that takes into account:
- How many people would recommend the account vs how many people wouldn’t. If you say you’d recommend your bank to a friend when sitting at the pub in front of a pint, it must mean it’s really good (the bank, not the pint). This forms 50% of our customer satisfaction rating.
- How many people rated a provider five out of five. Wow, five out of five? This counts for 25% of our customer satisfaction rating.
- The average score each current account provider got. This tells us if a bank offers quite a solid service even though it doesn’t have loads of top ratings… or if it’s just not that great. This parameter forms the last 25% of our overall customer satisfaction score.
More resources on Finder
More guides on Finder
-
Revolut savings review
Revolut now offers savings accounts to its customers, known as Savings Vaults. You can get interest of paid daily, but the rate depends on which level of account you have. Find out whether Savings Vaults are a good option for your spare cash.
-
NatWest Digital Regular Saver account review
Get into the savings habit with the NatWest Digital Regular Saver account.
-
Starling Bank savings review
Discover more about Starling Bank’s savings range, including its newly launched 1-Year Fixed Saver and its popular Savings Spaces.
-
Chase Saver account review
Discover more about the Chase Saver account, including how the boosted rate works and whether it’s worth it.
-
Hargreaves Lansdown Active Savings review
Find out how the Active Savings product from Hargreaves Lansdown works and how you can use it to manage several savings accounts in one place.
-
Halifax savings rates review, from savings accounts to ISAs
Whatever you’re saving for, find the right Halifax savings account for you. Our detailed guide walks you through which of Halifax’s savings accounts is for you.
-
Marcus savings accounts
Goldman Sachs has launched its savings bank Marcus in the UK. Our review covers the features of its easy-access savings account vs the competition.
-
first direct savings accounts and interest rates
An overview of the savings accounts on offer from first direct. Whether you’re looking to save big or small, take a look at first direct’s savings options.
-
AA savings accounts overview
Find out more about the breakdown specialists, and see if they can provide you with the right savings account.
-
Best cash ISA rates UK 2025
A cash ISA is a savings account where you never pay tax on the interest. Use our comparison table to find the best ISA rates – whether you want to lock cash in for a set time or keep it easy access.