Methodology for savings account ratings
You’ll find customer satisfaction star ratings on some of our savings account reviews. Here’s how we came up with them.
Your reviews and our customer survey
You can see review stars at the top of our review pages, if we’ve received more than 10. These are from consumers just like you who use our site and want to review the products and providers they use. We include responses we’ve received in our annual customer satisfaction surveys. We also show the results of each survey in a league table in guides and in our awards pages.
In December 2023, we ran a customer satisfaction survey on savings accounts. 750 people answered and told us how happy they are with their current account provider. We’ve turned their answers into a star rating of between 1 and 5 and we show this in our annual league table of bank account providers.
★★★★★ – Excellent
★★★★★ – Good
★★★★★ – Average
★★★★★ – Subpar
★★★★★ – Poor
Customer satisfaction score methodology
The survey asked respondents how satisfied they are with their current account on a scale from 1 to 5, and also whether they would recommend it to a friend or not.
We turned the answers into an overall star rating that takes into account:
- How many people would recommend the account vs how many people wouldn’t. If you say you’d recommend your bank to a friend when sitting at the pub in front of a pint, it must mean it’s really good (the bank, not the pint). This forms 50% of our customer satisfaction rating.
- How many people rated a provider five out of five. Wow, five out of five? This counts for 25% of our customer satisfaction rating.
- The average score each current account provider got. This tells us if a bank offers quite a solid service even though it doesn’t have loads of top ratings… or if it’s just not that great. This parameter forms the last 25% of our overall customer satisfaction score.
More resources on Finder
More guides on Finder
-
Chase Saver account review
Find out whether the Chase Saver account is the best place for your savings.
-
Monzo savings review
By bringing together competitive interest rates and smart app features, Monzo makes a great choice for small savers. Here’s how Monzo savings accounts work.
-
HSBC savings accounts and rates
Check out the savings accounts on offer from HSBC. We walk you through the various types of account, and explain which one might be best for you or your kids.
-
Halifax savings rates review, from savings accounts to ISAs
Whatever you’re saving for, find the right Halifax savings account for you. Our detailed guide walks you through which of Halifax’s savings accounts is for you.
-
Tesco Bank savings rates
Learn about the savings options at Tesco Bank, from ISAs to fixed rate savings. We highlight Tesco Bank savings accounts’ features and pros and cons.
-
Santander savings accounts
Our guide to Santander’s savings accounts. From ISAs to regular savings, from fixed-term to junior saving accounts, Santander might have the option for you.
-
Yorkshire Building Society savings accounts and interest rates
Yorkshire Building Society offers a range of savings accounts. If you’re looking to save, see our guide for more.
-
Nationwide savings account rates compared
Nationwide’s savings account options explained. Whether you’re happy to tie up your money or need instant access, we’ve covered the options.
-
Best Post Office savings account rates evaluated
Read about the Post Office and the savings accounts they offer. Find out more about the services Post Office Money provide, and see if they are right for you.
-
Barclays savings rates
Whatever you’re saving for, big or small, Barclays Bank offers a full range of savings accounts. Our guide takes you through the full range.