Why did Remitly cancel my transaction?

Remitly may have cancelled your transaction for a variety of reasons, including: You had insufficient funds in your bank account to pay for the transaction. Your account or transaction was flagged for suspicious activity. The name on your account didn't match your payment details. The recipient's bank refused the transaction. Contact Remitly support to find out the next steps needed to complete your transaction.

How does Remitly make money?

Remitly makes money in two ways: Fees: Remitly charges a fee to use its money transfer service. Mid-market markup: Remitly makes a small percentage on transfers by adding a margin to the mid-market rate.

What currencies can I send with Remitly?

Remitly transfers can be received in more than 170 countries, while users in 28 countries can send transfers. You can check out the full list here , but the following are some of the most popular: EUR Euro INR Indian rupee CNY Chinese yuan EGP Egyptian pound KES Kenyan shilling BDT Bangladeshi taka PHP Philippine peso PLN Polish zloty

What do I need to sign up for Remitly?

Sending money with Remitly will require the following documentation and information: Contact information. Your full name and contact information are needed. If you're transferring money from your bank account, you'll also need your banking information. Proof of ID. A government-issued ID, such as a driver's licence or passport. Recipient information. Be prepared with your recipient's name and contact information. If you're transferring to a bank account, you'll also need their bank name, SWIFT code and account number. Payment method. A valid method of payment is necessary for all transfers. Online transfers can be paid for through a bank account, credit card or debit card. For in-person transfers, you can also pay with cash.

What is a transfer with Remitly like?

Signing up with Remitly was straightforward and took us less than five minutes total. I had all of my information on hand and ready to go before signing up, including a photo of the front and back of my driver's licence. Here are some key takeaways: Did I have to interact with customer service? No, everything was done through the website automatically. How long did it take? The entire process took less than five minutes. It helped that I already had photos of the front and back of my driver's licence saved on my computer. What was unexpected? The rates offered to new customers are different than the standard rates offered by Remitly, so chances are your first transfer will be cheaper than future transfers.

How can I track my Remitly transfer?

To track your Remitly transfer you'll need to log into your account or contact customer service by phone. Through the app: Open the Remitly app and log in to your profile. Your most recent transfers will be included in the Home tab. Online: To track your Remitly transfer online, log in to your account and look for the Transfer history section on the page. This section will display the status of past and current transfers. By phone, email or chat: To track by phone, email or chat you'll provide the customer service representative with details of your transfer, including the amount sent, the destination and personal information about your account.

Is there a Remitly app?

Yes, Remitly has an app on both Google Play and the App Store. The app makes it possible to do the following: Log in using biometrics. Both face and fingerprint recognition can be used to log in. Check Remitly exchange rates on the go. Current currency exchange rates and fees can be found in the app. Share order details with your contacts. Sending key order information to your recipient can be done with just a few taps.

Review: Remitly money transfers

7.5

Finder Score

Great

Go to site

Fees (pay by bank transfer): From £0
Minimum transfer amount: £1

Our verdict

Enjoy quick, easy money transfers with competitive exchange rates and straightforward fees.

Remitly is a solid option if you need to send money to one of the 100 countries it operates in and you can choose express delivery if your transfer is urgent. Your recipient also doesn’t need to have a bank account as cash pickups, mobile wallets and home delivery are available in some countries alongside bank transfers. Another big plus to Remitly is its delivery promise - if your transfer doesn’t arrive on time, your fees will be returned.

But there are low maximum limits to how much you can send and there aren’t any forex tools to help your money go further. Remitly’s exchange rates are also inconsistent with the markup varying depending on the country and the delivery speed.

Pros

Diverse delivery options
Large network
Delivery guarantee
Large network of 170 countries
Rewards scheme

Cons

Inconsistent exchange rate margins
Low maximum limits
High fees for faster transfer methods

Details

Product details

Product Name	Remitly
Pay by	Credit card, Debit card, Bank transfer
Receiving options	Cash pickup location, Bank account, Mobile wallet, Home delivery
Customer service	Phone, Live chat
Available currencies	ALL, AMD, ARS, AUD, AZN, BAM, BBD, BDT, BGN, BHD, BIF, BMD, BND, BOB, BRL, BSD, BTN, BWP, BYN, BZD, CAD, CDF, CHF, CLP, CNY, COP, CRC, CVE, CZK, DJF, DKK, DOP, DZD, EGP, ERN, ETB, EUR, FJD, GEL, GHS, GIP, GMD, GNF, GTQ, GYD, HKD, HNL, HTG, HUF, IDR, ILS, INR, ISK, JMD, JOD, JPY, KES, KGS, KHR, KMF, KRW, KWD, KYD, KZT, LAK, LBP, LKR, LRD, LSL, MAD, MDL, MGA, MKD, MMK, MNT, MOP, MRU, MUR, MVR, MWK, MXN, MYR, MZN, NAD, NGN, NIO, NOK, NPR, OMR, PEN, PGK, PHP, PKR, PLN, PYG, QAR, RON, RSD, RUB, RWF, SAR, SBD, SCR, SEK, SGD, SOS, SRD, THB, TJS, TMT, TND, TOP, TRY, TTD, TWD, TZS, UAH, UGX, USD, UYU, UZS, VND, VUV, WST, XAF, XCD, XOF, ZAR, ZMW, SLE
Bank account required?	Yes
Personal account manager?	No

How much are Remitly’s transfer fees?

Remitly’s fees and exchange rates in the UK vary depending on the following:

Amount. The amount you send may change the fee you are charged.
Destination. Sending money to popular destinations is often cheaper than sending it to more remote locations.
Payment. Paying with a bank account is usually the cheapest.
Speed. Remitly offers two transfer speeds: Express and Economy.

Sending money from the UK to Canada

Remitly’s fees can vary based on the country you send from and to. For example, as of June 2026, transfers sent from the UK to Canada have a flat fee of £1.99 – though this is waived for your first transfer.

How are Remitly’s exchange rates?

Remitly updates its exchange rates daily to align with exchange rates on global markets, locking in the exchange rate you see at the beginning of your transactions.

For some countries, you’ll find weaker exchange rates than those of competitors in the UK. It’s best to compare the displayed rate on Remitly with the current interbank rate to calculate the size of the margin charged. You can then use this as a benchmark for comparing the rates of other money transfer providers.

New customers at Remitly

Every new customer in the UK gets a special offer on their first transfer with Remitly, which typically offers you stronger exchange rates and no fees for your first transfer. Even if you aren’t considering using Remitly consistently over time, taking advantage of its new customer promotions can be an easy way to potentially save money on a one-off transfer in its network.

What are the ways I can send money abroad with Remitly?

Remitly offers a wide range of delivery options in the UK that are dependent on your sending destination. Remitly’s delivery methods include:

Bank deposit. Funds will be sent directly to your recipient’s bank account.
Cash pickup. You can opt for the funds to be delivered to a cash pickup location. Just be sure that your recipient brings an ID that matches the name on the transfer.
Mobile money. There is also the option to have funds delivered to a mobile wallet – Remitly works with a number of mobile wallet providers in other countries to allow this.
Home delivery. Some countries also allow you to send physical cash to the recipient’s door.
Debit card deposit. You can choose to send funds directly to a supported Visa or Mastercard debit card.
WhatsApp. In some cases, you can send money directly to your recipient via WhatsApp.

How to send a money transfer with Remitly

You can send money quickly from your computer or the Remitly app in the UK by completing the following steps.

What are Remitly’s payment options?

You can only make one-off international money transfers with Remitly in the UK, and you can pay using the following methods:

Debit or credit card. Funds are sometimes available in minutes but can be subject to a 3% fee charged by your credit card company if using a credit card.
Bank account. Typical transfer speeds are three to five days, but these can also be subject to delays from bank holidays.

How long does an international transfer with Remitly take?

Transfer speeds will depend on the amount of fees you are comfortable paying and how quickly you need it to arrive.

Express – as little as a few minutes
If you pay for your transfer with a credit or debit card and select the Express option, your transfer could arrive in as little as a few minutes. However, you will pay a higher fee and your credit card provider could also charge you a cash advance fee and interest, further increasing the cost of your total transfer.
Economy – Up to five business days
Remitly’s Economy option is the cheaper of the two options. Transfers through Economy will be slower, but you’ll almost always get a better exchange rate and fewer fees than with Express.

Transfers typically take

1 to 5 days

How much can I send with Remitly?

You can transfer up to £75,000 per time from the UK with Remitly. However, some countries and delivery locations limit the total amount your recipient can get per transfer or over time – this could be lower than the £75,000 limit.

Is Remitly safe to use?

Remitly safeguards your money in a variety of ways:

Registering with regulatory agencies in the UK, Ireland, Canada and the US.
Protecting all transactions with 256-bit SSL encryption.
Monitoring accounts for suspicious activity manually and automatically.
Verifying new accounts to protect users from fraud.
Offering a 100% satisfaction money-back guarantee if your transfer arrives late.

Compare money transfer services

Want to compare Remitly with other services side-by-side?

How are Remitly’s reviews?

Ratings accurate as of June 2026

Trustpilot score	4.6 out of 5, based on more than 113,000 customer reviews
Apple App Store	4.9 out of 5, based on 2.6 million customer reviews
Google Play	4.8 out of 5, based on 1.55 million customer reviews

Bottom line

If the country you want to send to is supported, Remitly is worth checking out. With its two-speed system, it makes the choice of speed versus fees a straightforward one. However, it is always a great idea to compare your options before making any transfer since you never know how much fees and exchange rates have changed.

Frequently asked questions

Remitly may have cancelled your transaction for a variety of reasons, including:
- You had insufficient funds in your bank account to pay for the transaction.
- Your account or transaction was flagged for suspicious activity.
- The name on your account didn't match your payment details.
- The recipient's bank refused the transaction.
Contact Remitly support to find out the next steps needed to complete your transaction.
Remitly makes money in two ways:
- Fees: Remitly charges a fee to use its money transfer service.
- Mid-market markup: Remitly makes a small percentage on transfers by adding a margin to the mid-market rate.
Remitly transfers can be received in more than 170 countries, while users in 28 countries can send transfers. You can check out the full list here, but the following are some of the most popular:
- EUR Euro
- INR Indian rupee
- CNY Chinese yuan
- EGP Egyptian pound
- KES Kenyan shilling
- BDT Bangladeshi taka
- PHP Philippine peso
- PLN Polish zloty
Sending money with Remitly will require the following documentation and information:
- Contact information. Your full name and contact information are needed. If you're transferring money from your bank account, you'll also need your banking information.
- Proof of ID. A government-issued ID, such as a driver's licence or passport.
- Recipient information. Be prepared with your recipient's name and contact information. If you're transferring to a bank account, you'll also need their bank name, SWIFT code and account number.
- Payment method. A valid method of payment is necessary for all transfers. Online transfers can be paid for through a bank account, credit card or debit card. For in-person transfers, you can also pay with cash.
Signing up with Remitly was straightforward and took us less than five minutes total. I had all of my information on hand and ready to go before signing up, including a photo of the front and back of my driver's licence. Here are some key takeaways:
- Did I have to interact with customer service? No, everything was done through the website automatically.
- How long did it take? The entire process took less than five minutes. It helped that I already had photos of the front and back of my driver's licence saved on my computer.
- What was unexpected? The rates offered to new customers are different than the standard rates offered by Remitly, so chances are your first transfer will be cheaper than future transfers.
To track your Remitly transfer you'll need to log into your account or contact customer service by phone.
- Through the app: Open the Remitly app and log in to your profile. Your most recent transfers will be included in the Home tab.
- Online: To track your Remitly transfer online, log in to your account and look for the Transfer history section on the page. This section will display the status of past and current transfers.
- By phone, email or chat: To track by phone, email or chat you'll provide the customer service representative with details of your transfer, including the amount sent, the destination and personal information about your account.
Yes, Remitly has an app on both Google Play and the App Store. The app makes it possible to do the following:
Log in using biometrics. Both face and fingerprint recognition can be used to log in.
Check Remitly exchange rates on the go. Current currency exchange rates and fees can be found in the app.
Share order details with your contacts. Sending key order information to your recipient can be done with just a few taps.

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