Xoom money transfer review

Our Verdict

Xoom is PayPal’s answer to global money transfers and an easy next step if you already have a PayPal account. Depending on the country, you can even choose how your funds reach your recipient, be it bank account, debit card, cash pick up or even straight to their home. This is what makes Xoom hugely convenient.

However, what you gain in ease is lost on costs as you’ll be saddled with Xoom’s poor exchange rates and additional transfer fees. And these costs vary widely between currencies and where you’re based. All in all, Xoom seems much less appealing when compared to other specialist transfer services.

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Xoom’s exchange rates and fees

The total cost of a Xoom transfer varies between online and agent locations. But for online money transfers made from the UK, fees depend on the following:

• Payment. Paying by bank transfer is the cheapest option while paying by credit card will have higher fees. Additional cash advance fees may also be charged to your credit card.
• Recipient’s location. Fees depend on where you’re sending the money.
• Amount. Different fees are charged based on how much you’re sending.
• Delivery. To send cash, fees are generally higher, while receiving money to a bank account is often less expensive.

You can send money from the UK to over 150 countries using Xoom. Here’s an example of the different fees you might see if you sent a £1,000 bank transfer to a recipient in the following countries:

Fees are accurate as of 6 July 2022.

Xoom’s exchange rate changes depending on the amount of money you’re sending. Use Xoom’s fees and exchange rate calculator to see the fees that apply to your transfer destination and amount.

How long does a Xoom transfer take?

Turnaround time on your Xoom transfer depends on how you pay and how the money is received:

• Fastest option – nearly instant

  Pay for your transfer with a credit card, debit card or PayPal balance. You’ll pay more in fees, but your money arrives in as little as 15 minutes, if not instantly. Your credit card might charge you an additional cash advance fee, increasing the cost of your total transfer. Some destinations may take longer to receive money from the UK even when paying by credit or debit card.

• Cheapest option – up to 4 business days

  Using a bank account to pay for your transfer is often the cheapest way to send money, but it’s the slowest. Sending money to your recipient’s bank account may also delay the transfer time.

What currencies can I send with Xoom?

Xoom can send to more than 150 countries and territories worldwide. Xoom can be sent from residents in the UK, Canada, the United States and select countries in Europe. Some of the popular currencies that Xoom supports include the following:

• Euro (EUR)
• Australian dollar (AUD)
• US dollar (USD)
• Chinese yuan (CNY)
• Pakistani rupee (PKR)
• Indian rupee (INR)
• Kenyan shilling (KSH)
• New Zealand dollar (NZD)

What are Xoom’s sending limits?

Xoom separates accounts into 3 levels based on how much verification you’ve given. For UK residents, it looks like this:

Is PayPal Xoom?

Xoom is owned and operated by PayPal. Users in the UK who already have and use PayPal accounts can integrate their existing accounts into Xoom to send money around the world. Recipients of Xoom transfers do not need to create a PayPal account to receive money.

Review of PayPal’s fees and how it works

Is Xoom safe?

Xoom’s parent company, PayPal, is one of the most well-known payment systems. Xoom has additional measures to protect your money while using the service:

• Encryption: Xoom uses 128-bit data security encryption for its entire website.
• Regulation: Xoom shares all the same regulations and licences held by PayPal.
• Money-back guarantee: Xoom guarantees that your money will be received by your recipient and if it isn’t, the transaction will be refunded in full.

Xoom reviews

Reviews accurate as of April 2024.

What payment methods does Xoom accept?

Xoom transfers can be paid for in a few different ways when sent from the UK, including:

• Bank account transfer
• Credit or debit card
• PayPal balance

Each payment method may have different fees depending on your sending destination, but overall paying with a bank account or PayPal balance is the cheapest option.

How do I send money through Xoom?

Before you can send funds with Xoom, you must register for a free account with your personal contact information. You’ll need to upload a recent bank statement and a government-issued ID, like a driving licence or passport, if you want to send higher amounts.

Steps to send a money transfer with Xoom

• Step 1. Go to your My Account page and click the Quick Send tab.

  

• Step 2. Choose the country you're sending money to and click Continue on the next page.

  

• Step 3. Enter the amount of money to send. You'll see how much your recipient will get in the other currency.

  

• Step 4. See how your money will be transferred (for example, a bank transfer).

  

• Step 5. Choose your payment method.

  

• Step 6. Enter your recipient's bank account information.

  

• Step 7. Complete your contact information, including your name, phone number and address.

  

• Step 8. Enter your payment information, then click the 'Continue to Review' button. Review your transfer details and complete your transfer.

  

What do you need to send money through Xoom?

• Amount to be sent and currency it will be converted to
• A valid payment method – credit card, debit card or bank account
• The recipient’s name, address and bank name and account number
• Your phone number and address

Is there a Xoom app?

Xoom has an app on both Google Play and App Store. The app makes it possible to:

• Quick send. Use existing contacts to quickly send money with a few swipes and taps.
• Track orders. The status of your transfer is quickly accessible through the app.
• See fees and exchange rates. An in-app fee and exchange rate calculator helps you determine the cost of your next transfer through Xoom.

Ratings accurate as of April 2024

More on the best money transfer apps

Bottom line

Xoom’s money transfer options are worth considering when you need to send money overseas from the UK. Just make sure you compare its services with those of a number of other providers before deciding on the right money transfer company to handle your transactions.

Frequently asked questions

• What are the ways I can send money with Xoom?

  For most destinations, Xoom transfers can only be delivered to bank accounts or for cash pick-up.

• Can I use Xoom to send money for business purposes?

  No, Xoom is only available for person-to-person remittance transfers.

• Can I schedule a money transfer in advance?

  Yes. Xoom offers a variety of scheduling options to allow you to set up future transfers and recurring transactions.

• How can I track my transfer?

  You can opt to receive text updates or email notifications. Alternatively, you can review the transfer status on the Xoom platform or by calling Xoom's support team on 020 7949 4440. Most transfers are completed within a few minutes, but it may take up to 4 business days.

• How do I cancel my transfer?

  Cancellations are easy and don't require a fee. To cancel a request, either log in to your Xoom account and go to the Track my transaction page or call Xoom's customer service team for free on 020 7949 4440.

  Transfers that have not been deposited, picked up, delivered or paid to your recipient may be cancelled. Refunds generally take 3 business days to be issued and from 1 to 4 business days to be processed and deposited or credited to your account or card, respectively.