Transfer tracking. You’ll receive a text message when your money arrives. Xoom will also email you and your recipient to keep you both informed of the transfer’s progress. You can log on to your account any time and track the transaction there, or call customer service and receive an update from a live representative.
Money-back guarantee. Xoom offers a money-back guarantee to refund your transaction in full if the money you send doesn’t arrive to your recipient.
24/7 support. Phone and email support is available 24 hours a day, seven days a week, if you need help with a transaction.
What to be aware of with Xoom
Requires government-issued ID. You’ll need to upload a government-issued ID, like a driving licence or a passport, and a recent bank statement to send money.
No live chat option. Though you can call or email Xoom for 24/7 customer support.
Exchange rate markup and fees. Xoom adds a markup on the mid-market rate and charges additional fees.
Xoom’s exchange rates and fees
The total cost of a Xoom transfer varies between online and agent locations. But for online transfers, fees depend on:
Payment. Paying by bank transfer is the cheapest option while paying by credit card will have higher fees. Additional cash advance fees may also be charged to your credit card.
Recipient’s location. Fees depend on where you’re sending to.
Amount. Different fees are charged based on how much you’re sending.
Delivery. To send cash, fees are generally higher, while receiving money to a bank account is often less expensive.
Here’s an example of the different fees you might see if you sent a £1,000 bank transfer to a recipient in the following countries:
Bangladesh, India, Nigeria, Pakistan, Philippines, Sri Lanka
Australia, China, France, Germany, Poland, Spain, USA
Ghana, Jamaica, Kenya, UAE, Uganda
Accurate as of 23 September 2020.
Use Xoom’s Fees and Exchange Rate Calculator to see the fees that apply to your transfer destination and amount.
How long does a Xoom transfer take?
Turnaround time on your Xoom transfer depends on how you pay and how the money is received:
Fastest option – nearly instant
Pay for your transfer with a credit card, debit card or PayPal balance. You’ll pay more in fees, but your money arrives in as little as 15 minutes, if not instantly. Your credit card might charge you an additional cash advance fee, further increasing the cost of your total transfer. Some destinations may take longer to receive money, even when paying by credit or debit card.
Cheapest option – up to 4 business days
Using a bank account to pay for your transfer is often the cheapest way to send money, but it’s the slowest. Sending money to your recipient’s bank account may also delay the transfer time.
What currencies can I send with Xoom?
Xoom can send to more than 150 countries and territories worldwide. Xoom can be sent from residents in the UK, Canada, the United States, and select countries in Europe. You can look at the full list of currencies here, but some of the popular currencies that Xoom supports include:
Australian dollar (AUD)
US dollar (USD)
Nigerian naira (NGN)
Chinese yuan (CNY)
Indian rupee (INR)
Kenyan shilling (KSH)
New Zealand dollar (NZD)
What are Xoom’s sending limits?
Xoom separates accounts into three levels based on how much verification you’ve given. For UK residents, it looks like:
Required information and documents
Email and phone number
Driving licence or passport to verify your identity
Utility bill to verify your address
Driving licence or passport to verify your identity
Utility bill or another proof of address and a bank statement
Plus additional information at Xoom’s request
Is PayPal Xoom?
Xoom is a PayPal service, and is owned and operated by PayPal. Users who already have and use PayPal accounts can integrate their existing accounts into Xoom to send money around the world. Recipients of Xoom transfers do not need to create a PayPal account in order to receive money.
Xoom’s parent company, PayPal, is one of the most well-known payment systems. Xoom has additional measures to protect your money while using the service:
Encryption: Xoom uses 128-bit data security encryption for its entire website.
Regulation: Xoom shares all the same regulations and licences held by PayPal.
Money-back guarantee: Xoom guarantees that your money will be received by your recipient, and if it isn’t the transaction will be refunded in full.
Reviews accurate as of 23 September 2020.
4.5 out of 5 – based on 21,560 customer reviews
7 out of 10 – based on staff reviews
Case study: Our experience transferring money with Xoom
Here’s what we found when we sent live transfers to Mexico and France through Xoom:
We paid low fees and received competitive rates within 2.4% of the mid-market rate on average, with rates updated multiple times a day.
Our transfer to France arrived ahead of schedule, while our funds were deposited into our recipient’s Mexican bank account within 24 hours.
Xoom’s easy-to-use website allowed us to sign up and initiate a transfer in just about 3.5 minutes.
What payment methods does Xoom accept?
Xoom transfers can be paid for in a few different ways when sending from the UK, including:
Bank account transfer
Credit or debit card
Each payment method may have different fees depending on your sending destination, but overall paying with a bank account or PayPal balance tends to be the cheapest option.
How do I send money through Xoom?
Before you can send funds with Xoom, you must register for a free account with your personal contact information. You’ll need to upload a government-issued ID, like a driving licence or passport, and a recent bank statement if you want to send higher amounts.
Steps to send a money transfer with Xoom
What do you need to send money through Xoom?
Amount to be sent and currency it will be converted to
A valid payment method – credit card, debit card or bank account
The recipient’s name, address and bank name and account number
Your phone number and address
Is there a Xoom app?
Xoom has an app on both Google Play and the App Store. The app makes it possible to:
Quick send. Use existing contacts to quickly send money with a few swipes and taps.
Track orders. The status of your transfer is quickly accessible through the app.
See fees and exchange rates. An in-app fee and exchange rate calculator will help you determine the cost of your next transfer through Xoom.
Xoom’s money transfer options are worth considering when you need to send money overseas. Just make sure you compare its services with those of a number of other providers before deciding on the right money transfer company to handle your transactions.
How does Xoom compare to other services?
Table: sorted by a combination of service offering and the amount your recipient will receive
Disclaimer: Exchange rates change often. Confirm the total cost with the provider before transferring money.
Frequently asked questions
What are the ways I can send money with Xoom?
For most destinations, Xoom transfers can only be delivered to bank accounts or for cash pickup.
Can I use Xoom to send money for business purposes?
No, Xoom is only available for person-to-person remittance transfers.
Can I schedule a money transfer in advance?
Yes. Xoom offers a variety of scheduling options to allow you to set up future transfers and recurring transactions.
How can I track my transfer?
You can opt to receive text updates or email notifications. Alternatively, you can review the transfer status on the Xoom platform or by calling Xoom’s support team on on 020 7949 4440. Most transfers are completed within a few minutes, but it may take up to four business days.
How do I cancel my transfer?
Cancellations are easy and don’t require a fee. To cancel a request either log in to your Xoom account and go to the Track my transaction page or call Xoom’s customer service team for free on 020 7949 4440.
Transfers that have not been deposited, picked up, delivered or paid to your recipient may be cancelled. Refunds generally take three business days to be issued and one to four business days to be processed and deposited or credited to your account or card, respectively.
Zak Killermann is a writer at Finder. He’s ghostwritten hundreds of articles on fintech, finding his love for publication at St. Cloud State University. Traveling internationally for nearly half his life — and getting burned once by an OTC money exchange — Zak's vowed not to settle for anything short of the mid-market rate again.
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