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You can apply for a mortgage or make general mortgage queries online, by calling 0800 096 9527 or by filling out the callback form on natwest.com.
You’ll need to supply proof of identity, proof of address, details about the property you wish to buy, plus evidence of your regular income and outgoings. This will include three months’ worth of payslips and bank statements, plus details of any existing debt or loan agreements.
You must be at least 18 years old, and no older than 70 when the mortgage term is due to end (or 80, if it’s a buy-to-let mortgage).
All applicants are subject to an affordability assessment and credit check. If you’ve suffered a bankruptcy or an IVA in the past six years, you’ll be declined.
NatWest came third in our latest mortgages customer satisfaction survey, with a score of 4.5 out of 5 stars and 88% of its customers saying they’d recommend the brand. Survey respondents praised NatWest’s easy-to-use app and the excellent customer service, as well as the range of products available.
Here is some of the feedback we got from NatWest mortgage customers:
“Easy to use website, good communication.”
“Great customer service, never had any problems.”
“Excellent customer service, very friendly and approachable attitude, and great range of products”
“Easy management via app and website, remortgaging is easy and fully electronic.”
“Efficient, good communication, reliable.”
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