RBS mortgage reviews
The Royal Bank of Scotland offers a competitive range of fixed rate mortgages.
Royal Bank of Scotland, commonly abbreviated as RBS, is one of the retail banking subsidiaries of NatWest Group. You’ll usually find that RBS and NatWest have the same products in their ranges, just reskinned with the relevant logo. RBS has around 700 branches – mostly in Scotland, but also in a few larger towns and cities throughout England and Wales.
We've teamed up with L&C Mortgages to help you compare live rates from over 80 lenders.
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Think carefully before securing debts against your home. Your home may be repossessed if you do not keep up repayments on your mortgage.
How do I apply for an RBS mortgage?
You can get started on the RBS site, or you can call 0800 056 0567 (Monday to Saturday). Through either channel, you can request a video call with an RBS mortgage specialist. Alternatively you can head to a branch.
Who can access 95% mortgages through RBS?
You’ll need to be buying a house (in other words not just remortgaging) that you plan to live in. It can’t be a new-build and it must be valued at no more than £600,000.
RBS mortgages customer reviews
In our 2024 customer satisfaction survey, RBS scored 4 out of 5 stars with 88% of its customers saying they’d recommend the brand to a friend.
Customers in our survey praised RBS’ reliable service, however customers left mixed reviews when it came to customer service. Several customers felt that RBS provided “excellent customer service”, but some customers felt “unsupported”.
Here is some of the feedback we got from RBS mortgage customers:
“Reliable and approachable.”
“They are trustworthy and always make sure I know what I am paying and how changes will affect me.”
“They sorted out my mortgage for me, they were very helpful and I like the app where you can check your mortgage rates, payments etc.”
Representative example
A mortgage of £225,134 payable over 24 years, initially on a fixed rate until 30/09/26 at 4.88% and then on a variable rate of 6.99% for the remaining 22 years would require 26 payments of £1328.29 followed by 262 payments of £1,593.54. The total amount payable would be £453,042 made up of the loan amount plus interest (£226,909) and fees (£999). The overall cost for comparison is 6.8% APRC representative.
A mortgage of £225,134 payable over 24 years, initially on a fixed rate until 30/09/26 at 4.88% and then on a variable rate of 6.99% for the remaining 22 years would require 26 payments of £1328.29 followed by 262 payments of £1,593.54. The total amount payable would be £453,042 made up of the loan amount plus interest (£226,909) and fees (£999). The overall cost for comparison is 6.8% APRC representative.
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All user-submitted reviews must meet our review guidelines. These set out our standards and expectations, including that the review is from by a genuine user of the relevant product or service and that it is honest, authentic and respectful. We explicitly prohibit fake or otherwise misleading reviews and we check all submissions, but we make no guarantee as to the authenticity of any published review or reviewer. Some reviews may be submitted (regardless of sentiment) in exchange for entry into any competition(s) for which we are the promoter.
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