Customer rating
★★★★★
Satisfaction survey
★★★★★
Satisfaction survey
Customers generally positive about the service, in-branch and on the phone
Rates may be better elsewhereHalifax mortgage deals – compare rates and fees
Halifax offers a range of fixed and variable rate mortgages that could be suitable for you.
Customers generally positive about the service, in-branch and on the phoneRates may be better elsewhereHalifax is a British bank operating as a trading division of Bank of Scotland, itself a wholly owned subsidiary of Lloyds Banking Group. It is named after the town of Halifax, West Yorkshire, where it was founded as a building society in 1853. By 1913, it had developed into the UK’s largest building society and continued to maintain this position within the UK until 1997, when it demutualised.
Compare Halifax mortgages
Halifax buy-to-let mortgage rates
Overall representative example
If you borrow £170,000 over a 25-year term at 1.56% p.a. (fixed) for 63 months reverting to 3.59% p.a. (variable) for the remaining term, you would make 63 monthly payments of £684.69 and 237 monthly payments of £823.04. The total payable would be £239,240.95, which includes interest of £68,196, valuation fees of £0 and a product fee of £995. The overall cost for comparison is 2.9% APRC representative.
If you borrow £170,000 over a 25-year term at 1.56% p.a. (fixed) for 63 months reverting to 3.59% p.a. (variable) for the remaining term, you would make 63 monthly payments of £684.69 and 237 monthly payments of £823.04. The total payable would be £239,240.95, which includes interest of £68,196, valuation fees of £0 and a product fee of £995. The overall cost for comparison is 2.9% APRC representative.
Think carefully before securing other debts against your home. Your home may be repossessed if you do not keep up repayments on your mortgage.
What types of mortgage can I get with Halifax?
- Fixed rate: With this mortgage type, your interest rate remains locked for a set amount of time, providing certainty about the size of your mortgage repayments.
- Remortgages: You can switch your existing mortgage to Halifax via one of its remortgage products.
- Offset: This mortgage type allows you to use a Halifax savings account to offset the total mortgage balance you pay interest on.
- Tracker: With this type of mortgage, your interest rate will shift up and down in line with the Bank of England base rate.
- Variable: These are mortgages with variable rates, which are set by Halifax and can change at any time. Halifax doesn’t offer variable rate mortgages as standalone products, but may switch you on to one when your fixed rate deal comes to an end.
- Buy-to-let: This type of mortgage is needed if you want to borrow money to purchase an additional property and let it out.
- Shared ownership: This mortgage type allows you to own a percentage of a property and pay rent on the remainder. When you can afford it, you can then apply to buy an additional percentage of the property.
How to apply
You can get a mortgage in principle online, by calling 0345 850 3705 or by visiting a local branch. Once you’ve had an offer accepted on a property, you can complete your mortgage application over the phone or in-branch.
What information do I need to provide?
You’ll need to provide proof of identity, your most recent payslips and details of your current financial commitments, such as any major outgoings or loan repayments.
Eligibility criteria
Applicants must be at least 18 years old and no older than 80 when the mortgage term is due to end.
All applications are subject to affordability assessments and credit checks. Halifax will not lend more than five times the annual income of the applicant(s). If you’re self-employed, you’ll need to be able to show at least one year’s worth of accounts, or two year’s worth if you’ve been self-employed for more than that time.
Contact details
For general mortgage queries, call 0345 850 3705 or visit a local branch.
Halifax mortgages customer reviews
In our 2021 Mortgages Customer Satisfaction Awards, Halifax scored 4.5 stars out of 5 and 88% of its customers in our survey said they would recommend the service. Overall, customers felt that the rates at Halifax were fair and that they had good products. They found it easy to manage their mortgage online through the clear website and easy-to-use app. In general, they also found the customer service staff helpful and knowledgeable.
Here is some of the feedback we got from Halifax mortgage customers:
“Very good provider with good customer service”
“Good communication and a good interest rate.”
“It’s really flexible to manage via online banking.”
“The mortgage was arranged easily, and repayments have proceeded smoothly. I can arrange and vary overpayments quickly and simply.”
“Good, quick, efficient service, and always friendly customer service.”
“Halifax are very good at mortgages and have an excellent website.”
Online reviews for Halifax (updated 30 March 2021):
Things are less favourable on customer review platform Trustpilot, where Halifax as a bank has 1.7 out of 5 stars and a rating of Bad, based on 2,000 reviews (this rating is for Halifax as a whole, rather than its mortgages specifically).
The main focus of the Trustpilot reviews is the quality of the bank’s customer service. Customer opinions are split, with most complaining of bad experiences.
“Halifax has a wide variety of mortgages on offer, whether you’re looking for a fixed rate deal or a buy-to-let,” says Finder’s deputy editor for mortgages, Michelle Stevens. “It’s important to research which mortgage to apply for before you make such a big financial decision, plus a mortgage broker might be able to help you explore a larger number of mortgages on the market or find one well suited to your needs.”
Frequently asked questions
Mortgage ratings
★★★★★ — Excellent
★★★★★ — Good
★★★★★ — Average
★★★★★ — Subpar
★★★★★ — Poor
Our customer satisfaction scores ("Customers say") are based on a survey of 1,305 customers carried out in December 2021.
We show offers we can track - that's not every product on the market...yet. Unless we've said otherwise, products are in no particular order. The terms "best", "top", "cheap" (and variations of these) aren't ratings, though we always explain what's great about a product when we highlight it. This is subject to our terms of use. When you make major financial decisions, consider getting independent financial advice. Always consider your own circumstances when you compare products so you get what's right for you.
- Finder Mortgages Customer Satisfaction Awards 2021
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