Halifax mortgage reviews
Find out what Halifax mortgages customers say about the lender's service.

By
Matthew BoyleUpdated
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You can get a mortgage in principle online, by calling 0345 850 3705 or by visiting a local branch. Once you’ve had an offer accepted on a property, you can complete your mortgage application over the phone or in-branch.
You’ll need to provide proof of identity, your most recent payslips and details of your current financial commitments, such as any major outgoings or loan repayments.
Applicants must be at least 18 years old and no older than 80 when the mortgage term is due to end. If any part of the mortgage is on an interest-only basis then the maximum age is 70.
All applications are subject to affordability assessments and credit checks. Halifax will not lend more than five times the annual income of the applicant(s). If you’re self-employed, you’ll need to be able to show at least one year’s worth of accounts, or two year’s worth if you’ve been self-employed for more than that time.
For general mortgage queries, call 0345 850 3705 or visit a local branch.
In our 2024 customer satisfaction survey, Halifax scored 4.7 out of 5 stars with 95% of its customers saying they’d recommend the brand to a friend.
Customers in our survey commented positively on Halifax’s communication and customer service.
“Good customer service. Quick processing of application.”
“Always providing the best customer service.”
“Easy to use. Good communication.”
Halifax has a wide variety of mortgages on offer, whether you’re looking for a fixed rate deal or a buy-to-let. It’s important to research which mortgage to apply for before you make such a big financial decision, plus a mortgage broker might be able to help you explore a larger number of mortgages on the market or find one well suited to your needs.”
Yes, you can overpay by 10% of your mortgage balance per year without paying an early repayment charge (ERC).
The minimum loan amount is £25,000 and the property’s minimum purchase/valuation price must be at least £40,000.
Yes, these are available with Halifax mortgages.
When you move, you’ll generally need to apply for a new mortgage – particularly if you’re borrowing a larger amount of money. However, the terms of the particular mortgage deal you have with Halifax may be transferrable to your new mortgage, or you might actually be able to “port” your existing mortgage. To find out if this is true for you, check your mortgage’s terms and conditions or contact Halifax.
Finder writers are subject matter experts and use primary sources, in-depth research and interviews with other experts to ensure you're getting accurate, up-to-date information. Articles are fact checked in line with our editorial guidelines.
Matthew Boyle is a banking and mortgages publisher at Finder. He has a 7-year history of publishing helpful guides to assist consumers in making better decisions. In his spare time, you will find him walking in the Norfolk countryside admiring the local wildlife. See full bio
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